Transcy: AI 語言翻譯

Transcy: AI 語言翻譯

評價 (5,916)

整體評分
4.8
各級評分數量
  • 92% 的評分為 5 顆星
    5,458
  • 4% 的評分為 4 顆星
    266
  • 1% 的評分為 3 顆星
    42
  • 0% 的評分為 2 顆星
    25
  • 2% 的評分為 1 顆星
    125
2022年3月18日

They have excellent customer service, whenever I come across problems on my shopify, I just ask them directly and they will help me fix it immediately. Thank you so much! Especially Jennifer, Kate and Raymond! Thank you～

ADO Furniture
香港特別行政區
使用應用程式 16天
OneCommerce.io 已回覆 2022年3月21日

Hi there,

Here's Andrew. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Andrew
Transcy - Translate Language and Convert Currency

2022年3月18日

tip top magoo, whos better than you? great app and service.......................................ghh

Steekjes & Kruisjes
荷蘭
使用應用程式 16天
OneCommerce.io 已回覆 2022年3月21日

Hi Marijke,

This is Kieran. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kieran
Transcy - Translate Language and Convert Currency

2022年7月3日

I like this translate app ,so helpful and easy to set up, The customer service good ,everything works will on my site

The boys craft
中國
使用應用程式 16天
OneCommerce.io 已回覆 2022年7月4日

Hi Chenjason,

I'm Kaylin. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy - Translate Language and Convert Currency

2022年7月4日

Super service .... he helps you configure everything nothing to do .. super pro !! thank you app at the top

Montableaudeco
法國
使用應用程式 16天
OneCommerce.io 已回覆 2022年7月5日

Hi Fabrice,

Here's Levi. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Levi
Transcy - Translate Language and Convert Currency

2021年10月13日

The app works quite well so far. The reason for the very bad rating, however, is that the Transcy team accessed our shop and changed our root domain on their own. This caused a lot of damage in both an SEO and sales context and in the following discussions there was no sign of goodwill. The support team also referred me to a member of staff who then sent me some tutorials that had absolutely nothing to do with our problem. All in all, a really terrible service experience.

Chiemseegarn
德國
使用應用程式 1年多
OneCommerce.io 已回覆 2021年10月14日

Hi Sebastian,

Here's Joyce from Transcy - Translate Language and Convert Currency Customer Support Team and we are deeply sorry for this inconvenience caused.

Based on your case, when we have checked and seen that your page or domain kept reloading for so long with the URL has several /en and the cause of this issue might be some conflicts arisen between our code with other translation apps and then we just enabled English on your Domain setting to resolve this problem and no action further without your approval.

However, for further investigation whether it's coming from our app or not, my colleague is taking care your case and also resent the collaborator account, please accept it, so they can help you further and give you a solution after that.

Looking forward to hearing from you soon.

Regards,
Joyce
Transcy - Translate Language and Convert Currency

2022年1月24日

Useful app and great cusomer service! Appreciate the support. And most importantly of course is that it can help you convert more!

La Bohocasa
英國
使用應用程式 16天
OneCommerce.io 已回覆 2022年1月25日

Hi Oussama,

I'm Bellamy from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy - Translate Language and Convert Currency

2022年11月7日

Łatwa obsługa aplikacji, przejrzysty interfejs. Aplikacja łatwa w obsłudze. Czat był bardzo pomocny, Pozdrawiam Nancy <3

DROP THE 808 PLS
波蘭
使用應用程式 16天
OneCommerce.io 已回覆 2022年11月8日

Hi Baxon,

Here's Jena from Transcy. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy by OneCommerce

2023年4月16日

piano premium molto buono e interessante, si possono cambiare anche le immagini con testo delle altre sezioni. assistenza clienti, dopo i primi fraintendimenti ha capito i miei problemi e ha risolto velocemente tutto. eccellente l assistenza 7/24. disponibili a qualsiasi ora e anche di domenica, sono poche le app che regalano questo servizio.

MyBabyFarm
義大利
使用應用程式 大約1年
OneCommerce.io 已回覆 2023年4月18日

Hi there,

I'm Kaylin from Transcy. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy by OneCommerce

2022年2月24日

The app works great! Also, exeptional customer service. I have tried other apps before and I confirm that Transcy is the best by far.

myHoodies.ca
加拿大
使用應用程式 16天
OneCommerce.io 已回覆 2022年3月1日

Hi Pascal,

This is Timothy. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Timothy
Transcy - Translate Language and Convert Currency

2021年5月10日

It is a great app allowing us to have different currencies (at automated exchange rates), user-friendly interface and very good customer support that solves all our problems asap. Only reason we are not giving 5 stars is the speed of the interface, which takes long to load causing obvious delays and, even worse sometimes, saved translations are not properly saved.

LuxOlympus Collection
希臘
使用應用程式 大約1年
OneCommerce.io 已回覆 2021年5月10日

Hi Aris,

This is Thomas from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your review as well as valuable feedbacks

Regarding to your concern including the loading speed of the interface and save translations are not saved, my colleague is taking your case on the relevant chat, please elaborate it, so they can help you further.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Thomas
Transcy - Translate Language and Convert Currency

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