Transcy: AI 語言翻譯
符合 Shopify 的最高品質標準，速度快、易於使用，對商家深具價值。
評價 (5,916)
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Lee went out of his way to make sure he helped me thoroughly. Really good support! Thank you so much.
Hi Tadeo,
This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Patrick
Transcy by OneCommerce
Great support and a good app at all. I highly recomment this app for multi language and multi currency.
Muy completa y la atencion es super rapida y muy precisa al requerimiento. me ayudaron a la configuracion al instante. Gracias
Hi Carlos,
This is Patrick from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Patrick
Transcy - Translate Language and Convert Currency
Use esta aplicacion para traducir mi pagina web y para agregar diferentes divisas. No es primera vez que la uso y siempre me ha ido muy bien. El interface del usuario es excelente y la atencion al cliente es impresionante, TOP
Hi there,
Here's Emma from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Emma
Transcy by OneCommerce
I really wish I could have read all these 1 star review before I made the purchase and I suggest you all do it pls, because all those 5 stars are probably fake from my experience:
1. The function itself did not work & they are making misleading claim and obvious violation of advertising law
- THEY’RE GOOD AT MAKING MISLEADING CLAIM BUT A JOKE IN PRODUCT DESIGH: I was using their growth plan and according to the scheme, I am eligible to use the advanced language feature & auto detect & translate features. However, to use advanced language I have to set up sub folders in Shopify Market and doing so would disable the auto detect & translate feature. It’s really ridiculous to develop two features that clash with each other but to advertise publicly is so low even for them.
- CANNOT TRANSLATE CHECKOUT PAGE: before making the payment, they promised they could achieve auto translate checkout steps. But the reality is if your customers check out with shopify pay, which most of the customers would, the page did not get translated
- SLOW DOWN YOUR PAGE SPEED: my page speed drop from 89 to 83 after installing this app
2. The product experience is trash:
- THIS IS NOT THE PLUG IN & GO APP YOU EXPECT: the setup is really confusing and cannot find a detailed step by step guide to explain how it works and how to set up.
- POOR USER EXPERIENCE: the interface is also trash and not self-explanatory. I had to keep jumping back and forth to get just 1 setup done.
3. The only thing their customer support did was passively responding, lying or trying to passing the buck
- EXTREMELY SLOW IN RESPOND: it took ages for the support to answer just a Yes or No question
- ATTEMPT TO CLOSE MY CASE WITH LIES: I reached out to support on how to set up because this dump app make it extremely confusing. Probably trying to close the case asap, the support guy Bo lied and did not reveal all the steps needed to me at at the first place. He only told the truth after I confirmed with him several times
- ALWAYS TRYING TO PASS THE BUCK: this app is a collection of bugs but every time I asked them to solve them, they were like ‘oh, shopify own the code, you should go ask shopify to deal with it’. Come on, I am paying you guys to do the auto translate, not shopify! If there is some technical problems between you and shopify, it should be you to reach shopify and get it fixed, not your customers!
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Regarding the misleading reply from Trancy:
1. Their support agent Bo, explained in details that setup sub folder on shopify would disable their geolocation app which is required by their auto language detect & translate features. But turn off sub folder would disable advanced language
2. if you cannot translate the checkout step, no matter the reason, you should not advertise and promise auto translate of checkout page
3. I already have more than 10 apps installed and my page speed score was 89 before installing this stupid app. But after installing this app, it was down to 83. This dump app alone slow me down by 6! And you told me it's normal?
The biggest problem with this app is these dishonest guys denied every issues, blame their bug to shopify and tried to build a business on lies
Hi Guancheng,
This is Stephen and we're deeply sorry for your unexpected experience with our app
In relation to your concerns as following:
1. For the first point " to use advanced language I have to set up sub folders in Shopify Market and doing so would disable the auto detect & translate feature" => for making it clear, it might be an misunderstanding information, regardless of setting subfolder or not from Shopify, you still use advanced language on on both subfolder and primary domain normally and there is no impact on auto detect and translate feature.
- Besides that, auto switch language will work on both primary as well subfolder domain, however if you use subfolder, you need to enable location recommendation on switcher setting
- Here, for your case, because you asked that why you did not see other markets to assign language in our app, so to assign language depending on other markets, you should set subfolder on Shopify
2. "unable to translate checkout page": as one of my colleagues as Teresa has explained about why the checkout page coming from the button "Shop pay" was not translated, it's because the page is set a hard code in English, it means it just worked in English, did not support directing to multi-language even if we proactively contacted Shopify about this issue and they also clearly confirmed it's their limitation
3. "SLOW DOWN YOUR PAGE SPEED: my page speed drop from 89 to 83 after installing this app", generally the more third parties you install, the lower speed your page is, so when you installed our app which also needs code inserting on your theme to work , so it's inevitable to make your page speed lower. Here, we follow Shopify's regulations on store page speed to minimize the impact on users' store. However, to operate an app, it will somewhat affect the speed but not significantly
4. Overall, based on the negative effects brining your experience, we have seriously noted those points and will take it into consideration to improve in the better way. Nothing is flawless and we're trying to improve our app day by day. Besides that, for unexpected support from our agents, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, so we highly appreciate your empathy on this situation
We have seen that one of our colleagues is reaching out you with clear explanations, please kindly check your email and let him know if you need further support
Regards,
Stephen
Transcy by OneCommerce
We just downloaded this App and it's amazing. So simple but still very good. Can recommend this very much
Hi Duygu,
Here's Brenna from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Brenna
Transcy - Translate Language and Convert Currency
top! Wat een geweldige klantenservice, ik ben geholpen door shen en het was rasend snel! ik geef een geweldige beoordeling 10
Hi Jeffrey,
This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Patrick
Transcy by OneCommerce
i Like it，This means that my shop can switch currencies, and the customer service is also great and patient。I received good guidance。
Hi aliayjack,
This is Kelsey from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kelsey
Transcy - Translate Language and Convert Currency
Je commence la mise en place du multilangue et je suis ravi.
L'aide et l'assistance apporté est tout simplement génial.
J'avais peur d’être perdu mais le support est la pour vous indiquer la méthode de mise en place.
Je suis vraiment content de l'intégration de cette app sur mon site.
Au top !!!!
The function is great but most of all support is second to none. Very helpful from the start and SUPER available at anytime to solve any possible issue you may find. Very recommended.
Hi there,
I'm Kaylin from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Kaylin
Transcy - Translate Language and Convert Currency