評價 (5,692)

整體評分
4.8
各級評分數量
  • 92% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 2% 的評分為 1 顆星
2022年4月19日

very effective and helpful app the support team is very supportive and replies quickly
my experience was good with this app

Buy Clothing Online Uk - Shop Best Womens & Mens Fashion Clothing
英國
使用應用程式 大約4小時
OneCommerce.io 已回覆 2022年4月26日

Hi there,

I'm Mirabel. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy - Translate Language and Convert Currency

2021年3月2日

Tried to use this app, but unfortunately, this app created too many issues, and did not work in my case.
1. My search results became a a mess - all the titles multiplied 5 times 2. Getbutton icon that allows customers to communicate with us via WhatsApp became unusable and huge
3. Their support is there, but not really solving the issue, nor I can tell in confident they understood my problem.
4. After removal of the app, their code has been left in my template and still caused problems to my site appearance. I had to pay developers to find the problem and remove their code manually. It looks like big and complicated system and I would suggest to try this app on non-production site first, to avoid issues like mine.

Makeup Land
以色列
使用應用程式 4天
OneCommerce.io 已回覆 2021年3月2日

Hi there,

This is Jesse from Transcy - Translate Language and Convert Currency Customer Support Team and we`re truly sorry for this inconvenience caused.

As we have checked your case and seen that

1. "My search results became a a mess - all the titles multiplied 5 times", recently Shopify has changed some rules on their system. In this update, they've found some small bugs unexpectedly that might affect to our functionalities or working process in few cases and we're noticed from Shopify system already.

2. "Getbutton icon that allows customers to communicate with us via WhatsApp became unusable and huge", once you translate your page, something such as icon or button from your website might be affected, and this can be completely fixed by us.

3. We have checked your conversation with my related colleague who has supported directly your case to avoid this next time.

4. Leftover code issue, sometimes, there will have some lines of code leftover on your site for some reasons. However, we have an published article for this and you can resolve it by yourself.

You are having an active chat with my Dev support, please consider to reinstall our app and let us have a chance to support with the highest priority?

Looking forward to hearing from you soon

Regards,
Jesse
Transcy - Translate Language and Convert Currency

2022年10月15日

I used this app to help me add a language on my website. Lee was very helpful. He went straight to work on it, and even helped me with the layout.

martasbazarllc
美國
使用應用程式 大約4小時
OneCommerce.io 已回覆 2022年10月18日

Hi Martina,

This is Shirina from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Shirina
Transcy by OneCommerce

2022年6月15日

Great support provided, perfect app for stores who require mulitple languages and currency. Love working with their team to find new solutions to business problems.

Supawear
澳洲
使用應用程式 大約4小時
OneCommerce.io 已回覆 2022年6月16日

Hi Jason,

I'm Kaylin. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy - Translate Language and Convert Currency

2022年1月2日

The support team was incredibly helpful with the installation. Were available to help set up my custom install from the get-go. Lisa on the support team helped from start to finish. The app does exactly what we needed.

Nordic Wools
加拿大
使用應用程式 大約4小時
OneCommerce.io 已回覆 2022年1月3日

Hi Stanislav,

This is Neil from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Neil
Transcy - Translate Language and Convert Currency

2022年6月13日

The software works very well, and my website is very suitable, the seller replies very quickly and the service is very good

marc&janie
中國
使用應用程式 大約4小時
OneCommerce.io 已回覆 2022年6月14日

Hi Wang,

I'm Kaylin. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy - Translate Language and Convert Currency

2022年12月6日

The support is very attentive and follows up promptly and accurately.
I highly recommend this company (application) because they are available even on short notice.

lcabroo
土耳其
使用應用程式 大約3小時
OneCommerce.io 已回覆 2022年12月6日

Hi lcabroo,

My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Selina
Transcy by OneCommerce

編輯時間:2021年12月3日

great translation app good customers service especially lisa help me configure the apps , it have also currency converter best app to install

shermanyshop
摩洛哥
使用應用程式 大約3小時
OneCommerce.io 已回覆 2021年12月6日

Hi Ilyas,

Here's Vincent from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Vincent
Transcy - Translate Language and Convert Currency

2021年11月11日

Lisa was a great help in getting this app set up with our shop. Excellent customer support and provided great resources.

Rink Wizard
加拿大
使用應用程式 大約3小時
OneCommerce.io 已回覆 2021年11月16日

Hi Celia,

My name's Selina from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Selina
Transcy - Translate Language and Convert Currency

2021年10月21日

This app is user friendly. And their customer support is super helpful, they help me the problem immediately, so highly recommend this app if you need to make translation.

Wah King Garden Arts Co., Ltd
香港特別行政區
使用應用程式 大約3小時
OneCommerce.io 已回覆 2021年10月21日

Hi CheungYuk,

This is Jocelyn from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jocelyn
Transcy - Translate Language and Convert Currency