整體評分
4.9
各級評分數量
  • 93% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 2% 的評分為 1 顆星
2021年9月3日

Works well and fairly good support, but the supporters are not technical so they are just the first layer and often they'll ask the dev team review issues. Main issue is when it translates elements on the site which it shouldn't such as sizes, etc.

Sønday
丹麥
使用應用程式 5個月
OneCommerce.io 已回覆 2021年9月6日

Hi Senai,

Here's Kane from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your feedback about our support would be really meaningful to me.

Regarding to your issues, firstly our agents are preparing the basic technical knowledge and because your issue is related to code, so it needs Dev team to find the root cause and then fix it as soon as possible.

Secondly, your variants including sizes or color, is not translating properly because those variants are considered as third party elements, so our app will automatically detect it and translate it, in case you want those variants not being translated, just please let us know, so we will keep its meaning as the same as original.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kane
Transcy - Translate Language and Convert Currency

2022年1月31日

I had some problems trying to use the app in the free version, but the help chat with Andy was very helpful.

Sopht brand
斯洛伐克
使用應用程式 大約1個月
OneCommerce.io 已回覆 2022年2月1日

Hi Patricia,

Here's Jena from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy - Translate Language and Convert Currency

2021年5月30日

easy to work with, but a bit expensive if you really want to so something. Maybe a Lite subscription would be amazing

Stera
比利時
使用應用程式 9個月
OneCommerce.io 已回覆 2021年6月1日

Hi Olivier,

I'm Otis from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for your feedback

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Otis
Transcy - Translate Language and Convert Currency

編輯時間:2021年11月3日

Some bugs and errors may appear in the way but I almost always manage to fix them if not, I would contact the customer support and they would ]fix the issue,

LarzyStore
葡萄牙
使用應用程式 3個月
OneCommerce.io 已回覆 2021年11月5日

Hi Lara,

I'm Kaylin from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy - Translate Language and Convert Currency

2022年5月17日

This plug-in is easy to use, and the customer service is warm. Although it is the first time for me to contact this plug-in, I can use it quickly. However, there are still some parts that cannot be translated. Please optimize it as soon as possible. Thank you very much.

SVR Hearing Aid Accessories
中國
使用應用程式 10天
OneCommerce.io 已回覆 2022年5月18日

Hi there,

This is Neil. Thank you so much for your review about our app.

For your feedback, we really appreciate it and assure that we will improve it in the better way. Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Neil
Transcy - Translate Language and Convert Currency

2021年12月6日

Very good app at a lower price than most apps ! The assistance helped me so much fixing all my issues ! They are definitely helpful and very professional.

Siftress
法國
使用應用程式 2個月
OneCommerce.io 已回覆 2021年12月7日

Hi Melisa,

Here's Oriana from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy - Translate Language and Convert Currency

2021年9月9日

Jane was very helpful and understanding when i wasnt sure of things. would highly recommend thank you

Roseź Quartź
紐西蘭
使用應用程式 4個月
OneCommerce.io 已回覆 2021年9月10日

Hi Rose,

I'm Mirabel from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy - Translate Language and Convert Currency

2021年2月25日

It would be nice if the currency section allows custom prices as well as automatic exchanges. So that one can enter custom prices for different markets. This would especially be useful if the store offers worldwide free shipping.

Miss Muse
土耳其
使用應用程式 大約1年
OneCommerce.io 已回覆 2021年2月25日

Hi there,

Here's Ruby from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your review and feedback about our app.

Regarding to your concerns, at the moment, you cannot set or edit the currency conversions (Exchange rates) in Transcy by yourself because we get all data of the Exchange rate directly from European Central Bank system. Also with this new update, we're so happy to bring a brand-new function is Auto Switch Currency based on visitor's location.

As I have checked and seen that you are having active chat with my colleague, please let them if you need further support.

Regards,
Ruby
Transcy - Translate Language and Convert Currency

編輯時間:2021年8月7日

I use the app to translate my store into for the market in India. I really like how it works. With a click of a button my customers in India are able to read in their language! And I really appreciated Lisa's help. She made it super easy for me to complete the work in very little time. Thank you so much!

KicksUnderground
美國
使用應用程式 5個月
OneCommerce.io 已回覆 2021年8月8日

Hi Danielle,

I'm Stephen from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Stephen
Transcy - Translate Language and Convert Currency

2021年4月23日

Great and fast support! Thanks again. I had two problems and they solved one immediately and gave the other one as a bug ticket to their IT department who will sort this out together with Shopify now.

STUUL
德國
使用應用程式 9個月
OneCommerce.io 已回覆 2021年4月26日

Hi Daniel,

This is Lauren from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

However, the bug as you mentioned in the relevant conversation is coming from Shopify and it's out of our control, you please contact Shopify for further support.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Lauren
Transcy - Translate Language and Convert Currency