Transcy: AI 語言翻譯

Hi MANOEL,

Here's Kane from Transcy and we're deeply sorry for unexpected experience with our app

In relation to your issues as following:

1. Our app has realized that most of variant's translation like color as well as size will be translated inaccurately or its format will be broken into other languages, so once you press the button "translate" we will keep its content in target language as same as original in default language. As a result, to avoid this problem please help me go to each of them to edit for the best translation quality as your preference

2. For currency issue, we have seen that one of our colleagues is following your case, he gave you a clear explanation, please kindly check your email and let him know if you need further support.

Looking forward to hearing from you soonest

Best Regards
Kane
Transcy by OneCommerce

Hi Andrea,

Here's Jena and we are deeply sorry for unexpected experience with our app

I have seen that one of my colleague is reaching out you, but unsuccessful, please kindly check your email for further help. No worry, we're here to help you until it's completed resolved

Looking forward to hearing from you soonest

Regards,
Jena
Transcy - Translate Language and Convert Currency

Hi there,

Here's Bella from Transcy - Translate Language and Convert Currency Support Team and we are truly sorry for this inconvenience caused.

In relation to your problem as following:

1. You said that "I get a lot problems with my store translation and The user interface don't scrolling down its very lag", please elaborate your concern along with your screenshot so we can help you further.

2. To cancel your subscription, you have to uninstall our app from Shopify admin then the subscription will be cancelled as well. You won't be charged on next billing.

3. App charge, for making it clear that within 30 days of your current billing cycle, you can uninstall and re-install our app several times without being double charge or multiple charges on your billing payment. (Just approve the charge, and you won't be billed twice)

As you are having an active chat with my colleague, please let them know if you need further support.

Looking forward to hearing from you soon.

Regards,
Bella
Transcy - Translate Language and Convert Currency

Hi Miroslav,

This is Anna from Transcy and we're deeply sorry for your unexpected experience with our app

Regarding to your issue, because you uninstalled our app already so it's hard for us to check and reproduce the bug further, so please consider to reinstall our app and let us have a chance to support you with the highest priority.

We have seen that one of our colleagues is reaching out you, but unsuccessful, please kindly check your email and let him know if you need further support.

Regards,
Anna
Transcy by OneCommerce

Hi Pavlo,

This is Peter and we're truly sorry for this inconvenience causing to your experience

In relation to your issues, we have seen that our agents tried to check and find out the relevant solution to resolve your case as soon as possible. If there's any errors still existing, please consider to reinstall our app and let us have a chance to support you

Also we have seen that one of our colleagues is reaching out you, please let him know if you need further support

Regards,
Peter
Transcy by OneCommerce

Hi there,

This is Brian and please accept my deepest apology for this inconvenience.

For unexpected support from my agent, I personally talked directly to them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation

As I have seen that my colleague is reaching out you but unsuccessful, also has sent you follow-up emails, please kindly check your email for further support. Looking forward to hearing from you soon.

Regards,
Brian
Transcy - Translate Language and Convert Currency

Hi there,

I'm Michael from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience caused.

As I have checked your case and seen that since you met trouble with our app and my colleague has resolved it, however, from that time I have not seen you contacted my colleague to check and fix other concerns.

I have followed up your care via email, please check it and let me know if you need further help. We are always willing to help you!

Best Regards
Michael
Transcy - Translate Language and Convert Currency

Hi Karsten,

I'm Mirabel and we sincerely apologize for this inconvenience causing to your experience.

In relation to your main issue about dropped visitors or sales, we need to check further if there's any wrong from our app. Besides that, please recheck the rest of features such as business strategy, because your issue may come from many different kinds of aspects. We find this useful as we also had a hard time gaining sales .You may check on this link we're going to provide https://www.shopifycompass.com/

As we have seen that one of our colleague is reaching out you but unsuccessful, also has sent you follow-up emails, please kindly check your email for further support. Looking forward to hearing from you soon.

Best Regards
Mirabel
Transcy - Translate Language and Convert Currency

Hi there,

Here's Kate again. I am so sorry for the inconvenience causing to your experience.

Glad to inform that with the latest update, our app is now offering unlimited words to translate along with lots of useful functions. Hope you consider to reinstall our app and let us have a chance to support you with the highest priority

If you have any questions or need further help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards,
Kate
Transcy - Translate Language and Convert Currency

Hi there,

This is Jacob from Transcy - Translate Language and Convert Currency Customer Support Team and we`re truly sorry for this inconvenience caused.

Regarding to your concerns as following:

1. Firstly, in case your translation does not reach your expectation, you can edit it manually in our app.

2. "they didn't have the Chinese Hong Kong Icon and wording", for making it clear, we would like to explain that the flag (icon) and its description were synced automatically from Shopify, it's a limitation from Shopify. However, we are having an internal discussion with Shopify to improve it in the better way.

3. We will note your feedback in relation to my colleague as his supporting skill about your case, also this feedback would be helpful for us to take this disadvantage experience to improve our supporting skills. Once again, we extremely apologize for this unfortunately situation which occurred to you.

You are having a follow-up email with my colleague, please let them know if you need further support.

Best Regards
Jacob