Transcy: AI Language Translate , 5,133 則評價
The Transcy team has very responsive, hands-on support team. However, this did not translate into a working app. Ultimately, it failed to consistently translate the content on the page after hours of me working with their team to try and troubleshoot the reason. They sent me a video saying "see it works" and, in the video itself, it didn't work.
Hi there,
This is Shirina from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Shirina
Transcy by OneCommerce
Cette application est trop lente, l'abonnement est cher dés 10 € seulement pour 2 langues ect .. Ce n'est pas assez fluide pour paramétré et mettre en place l'application.
Hi Chloe,
This is Kevin from Transcy and we sincerely apologize for your unexpected experience with our app
In relation to your concerns as following:
1. The application is too slow, unfortunately we seem not to catch your point clearly, we really appreciate if you explain it more details
2. As you mentioned the basic plan with $10 for 2 languages and it's not enough to set up. For making it clear, with basic plan, you can add two target languages including 1 basic and 1 advance language along with 167 currencies. Besides language, our app also supports to translate meta tags as well as description tags and to provide unique URLs for each language to ensure your store is easy to find on every search engine. Especially, we have an exclusive function called language and currency assignment, it means to decide which language and currency customers will be able to see. In Belgium, for example, Dutch is more common, but your customers can still browse and buy in French or any other languages.
We have seen that one of our colleagues is following your case, he gave you a clear explanation, please kindly check your email and let him know if you need further support.
Regards,
Kevin
Transcy by OneCommerce
When you click the switcher it's translating super slow especially when you go from page to page....
Hi Strahil,
This is Victoria from Transcy and we're deeply sorry for your unexpected experience with our app
In relation to your issue, as usual once you switch to other language, it will take around 2 or 3 seconds to load its translation. Here, because you uninstalled our app, so it's hard for us to check your case further, please consider to reinstall our app and let us have a chance to support you with the highest priority
We have seen that one of our colleagues is following your case, he gave you a clear explanation, please kindly check your email and let him know if you need further support.
Regards,
Victoria
Transcy by OneCommerce
I'm very frustrated with the guys here at Transcy. When it comes to SEO they are very vague in their answers. I have asked several times about why we aren't ranking very well in other languages ie spanish, dutch, swedish etc and they keep saying there's many reasons. I fully understand this however I have since found out that image alt text or hreflang is important and these are two things this app doesn't offer. I feel frustrated as I have asked numerous times about their app and it's ability to help rank in SEO within chosen countries and I feel they haven't been fully honest about the capabilities of their app. It is vitally important that we rank for other languages as we are a Spanish company, english speaking, based in Spain. So the spanish translation HAS to perform well in SEO but there are things this app doesn't offer that is essential for this to happen. Yes, it does offer content translation, page title translation & meta tag translation but it doesn't offer image alt text or hreflang translation! I just wish they were honest when asked about this as i would have been able to move to weglot a long time ago!
Hi Ryan
I'm Teresa and we sincerely apologize for your unexpected experience with us.
Regarding to your main concerns as following:
1. For unexpected support from our agent, we personally talked directly to them in order to avoid it in the future. Also please believe us that single conversation does not reflect the whole support and product quality we have built for years, and we highly appreciate your understanding on this situation.
2. Regarding to SEO on Google as well as Hreflang, unfortunately our app has not yet supported them. At the moment, we just helps translate language on store font, we don't interfere them further, so it's out of our expertise. However we still have been trying to get more research on this regard to have resolution in the near future. We will keep you posted once we have any good new
Regards,
Teresa
Transcy - Translate Language and Convert Currency
The support is fast to reply, but the app itself is not translating properly and accurately. Using the basic plan now and added 2 languages. One of them is Italian and the app translates the word Vest (piece of clothing) to News. I reported this to them and they said they can't change it for me, I would need to upgrade my plan and be able to edit the language. I also had issues with EN, banner text blocks would simply not translate. Not very happy about this app, I uninstalled it from my store.
Hi Anca,
I'm Christopher and we're deeply sorry for your unexpected experience with our app
Regarding to your main concerns as following:
1. For making it clear the difference of between basic and advance language. For basic and advance language, your store will be automatically translated by AI Translation system, but for advance language you can edit the translation, for basic because of its limit you cannot edit its translation. It's a known issue that we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes
2. We have seen that one of our colleagues is following your case, he gave you clear explanation as well as solution for your case, please kindly check your email and let him know if you need further support
Looking forward to hearing from you as soon as possible
Regards,
Christopher
Transcy - Translate Language and Convert Currency
Honestly? It is pretty chaotic. Yesterday I had one help person who completely messed up the languages on our second shop - though I had specified extremely clearly (twice!) what was needed. Today, someone has simply renamed our theme without letting us know, while they try to fix a bug. They don't seem to understand version control and the importance of informing the shop owner about something as basic as renaming a theme. They also have a habit, when something has clearly gone wrong, of saying that it was someone else at Transcy, not them. So i guess they don't brief each other on a job, or do a clear hand-over if someone else comes in on a new shift halfway through a job? On one help request, it seems you can easily end up with three different people and there is a lot of starting from scratch to explain the issue each time. Finally, they push and push endlessly to ask for a review. I was even asked, "Why don't you have time to write a review for us?" It's not very professional. As I say, the overall impression is that it's pretty chaotic on the help side.
Hi Karen,
I'm Emma and we sincerely apologize for your unexpected experience with us.
Regarding to your main concerns as following:
1. For unexpected support from our agent, we personally talked directly to them in order to avoid it in the future. Also please believe us that single conversation does not reflect the whole support and product quality we have built for years, and we highly appreciate your understanding on this situation.
2. For your main issue relating to switcher, it's now showing properly, please kindly check it again. we have seen that one of our colleagues is following your case, he gave you clear explanation as well as solution for your case, please kindly check your email and let him know if you need further support
Regards,
Emma
Transcy - Translate Language and Convert Currency
support is really bad. I need help but whenever I reached out a girl named "Jennifer" replies but gives me no solution, i end up thinking she doesn't even understand english very well.
Hi Manuela,
I'm Fiona and we sincerely apologize for your unexpected experience with us.
Regarding to your main concerns as following:
1. For unexpected support from our agent, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your empathy in this situation
2. For your main issue relating to translation, I have seen that one of my colleagues is following your case, she gives you a clear explanation as well as solutions for your case, please kindly check your email and let her know if you need further support
Regards,
Fiona
Transcy - Translate Language and Convert Currency
Never take their optimization for the speed of your site. I asked their expert to fix the errors in the code of my site to speed up the speed of the site. The price is 150 €, so far it's reasonable. My score before optimization was 18 out of 100, after the service finished my site had a speed of 22/100, which is ridiculous, I felt like an idiot and of course for them the situation is quite normal for them they have optimized my site well and they are happy with their results, it's nonsense. For me, this is an application to be strongly avoided and never use their expert for the speed of your site !!!!!!!!
Hi there,
Here's Kathy. Thanks for your review and your feedback.
Firstly, we sincere apology for any inconvenience causing to you when experiencing our service. We always try our best to satisfy our customer and this is certainly not the result we expected.
Relating to your store, we have optimized and provided you a detail report of the score before and after optimizing. Your Homepage, Collection page and Product page are scored 14, 15, 2 respectively before optimizing and they are scored 34, 35, 13 after our works. Although it is not able to reach the high level as 80 - 90 points, it has obviously increased in comparison to your prior performance.
Our goal is to boost your speed score on Google PageSpeed Insights as high as possible. However, the level we can get would depend on many different factors. More information about that can be found in this article: https://support.fireapps.io/en/article/what-can-i-expect-from-fireapps-expert-service-193os03/
Our colleague, Julie, is contacting you to support via your email. Please feel free to let us know if there's anything else we can help.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kathy
Transcy - Translate Language and Convert Currency
no editing available on free plan or economy plan.........................................................................................................................
Hi Benedikt,
This is Linda and we're deeply sorry for your unexpected experience with our app
In relation to your concerns as following:
1. For Free plan, all your contents will be translated by automatic translation, the translation from automatic translation cannot be edited
2. Economy plan, all your contents will be translated by automatic translation, but with advance language from this plan you can totally edit your translation. Hope this will clarify your concerns
I have seen that one of my colleague is reaching out you but unsuccessful, please check your email. Looking forward to hearing from you soonest
Regards,
Linda
Transcy - Translate Language and Convert Currency
The plugin seems ok - but it is difficult to evaluate with such a pushy and rude customer-support/outsourced service-center/bot which only have one goal and that is to get you to make a 5 star review 2 miuntes after you downloaded the plugin and had zero chance to evaluate the plugin.
Hi there,
This is Patrick from Transcy - Translate Language and Convert Currency Customer Support Team. We sincerely apologize for this inconvenience.
For unexpected support from my agent, I personally talked directly to them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation.
As I have seen that one of my colleague is following your case by sending some follow up emails, but they still have not got your response yet. Please kindly check it and let them know if you need further support.
Looking forward to hearing from you soon.
Regards,
Patrick
Transcy - Translate Language and Convert Currency