Transcy: AI Language Translate , 5,608 則評價
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I am not very satisfied with the App, because it can only translate 1000 products, in our shop there are more than 13000. It means that the remaining products are not translated for the seo and other functions.
On the other hand, the assistance is excellent.
Kind and competent staff.
Hi Carlo,
I'm Bellamy from Transcy and thanks for your feedback
In relation to your concern, we're aware that this limitation might affect your business demand so we're making more effort to improve it in the near future. So please stay tuned
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Bellamy
Transcy by OneCommerce
At first when I started with this app it was really good (for a French translation), few words needed to be corrected but that was okay. Whenever I needed to correct a wrong translation, some bugs in the code appear and I had tags in the middle of my titles or texts. The team was amazing correcting them every time. The only downside I have is that the same bug appeared on my home page (same wrong translation that was corrected previously) and I had to check regularly to make sure everything was well translated. Otherwise, the customer service is really good and nice!
Hi there,
This is Jocelyn. Thank you so much for feedback.
Regarding to your issue, I have seen that one of my colleagues has sent you follow-up emails, please let them know so that they can help you until it's completely resolved
In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Jocelyn
Transcy - Translate Language and Convert Currency
Au début je trouvais l'appli top, malheureusement elle change la devise de votre site (elle a mit la mienne en euro) alors que je ne travaille pas en euro. Le point positif est que le service client est assez réactif
Hi Camille,
This is Kieran. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kieran
Transcy - Translate Language and Convert Currency
Still testing the app hopefully it works well I have to give a review to test it because it won't show the dashbord
Hi there,
This is Alex from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your review.
We've seen that you left us with 3 star review and concerned about the dashboard, so we are wondering that there is something wrong with our app that makes you feel unsatisfied when testing the app. My colleague has sent you a follow-up email, please let them know if you need further support.
Looking forward to hearing from you soon.
Regards,
Alex
Transcy - Translate Language and Convert Currency
越境ECを始めるためにこのアプリをダウンロードしました。とても素晴らしいサポートがあり、助かっています。まだまだ理解ができない部分が多くありますので、サポートを受けながら始めてみたいと思います。すこし、評価の記入を促すのが早いかと思います。
Hi there,
I'm Scott. Thanks for your feedback about our app.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Scott
Transcy - Translate Language and Convert Currency
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Hi David,
Here's Vincent from Transcy - Translate Language and Convert Currency Support Team. We sincerely apologize for this inconvenience causing to your store.
We have seen that you uninstalled our app already. For further check your case, you please consider to reinstall our app and let us have a chance to support you with the highest priority.
Besides that our colleague is supporting your case, please kindly check the relevant channel for further help. Looking forward to hearing from you soon
Regards,
Vincent
Transcy - Translate Language and Convert Currency
It works OK, however it is slow. The customer care department helps a lot and responds really quick.
Hi Wendy,
I'm Anna from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.
In relation to your concern, as you said that it's slow, you mean once you switch to target language, the switcher button is loading slowly, do not you? If yes, as usual, after your page fully renders, the switcher button will shown around 3 seconds. We have realized this and it will be improved in the next version.
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Anna
Transcy - Translate Language and Convert Currency
UPDATE OF MY REVIEW *** The app is doing a great job. It is super easy to work with. My main reason for choosing Transcy are the unlimited words & pageviews! I had some technical issues in the beginnig, that sometimes seem to be bug-related – so I nearly switched to Weglot instead. But the support is outstanding and fast-replying, all problems were solved to my full satisfaction! This is one fact that Weglot can learn from Transcy, as their support is not very helpful and friendly. UPDATE: As Transy won't translate all notifications, this app is useless to me. Selling internationally while sending notifications in my default language German doesn't help. Now I'm changing to Langify …
Hi Rebecca,
Here's Emma. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Emma
Transcy - Translate Language and Convert Currency
Hi,
I can not find free plan for this app. and I uninstalled this app.
https://www.bilisimsayar.com/
Hi Yunus,
This is Andrew and we're deeply sorry for your unexpected experience with our app
Regarding to your concern, we're offering 4 plans including Free plan as well. For Free plan, we offer this plan for stores that created within 60 days in the hopes of helping them in the early stages, in case you have not seen it from your side, please let us know for further check.
I have seen that my colleague is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.
Regards,
Andrew
Transcy - Translate Language and Convert Currency
support is nice and competent. unfortunately with 1000+ products, the app doesn't make sense (checkout not translatable, corrections not possible)
Hi Roman,
Here's Diego from Transcy - Translate Language and Convert Currency Customer Support Team and we're so sorry for this inconvenience that might have
With your feedback about our limitation with +1000 products, I've already forwarded to my Dev team and noted down to our update list. We're aware of this limitation would might affect not only to your business but also other customers. Because of some technical limit and server, we've been trying to improve this downside and definitely will consider and change this limitation better in the near improvement. So please stay tuned. Will keep you updated once got any news.
For translating checkout page and editing translation, you have to just add language as advance language. You added language as basic that's the reason it was not translating checkout page and you were unable to edit translation. As I have seen that my colleague has sent you follow-up email please let them know if you need further support.
Best Regards,
Diego