整體評分
4.8
各級評分數量
  • 92% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 2% 的評分為 1 顆星
2021年4月1日

Works fine. Simple as that. :)
Support is always online and is very experienced.
I was having some difficulties but all solved thanks to the developers.

Fanfiber.com
荷蘭
使用應用程式 大約2年
OneCommerce.io 已回覆 2021年4月1日

Hi Wout,

Here's Evans from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Evans
Transcy - Translate Language and Convert Currency

2023年6月30日

great

YSY.Buisness
阿爾及利亞
使用應用程式 大約24小時
OneCommerce.io 已回覆 2023年7月4日

Hi Rene,

This is Jolie from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jolie
Transcy by OneCommerce

2021年2月25日

Customer service is great, Lisa helped me very promptly to modify the settings and I didn't need to stress about it. 24/7 Customer Service is very real, and very efficient. Would recommend.

Bella Hair CA
加拿大
使用應用程式 大約2年
OneCommerce.io 已回覆 2021年2月25日

Hi there,

I'm Scarlett from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Scarlett
Transcy - Translate Language and Convert Currency

編輯時間:2024年1月26日

It works, and when it doesn't work their customer service is always live to help. So it can sometimes be frustrating is logical things don't work rightaway, but fortunately their customer service can solve the issues.

Van De Zotte Perfume
荷蘭
使用應用程式 大約2年
OneCommerce.io 已回覆 2022年1月13日

Hi Joeri,

This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kieran
Transcy by OneCommerce

編輯時間:2021年8月31日

The team was a great help. I have had there help 2 or 3 times. I definitely recommend getting them to help you.

D R Distributors
加拿大
使用應用程式 大約2年
OneCommerce.io 已回覆 2021年8月31日

Hi Dwayne,

This is Adela from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Adela
Transcy - Translate Language and Convert Currency

2021年8月31日

The customer support for Transcy is very good, always aiding in solving tech issues in a few days. Regarding the interface of the app, it is slightly slow to translate and there may be some issues that arise. However the staff will be there to aid in solving them as mentioned.

KOMME K5
新加坡
使用應用程式 大約2年
OneCommerce.io 已回覆 2021年8月31日

Hi KOMME,

This is Keisha from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate you taking the time out to share your experience with us.

For your concern as "it is slightly slow to translate", as usual our app will translate your store almost immediately after your page is fully loaded. Another concern is that because some issues is related to technical issue, so it needs Dev to check and fix it, it's hard to avoid delay but once your issue is raised, we will try to resolve it as soon as possible.

Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Keisha
Transcy - Translate Language and Convert Currency

2020年12月1日

The app is friendly and easy to us. Had some short comings at the beginning but the support team came through. Petey is the boss #bettercaulPetey

TweakBrand
墨西哥
使用應用程式 接近2年
OneCommerce.io 已回覆 2020年12月1日

Hi there,

This is Bellamy from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.

Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy - Translate Language and Convert Currency

2021年7月25日

nice app
easy to use could do with more languages for a better price but still good simple and easy .

INDA AUSTRALIA
澳洲
使用應用程式 接近2年
OneCommerce.io 已回覆 2021年7月26日

Hi INDA,

This is Xavia from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Xavia
Transcy - Translate Language and Convert Currency

2022年6月20日

The customer support was extremely helpful in setting up and problem solving. Our store is already seeing positive feedback from our language options.

The Tartan Blanket Co.
英國
使用應用程式 接近2年
OneCommerce.io 已回覆 2022年6月21日

Hi there,

This is Jolie. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jolie
Transcy - Translate Language and Convert Currency

2022年5月26日

Jane is so helpful and kind! Already feel really supported by this app which is amazing. Not sure if it works yet but I will update the review ones things are up and running.

פוקה ישראל
以色列
使用應用程式 接近2年
OneCommerce.io 已回覆 2022年5月30日

Hi there,

Here's Oriana. Thank you so much for your comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy - Translate Language and Convert Currency