Transcy: AI 語言翻譯

Hi there,

My name's Selina from Transcy. Thanks for comment about your experience when using Transcy and loving our support.

With the coding error, it means the transcy "tag" showing when you edit your manual translation, it's a known issue and we're finding the relevant solution to remove it completely in the near future

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.

If you need any further assistance, please let us know via our live chat or email us at support@transcy.io

Regards,
Selina
Transcy by OneCommerce

Hi there,

My name's Carrick from Transcy and we personally apologize for this inconvenience with our agent

However please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us

We have seen that one of our colleagues is following your case, please kindly check your email and let him know if you need further support.

Regards,
Carrick
Transcy by OneCommerce

Hi Олексій,

This is Saha from Transcy and thanks for your valuable feedback

In relation to your concern as following:

1. At the moment, we have fully synced what default content from theme allows us to sync into our app

2. I am not clearly sure which step you could not do to insert the image on product description, because the app is showing the given tool listing some actions to customize contents, just click on the tool and you will see the action "insert image"

3. For the tag showing on your contents, just please let us know and we will remove it completely

4. For the translation of Email Notification, because of plan limit, it's available from Growth plan and above

5. "Different photos for different versions of the site work very strangely", maybe its translation conflicts with original content, so we need to recheck your manual translation to find the root case and have the relevant solution

One of our colleagues is reaching out you but we have still not seen your response yet. Please kindly check your email and let her know if you need further support

Regards,
Saha
Transcy by OneCommerce

Hi there,

My name's Brian from Transcy and we're sorry for those inconvenience during using app

For unexpected support from the agent, we will recheck their work carefully and have a proper training to improve the service. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us

We have seen that one of our colleagues is following your case, he gave you clear explanation, please kindly check your email and let him know if you need further support.

Regards,
Brian
Transcy by OneCommerce

Hi Miguel,

This is Brian from Transcy and we personally apologize for any inconvenience causing to your experience

- As per check, seem that you have not contacted us via live-chat or email yet so may I know if you had this issue while setting up the app via Quick set-up or directly in our Localization setting?

- Hopefully you can consider reinstalling the app and give us a chance to help you out of this issue.

- One of our colleagues is reaching out you but unsuccessful, she gave you clear explanation on your case, please kindly check your email and let her know if you need further support

Regards,
Brian
Transcy by OneCommerce

Hi Joeri,

This is Kieran from Transcy and we're deeply sorry for this inconvenience causing to your experience

- Regarding to your issue, it was officially fixed on Jan 22, please help me check it again. Also we have seen that one of our colleagues is reaching out you via email, please let them know if you need further support.

Regards,
Kieran
Transcy by OneCommerce

Hi Teresa,

I'm Marcus from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

For your concern as you did not know how to locate your needed word to translate in app, as usual we clearly divide resource types such as product or checkout page, then you should go its details and edit your translation content manually easily. I have seen that you're having an active chat with my colleague, please let them know if you need further support.

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Marcus
Transcy - Translate Language and Convert Currency

Hi Xuedan,

Here's Godiva from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for leaving us a review.

However, we seem not to understand your review content. You are having an active chat with my colleague, please elaborate it and let them know if you need further support.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Godiva
Transcy - Translate Language and Convert Currency

Hi Valentine,

Here's Oriana. Thank you so much for your review.

Based on your concern, I seem not to catch your point clearly, as I have seen that my colleague is following up your case, please let them know if you need further support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy - Translate Language and Convert Currency

Hi there,

This is Elisa from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you for your review as well as feedback.

For free plan, although you can add only one target language to translate, we offer more highlighted features such as edit translation, customize switcher style, convert up to 167 target currency or Auto Switch Currency by location, etc,... Especially, we allow users to test out all Premium functions in 7 days for FREE on Transcy.

As you're having an active with my colleague, please let them know if you need further support.

Looking forward to hearing from you soon.

Best Regards
Elisa