Transcy: AI Language Translate , 5,650 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this translation app for its ability to translate third-party apps and display multiple currencies, enhancing the international shopping experience. It's praised for its seamless integration with Shopify and user-friendly interface. The support team is noted for their responsiveness and efficiency, even assisting with tasks like old code removal. Merchants appreciate the automatic content checking feature and DeepL integration. The app is recommended for its functionality, customization options, and excellent customer service.
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Ik ben erg ontevreden over de support over deze app. Jennifer wil totaal niet met je meedenken en verwijst je van kastje naar de muur. Elke keer wordt je verwezen naar de Theme support maar blijkt de fout wel bij hun te zitten. Erg vervelend ik hoop dat ze in de toekomst dit gaan veranderen anders ga ik naar een andere app kijken.
Hi Vincent,
This is Xavia and please accept my deepest apology for this inconvenience.
For unexpected support from my agent, I personally talked directly to them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years so I highly appreciate your understanding in this situation.
As I have checked and seen that your issue is completely resolved by one of my colleagues, please let them if you need further support.
Regards,
Xavia
Transcy - Translate Language and Convert Currency
I must express my extreme disappointment with my experience using this app. While the customer service team was prompt in their responses, it became evident that they lacked a clear understanding of the issues at hand. I invested a significant amount of time attempting to resolve the problems, only to find that fixing one issue led to the distortion of another aspect. Despite my efforts to provide detailed screenshots in an attempt to facilitate problem-solving, there consistently seems to be a recurring flaw in the solutions offered.
There are many things to be improved about this app's functionality.
Hi Alejandro,
Here's Iris from Transcy and we personally apologize for this inconvenience causing to your experience
1. For unexpected support from our agents, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us
2. We have seen that one of our colleagues is following your case via the relevant channel, they gave you clear explanation as well as solutions for your case, please kindly check and let them know if you need further support
Regards,
Iris
Transcy by OneCommerce
Third party apps are not changeable! Im very disappointed for such an expensive app. It is ok to make the basic translation but when I'm at the Premium Plan and I pay 40 $ per month I expect at least to help me with basic things. At the premium plan they say that I would be able to change images too but this is only for the Shopify admin.
Hi PETROS,
I'm Marry from Transcy and we're deeply sorry for any inconvenience causing to your experience
Based on your issue as replace image on third party page builder, this function is not yet at the moment, however we have noted this point and can assure you that our dev team will surely consider it in future releases
We have seen that one of our colleagues is following your case, she gave you clear explanation, please kindly check your email and her know if you need further support
Best Regards
Marry
Transcy by OneCommerce
very bad app, bad support
i was take 3 full days to explain tmy problem and nothing happend!
i get premium subscribe to fix every thing but the problem when you change manual translate and save it there is nothing update or change in website until 24 hour?
should be see the result change direct on website not as your support tell me you can give me what you need to edit and i will change it. are you serious!!!
Hi Salman,
I'm Brian and we sincerely apologize for your unexpected experience with us.
Regarding to your main concerns as following:
1. For unexpected support from our agent, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your empathy in this situation.
2. We have seen that one of our colleagues is following your case, he gave you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.
Regards,
Brian
Transcy - Translate Language and Convert Currency
No Transparency, Terrible customer support.
Access request granted to Transcy app team to fix an error that appears in translation and after that some changes on the theme where done , customers couldn't check out. We had multiple changes within the theme to fix this error without any clear communication from them on what was done when we requested a clarification to fix the problem.
Hi Sally,
I'm Marry from Transcy and we're deeply sorry for any inconvenience causing to your experience
We have seen that one of our colleagues is following your case, he gave you clear explanation as well as solution for your case, please kindly check your email and let him know if you need further support
Best Regards
Marry
Transcy - Translate Language and Convert Currency
more than 3 months trying the app. I tried everything. I set up languages manually. more than 2 days working on it. And suddenly one day the app changed everything, and the website has been plenty of errors. Until today, I can't find a solution. The app is not intuitive. and is not responsive. The techs and support try really hard, but the app is really bad. I don't understand how the app have 5 stars. The app is one of the worst apps that I've ever tried. The app should be taken down of the shopify store.
Hi Guido,
This is Peter from Transcy - Translate Language and Convert Currency Customer Support Team and we are deeply sorry for any inconvenience causing to your store.
As you said that one day the app changed and everything what you have edited has gone, as usual although our app has released some updated versions recently, your setting in app will not be affected at all, it still keeps as it should be unless you change your theme. In case you did not change theme, we need to investigate further to find the root cause.
From this disadvantage, our Dev team is building a system to track what customer has changed in our app, in case your setting is lost in accident, we will have a backup file for you, so I highly appreciate your empathy in this situation.
As I have seen that my colleague has tried to help you with lots of customization, please let them know if you need further support
Looking forward to hearing from you soon.
Regards,
Peter
Transcy - Translate Language and Convert Currency
This app functions fine for currency conversions. However, it is HORRIBLE for translations. It automatically translates your store language but the automatic langauge translation is horrible and not accurate. You need to edit the language manually and the manual editing function does not work. I opened a ticket for the manual editing function over a week ago. Three customer service reps have responded including Jessica, Andy, but no one being able to assist. The reps just kept asking for access to the store even if they already had been granted access. It went around in circles and they have still not been able to resolve and / or respond to my ticket. I would not recommend this app and then also if you are using the automatic language translations, I would be worried about the customer experience as the translation is so bad. So disapointed!
Hi Ingrid,
I'm Kieran from Transcy - Translate Language and Convert Currency Customer Support Team and we are deeply sorry for your bad experience with us.
Your feedback is necessary for us to improve our app and service in the better way. As my colleague has sent you a follow-up email to explain more your case as well as some detailed guidance in the Edit process, please kindly check it for further help. Hope to hear from you soonest.
Regards,
Kieran
Transcy - Translate Language and Convert Currency
We translated our entire webshop via Transcy (800 products) from Dutch to French. But now it appears that custum fields can't be translated by the app... so we're stuck because we use a lot of custom fields... We also get to see in a lot of places... so we have to take this out everywhere... e.g. in the search bar, check out screen, ... Really not recommended!
Hi there,
Here's Raymond from Transcy - Translate Language and Convert Currency Customer Support Team. Sorry for the inconvenience has caused to you
First, I got your concern about the custom fields translation. At the moment, we offer a feature called Third-party Elements to translate the texts which are created from other apps or custom code.
Second, Our Support agent is contacting you via live-chat support. She will explain how to use the app features and help to solve the issues you have with the app.
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Raymond
Transcy - Translate Language and Convert Currency
Poorly developed app. The auto translator creates texts with no sense, so the contextual translation must be performed manually. Most texts are not divided in menus, or pages corresponding to the shop structure , the texts can be found under "Homepage". There is no easy way to find and replace texts, no visual identifier, no way to match. The texts repeat itself, so every word must be manually translated , without the option of bulk translation.
There is content on the shop that is not identified in Transcy and cannot be translated. After weeks of work of manually translating the texts, we discovered that the app is not stable and the translations are not permanent. As soon as a minor change is operated in the shop, like adding a new content section, the translations are broken. Either they don't appear anymore , or the contextual translation is replaced by the poor autotranslator. I don't recommend this app, is causing only issues .
Hi Andre,
I'm Kieran from Transcy - Translate Language and Convert Currency Customer Support Team and we are deeply sorry for your bad experience with us.
Your feedback is necessary for us to improve our app and service in the better way. As my colleague has sent you a follow-up email to explain more your case as well as some detailed guidance regarding to translation, please kindly check it again.
Looking forward to hearing from you soonest.
Regards,
Kieran
Transcy - Translate Language and Convert Currency
Unfortunately, this is the only rating I can give at the moment. I read their offer to translate into two languages for 9.90, in fact it turned out that a normal translation can be done into 1 language, and the second language will be a translation of something like google translate in real time, that is, it is completely useless for SEO optimization!
I would give this app a 5 and use it and recommend to friends if I got what I expected! The Shopify app makes two normal translations completely free of charge and also plans to add more, but here there is only one!
Hi Maria,
Here's Brian from Transcy and we sincerely for this inconvenience
In relation to your issues as following:
1. First of all, we're so sorry if our app information made you confused. For the basic plan, you can add two target languages including one advance language and one basic language. Please be advised that with basic language, it's will be translated automatically by AI translation. In case you want to add more advance languages, please consider to upgrade your plan
2. We have seen that one of our colleagues is following your case, he gave you a clear explanation, please kindly check your email and let him know if you need further support.
Looking forward to hearing from you soonest
Best Regards
Brian
Transcy by OneCommerce