Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to translate websites into multiple languages, aiding in global business expansion. They value its user-friendly interface, customizable features, and currency conversion functionality. The machine translate option, automatic content checking, and third-party app translation are also well-received. The app's customer support is praised for their responsiveness and 24/7 availability. The integration with DeepL, seen as superior to Google Translate, is another notable feature. This app is viewed as a valuable tool for accurate translations and localization strategies.

June 24, 2023

Very responsive and accurate support! Perfect, i like this app. Thank you very much. Keep up the good work

Ma boutique
France
15 days using the app
OneCommerce.io replied June 27, 2023

Hi Issam,

Here's Justin from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Justin
Transcy by OneCommerce

June 28, 2023

Very Very good app Alene is amazing all their support team is very professional and patient with helping you solve every problem you got

Rival Outfits
Israel
5 days using the app
OneCommerce.io replied June 29, 2023

Hi Matan,

Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy by OneCommerce

June 6, 2023

I often meet the needs of customers from various countries, so this app is very useful for me, especially their customer service Cris will patiently solve any questions, thank you very much for their service team

BLUETTI-ES
Germany
4 days using the app
OneCommerce.io replied June 7, 2023

Hi there,

My name's Justin from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Justin
Transcy by OneCommerce

March 12, 2024

Clara is professional and patient, anyway, she is great

Tumama Kids
United States
OneCommerce.io replied March 19, 2024

Hi there,

I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy by OneCommerce

June 15, 2023

This app is excellent! The translations are perfect and the support team is great. It's really easy to use. I highly recommend it!

NiceLond
Belgium
24 days using the app
OneCommerce.io replied June 16, 2023

Hi Yorben,

I'm Mirabel from Transcy. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy by OneCommerce

June 23, 2023

j'ai contacté le support via messagerie et je tiens personnellement à remercier Eleanor et son équipe qui ont été juste super !
Rapide, compétant et proactif, elle a su me donner entière satisfaction.
Bravo au service client de cette app, car le niveau de service est très élevé.
Quand c'est super, il faut savoir le dire aussi !
Merci beaucoup

HASH Clothing Brand Espana
Poland
7 months using the app
OneCommerce.io replied June 27, 2023

Hi Romain,

My name's Kelly from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kelly
Transcy by OneCommerce

Edited May 18, 2023

Was impressed with such an amazing customer support service. Vani was very helpful and patient ;) Will def recommend your app

THREE Coffee
United Arab Emirates
11 days using the app
OneCommerce.io replied May 18, 2023

Hi there,

Here's Jena from Transcy. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy by OneCommerce

Edited June 12, 2023

excellent app
Very supportive customer service
helpful
good
excellent app
Very supportive customer service
helpful
good

Cart10
Saudi Arabia
About 2 months using the app
OneCommerce.io replied June 12, 2023

Hi Mohsen,

This is Enzo from Transcy. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Enzo
Transcy by OneCommerce

September 20, 2023

Great App and Support!

Qualy Air
United States
4 months using the app
OneCommerce.io replied September 22, 2023

Hi Luiz,

I'm Gemma from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Gemma
Transcy by OneCommerce

April 3, 2023

Great app, the attendants help a lot with the translation, it's one of the best apps!
Professionals, complete app, helps a lot

Store Slack
Brazil
21 days using the app
OneCommerce.io replied April 6, 2023

Hi there,

I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy by OneCommerce