Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this translation app for its ability to translate third-party apps and display multiple currencies, enhancing the international shopping experience. It's praised for its seamless integration with Shopify and user-friendly interface. The support team is noted for their responsiveness and efficiency, even assisting with tasks like old code removal. Merchants appreciate the automatic content checking feature and DeepL integration. The app is recommended for its functionality, customization options, and excellent customer service.

March 12, 2024

Support made setup flawless for me! Excellent customer service and app! Highly recommend!

Morris Reed
United States
2 days using the app
OneCommerce.io replied March 19, 2024

Hi there,

This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Patrick
Transcy by OneCommerce

March 12, 2024

Clara is professional and patient, anyway, she is great

Tumama Kids
United States
About 1 year using the app
OneCommerce.io replied March 19, 2024

Hi there,

I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy by OneCommerce

March 24, 2024

Polaris was a great help in adjusting a glitch on our stores timer. 10/10 great customer service!!

Berlino
United States
5 days using the app
OneCommerce.io replied April 5, 2024

Hi there,

Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy by OneCommerce

April 15, 2024

The app is amazing and the customer support also, they provide me with custom made position and design of the widgets in order to provide the best and professional good-looking website translators. Amazing guys, keep up!

HomDecor.it
Italy
About 1 hour using the app
OneCommerce.io replied April 22, 2024

Hi David,

This is Jocelyn from Transcy. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jocelyn
Transcy by OneCommerce

January 29, 2024

Great app and great customer support!

Clara, Harwin and Nim were a great help whilst setting up the App.

Highly responsive and competent!

Roll and Pole
Germany
2 months using the app
OneCommerce.io replied February 6, 2024

Hi there,

This is Jocelyn from Transcy. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jocelyn
Transcy by OneCommerce

March 18, 2024

Cris was amazing!! So good service and he helped me a lot

Olaf Pets
Israel
5 days using the app
OneCommerce.io replied April 5, 2024

Hi there,

Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy by OneCommerce

February 5, 2024

This app is just what I needed to translate my store, which is actually built with a third-party app, and it did the job perfectly!
Loved the advanced options that come with the basic plan alone.
And most importantly, the customer service is impeccable. Karina was very patient and helpful, delivering prompt and beneficial assistance.
Thanks!

Fiber Fusion
Lebanon
About 3 hours using the app
OneCommerce.io replied February 23, 2024

Hi there,

I'm Mirabel from Transcy. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy by OneCommerce

March 29, 2024

Thank you Polaris for your service, appreciate it !

Wass
CarxShop

CarxShop™
Canada
5 days using the app
OneCommerce.io replied April 5, 2024

Hi Wassim,

This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Patrick
Transcy by OneCommerce

April 5, 2024

Geweldige vertalings app voor Shopify. Geweldig geholpen door de support (Clara) en ik ben nu met mijn webshop helemaal gereed om uit te breiden binnen Europa.

Dutch Tufting
Netherlands
Over 1 year using the app
OneCommerce.io replied April 15, 2024

Hi Davy,

I'm Kaylin from Transcy. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy by OneCommerce

March 30, 2024

Amazing app and support, thank you Joyce for your help.

Gowora
Belgium
5 days using the app
OneCommerce.io replied April 5, 2024

Hi there,

Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy by OneCommerce