Transcy: AI Language Translate

Translate Store into Multi Language. Currency Converter by Geo

Shopify app insights
  • Popular with businesses in the United States

Free plan available. 14-day free trial.

App highlights

  • Seamless workflow: use directly in Shopify admin

  • Up-to-date tech: works with the latest themes

Reviews

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars

Filter and sort reviews

1 - 10 of 19 reviews

Speeday

Location Bulgaria
Time spent using app 21 days

When you click the switcher it's translating super slow especially when you go from page to page....

Developer reply

November 16, 2022

Hi Strahil,

This is Victoria from Transcy and we're deeply sorry for your unexpected experience with our app

In relation to your issue, as usual once you switch to other language, it will take around 2 or 3 seconds to load its translation. Here, because you uninstalled our app, so it's hard for us to check your case further, please consider to reinstall our app and let us have a chance to support you with the highest priority

We have seen that one of our colleagues is following your case, he gave you a clear explanation, please kindly check your email and let him know if you need further support.

Regards,
Victoria
Transcy by OneCommerce

FOX & WOLF

Location Spain
Time spent using app Over 1 year

I'm very frustrated with the guys here at Transcy. When it comes to SEO they are very vague in their answers. I have asked several times about why we aren't ranking very well in other languages ie spanish, dutch, swedish etc and they keep saying there's many reasons. I fully understand this however I have since found out that image alt text or hreflang is important and these are two things this app doesn't offer. I feel frustrated as I have asked numerous times about their app and it's ability to help rank in SEO within chosen countries and I feel they haven't been fully honest about the capabilities of their app. It is vitally important that we rank for other languages as we are a Spanish company, english speaking, based in Spain. So the spanish translation HAS to perform well in SEO but there are things this app doesn't offer that is essential for this to happen. Yes, it does offer content translation, page title translation & meta tag translation but it doesn't offer image alt text or hreflang translation! I just wish they were honest when asked about this as i would have been able to move to weglot a long time ago!

Developer reply

September 12, 2022

Hi Ryan

I'm Teresa and we sincerely apologize for your unexpected experience with us.

Regarding to your main concerns as following:

1. For unexpected support from our agent, we personally talked directly to them in order to avoid it in the future. Also please believe us that single conversation does not reflect the whole support and product quality we have built for years, and we highly appreciate your understanding on this situation.

2. Regarding to SEO on Google as well as Hreflang, unfortunately our app has not yet supported them. At the moment, we just helps translate language on store font, we don't interfere them further, so it's out of our expertise. However we still have been trying to get more research on this regard to have resolution in the near future. We will keep you posted once we have any good new

Regards,
Teresa
Transcy - Translate Language and Convert Currency

Kseya

Location Romania
Time spent using app 4 days

The support is fast to reply, but the app itself is not translating properly and accurately. Using the basic plan now and added 2 languages. One of them is Italian and the app translates the word Vest (piece of clothing) to News. I reported this to them and they said they can't change it for me, I would need to upgrade my plan and be able to edit the language. I also had issues with EN, banner text blocks would simply not translate. Not very happy about this app, I uninstalled it from my store.

Developer reply

July 27, 2022

Hi Anca,

I'm Christopher and we're deeply sorry for your unexpected experience with our app

Regarding to your main concerns as following:

1. For making it clear the difference of between basic and advance language. For basic and advance language, your store will be automatically translated by AI Translation system, but for advance language you can edit the translation, for basic because of its limit you cannot edit its translation. It's a known issue that we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes

2. We have seen that one of our colleagues is following your case, he gave you clear explanation as well as solution for your case, please kindly check your email and let him know if you need further support

Looking forward to hearing from you as soon as possible

Regards,
Christopher
Transcy - Translate Language and Convert Currency

Baba Store EU

Location Ireland
Time spent using app 4 days

Honestly? It is pretty chaotic. Yesterday I had one help person who completely messed up the languages on our second shop - though I had specified extremely clearly (twice!) what was needed. Today, someone has simply renamed our theme without letting us know, while they try to fix a bug. They don't seem to understand version control and the importance of informing the shop owner about something as basic as renaming a theme. They also have a habit, when something has clearly gone wrong, of saying that it was someone else at Transcy, not them. So i guess they don't brief each other on a job, or do a clear hand-over if someone else comes in on a new shift halfway through a job? On one help request, it seems you can easily end up with three different people and there is a lot of starting from scratch to explain the issue each time. Finally, they push and push endlessly to ask for a review. I was even asked, "Why don't you have time to write a review for us?" It's not very professional. As I say, the overall impression is that it's pretty chaotic on the help side.

Developer reply

July 27, 2022

Hi Karen,

I'm Emma and we sincerely apologize for your unexpected experience with us.

Regarding to your main concerns as following:

1. For unexpected support from our agent, we personally talked directly to them in order to avoid it in the future. Also please believe us that single conversation does not reflect the whole support and product quality we have built for years, and we highly appreciate your understanding on this situation.

2. For your main issue relating to switcher, it's now showing properly, please kindly check it again. we have seen that one of our colleagues is following your case, he gave you clear explanation as well as solution for your case, please kindly check your email and let him know if you need further support

Regards,
Emma
Transcy - Translate Language and Convert Currency

vendavaljewelry

Location Chile
Time spent using app 21 days

support is really bad. I need help but whenever I reached out a girl named "Jennifer" replies but gives me no solution, i end up thinking she doesn't even understand english very well.

Developer reply

July 15, 2022

Hi Manuela,

I'm Fiona and we sincerely apologize for your unexpected experience with us.

Regarding to your main concerns as following:

1. For unexpected support from our agent, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your empathy in this situation

2. For your main issue relating to translation, I have seen that one of my colleagues is following your case, she gives you a clear explanation as well as solutions for your case, please kindly check your email and let her know if you need further support

Regards,
Fiona
Transcy - Translate Language and Convert Currency

PAKUN

Location France
Time spent using app 3 months

Never take their optimization for the speed of your site. I asked their expert to fix the errors in the code of my site to speed up the speed of the site. The price is 150 €, so far it's reasonable. My score before optimization was 18 out of 100, after the service finished my site had a speed of 22/100, which is ridiculous, I felt like an idiot and of course for them the situation is quite normal for them they have optimized my site well and they are happy with their results, it's nonsense. For me, this is an application to be strongly avoided and never use their expert for the speed of your site !!!!!!!!

Developer reply

June 8, 2022

Hi there,

Here's Kathy. Thanks for your review and your feedback.

Firstly, we sincere apology for any inconvenience causing to you when experiencing our service. We always try our best to satisfy our customer and this is certainly not the result we expected.

Relating to your store, we have optimized and provided you a detail report of the score before and after optimizing. Your Homepage, Collection page and Product page are scored 14, 15, 2 respectively before optimizing and they are scored 34, 35, 13 after our works. Although it is not able to reach the high level as 80 - 90 points, it has obviously increased in comparison to your prior performance.

Our goal is to boost your speed score on Google PageSpeed Insights as high as possible. However, the level we can get would depend on many different factors. More information about that can be found in this article: https://support.fireapps.io/en/article/what-can-i-expect-from-fireapps-expert-service-193os03/

Our colleague, Julie, is contacting you to support via your email. Please feel free to let us know if there's anything else we can help.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kathy
Transcy - Translate Language and Convert Currency

Fjer Home

Location Austria
Time spent using app About 16 hours

no editing available on free plan or economy plan.........................................................................................................................

Developer reply

April 4, 2022

Hi Benedikt,

This is Linda and we're deeply sorry for your unexpected experience with our app

In relation to your concerns as following:

1. For Free plan, all your contents will be translated by automatic translation, the translation from automatic translation cannot be edited

2. Economy plan, all your contents will be translated by automatic translation, but with advance language from this plan you can totally edit your translation. Hope this will clarify your concerns

I have seen that one of my colleague is reaching out you but unsuccessful, please check your email. Looking forward to hearing from you soonest

Regards,
Linda
Transcy - Translate Language and Convert Currency

Sculpto Printers

Location Denmark
Time spent using app About 1 month

The plugin seems ok - but it is difficult to evaluate with such a pushy and rude customer-support/outsourced service-center/bot which only have one goal and that is to get you to make a 5 star review 2 miuntes after you downloaded the plugin and had zero chance to evaluate the plugin.

Developer reply

February 23, 2022

Hi there,

This is Patrick from Transcy - Translate Language and Convert Currency Customer Support Team. We sincerely apologize for this inconvenience.

For unexpected support from my agent, I personally talked directly to them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation.

As I have seen that one of my colleague is following your case by sending some follow up emails, but they still have not got your response yet. Please kindly check it and let them know if you need further support.

Looking forward to hearing from you soon.

Regards,
Patrick
Transcy - Translate Language and Convert Currency

Organics2Botanics

Location New Zealand
Time spent using app 2 days

Hello, I find the app cumbersome. I deleted the app from my Shopify dashboard but the "box" is still popping up on my homepage. Would you please let me know how do I delete the app completely? Thank you.

Developer reply

February 10, 2022

Hi there,

I'm Emily from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience.

For your issue, I have seen that my colleague has sent you a follow-up email to explain more your case as well as some detailed guidance to resolve your case, please kindly check it for further help.

Looking forward to hearing from you soonest.

Regards,
Emily
Transcy - Translate Language and Convert Currency

MiyaLingerie

Location Turkey
Time spent using app 3 months

We have a company on a global scale, I would like to share my experience with you. PLEASE DO NOT USE THIS APP WITHOUT READING THIS; 1. Inadequate Technical Support None of the customer representatives I spoke to helped me. It takes 10 minutes for them to just send you a single message. I conveyed that there are very serious errors in the integration processes. They don't accept any of them. We lost hundreds of customers because of them. The parts about automatic location detection are wrong. Whenever I tried to contact them about this, no one was interested. When you decide to delete the application, they send a message to return you. Totally artificial! If you want to make money from this business, please work with software developers who value you properly. Their application is definitely wrong and will cause technical problems in the future. If you are using Google Analytics, check your url structures. In my Spanish translation, the page always redirected to /es/es/es/es. This is a terrible mistake.

Developer reply

February 9, 2022

Hi Kubra,

I'm Flynn from Transcy - Translate Language and Convert Currency Customer Support Team and we are deeply sorry for your bad experience with us.

For the issue "In my Spanish translation, the page always redirected to /es/es/es/es", it's not from our app. Recently Shopify has released a brand-new feature is Shopify Market. If you're using Shopify Market but have not set up or enable Languages for your Market location that might cause the problem 404 or es/es/es when switching to those target language on Switcher.

Your feedback is necessary for us to improve our app and service in the better way. As my colleague has sent you a follow-up email to explain more your case as well as some detailed guidance to resolve your case, please kindly check it for further help.

Hope to hear from you soonest.

Regards,
Flynn
Transcy - Translate Language and Convert Currency

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