Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
June 6, 2023

Excellent support to any question you may have about the app features. I'm impressed and looking forward to finalize the set up of the app. Many thank Violette for your great support!

fruimundo
Switzerland
June 6, 2023

The support from Transcy was so much better than most I have used, especially when I am only using the free version of the plugin at the moment.

Jèrriais Clothing
Jersey
June 6, 2023

I often meet the needs of customers from various countries, so this app is very useful for me, especially their customer service Cris will patiently solve any questions, thank you very much for their service team

BLUETTI-ES
Germany
Edited June 4, 2023

A very helpful support team, I had a problem with the application and they help me very fast, I really appreciat and also the application is very useful

Smarty Chef
United States
Edited June 3, 2023

This APP constantly changes this and that making us hard to follow. But luckily their online support is not bad. Above and Beyond Expectation.

WORLDTIMER
Hong Kong SAR
Time spent using app: About 2 hours
OneCommerce.io replied June 6, 2023

Hi Henry,

I'm Gemma from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Gemma
Transcy by OneCommerce

June 3, 2023

Bon suivi mais je n'ai pas encore terminé la traduction complète car il y a une phrase qui est encore en Français et le Switcher me semble gros sur mon site. On y travaille

KArtlight
France
Time spent using app: 2 days
OneCommerce.io replied June 6, 2023

Hi Antoine,

This is Jolie from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jolie
Transcy by OneCommerce

June 2, 2023

I had avoided for years tranlsation apps as the the quality was so poor. Transcy offers such a great service with the combination of machine translating and a built in freelance service, which can be scheduled on a granular level.

Addison Ross Ltd EU
United Kingdom
Time spent using app: 2 days
OneCommerce.io replied June 6, 2023

Hi David,

Here's Jena from Transcy. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy by OneCommerce

June 2, 2023

Excellent functionality and wonderful, helpful support. Very impressed with Transcy and all of the features offered.

Mungo & Maud
United Kingdom
Time spent using app: About 2 months
OneCommerce.io replied June 6, 2023

Hi Michael,

This is Jocelyn from Transcy. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jocelyn
Transcy by OneCommerce

June 2, 2023

Excellent customer service, the program works perfectly. We are not only satisfied, but also our customers

enjoybase.shop
Lithuania
Time spent using app: 7 months
OneCommerce.io replied June 6, 2023

Hi Gintas,

I'm Kaylin from Transcy. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy by OneCommerce

June 1, 2023

Awesome support, and awesome app!!

Since the first approach, I needed some additional help, and the people working especially Lewis were super helpful.

Beauty House
Bosnia & Herzegovina
Time spent using app: 17 minutes
OneCommerce.io replied June 6, 2023

Hi Mirza,

I'm Mirabel from Transcy. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy by OneCommerce