Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this translation app for its ability to translate third-party apps and display multiple currencies, enhancing the international shopping experience. It's praised for its seamless integration with Shopify and user-friendly interface. The support team is noted for their responsiveness and efficiency, even assisting with tasks like old code removal. Merchants appreciate the automatic content checking feature and DeepL integration. The app is recommended for its functionality, customization options, and excellent customer service.

July 25, 2022

Perfect service!! Everything worked perfect and when I needed help I got fast reply and a fast solution for the problem.

Qlasy AB
Sweden
About 3 hours using the app
Edited April 4, 2022

The app looks to be doing what we ask for. I just installed it and received really good support for the first run!

Téolia
Canada
About 3 hours using the app
OneCommerce.io replied April 6, 2022

Hi Elysa,

Here's Stephen. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Stephen
Transcy - Translate Language and Convert Currency

December 23, 2021

The service is really good and timely,You can edit the translation language yourself, very good
服务很好很及时,不懂问就完事儿了,可以自己编辑翻译语言,很ok

MissSixty
Hong Kong SAR
About 3 hours using the app
OneCommerce.io replied December 24, 2021

Hi there,

Here's Kane from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kane
Transcy - Translate Language and Convert Currency

May 7, 2022

I installed this for my newly launched project and everything about this app is amazing! I'll start with the very clean and intuitive design, the rich features and lastly the awesome support. I had some difficulties configuring a few market and language settings on my end to get this running (this being my first Shopify experience) and Charlotte was very helpful (thanks!). I'll definitely use this moving forward! 5 stars!

somine-f9vm
Romania
About 3 hours using the app
OneCommerce.io replied May 9, 2022

Hi Georgiana,

Here's Matthew. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Matthew
Transcy - Translate Language and Convert Currency

March 23, 2022

Great app, very useful! Help center has been very helpful for the set up, quick answers when needed. Thanks!

ombrelle
France
About 3 hours using the app
OneCommerce.io replied March 25, 2022

Hi Océane,

This is Jonathan. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jonathan
Transcy - Translate Language and Convert Currency

June 27, 2022

Like this app. Still in configuration mode :) Amazing support. Dory was extremely helpful. Thank you

Deluxe Brows
United States
About 3 hours using the app
OneCommerce.io replied July 4, 2022

Hi Darius,

Here's Kane. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kane
Transcy - Translate Language and Convert Currency

March 9, 2023

I recommend this app because is very good to increase the sale and the customer service is very good specially Kaity. Thank you for you help

Inspiration 888
United States
About 3 hours using the app
OneCommerce.io replied March 10, 2023

Hi there,

Here's Justin from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Justin
Transcy by OneCommerce

April 23, 2022

I am using this App for my online B2B shop and the handling and use is very easy and quick. Automated translations can be edited easily. With this app it was possible for me to install a second language to my store within not even two hours. The support is excellent - even at the weekend I was welcomed by Molly first and guided through the first steps, then Amber took over and helped me with difficulties concerning the installation. She even assisted with editing the code with a developer - I am really impressed of the support! I can recommend the App very warmly!

JustMoreYarn
Germany
About 3 hours using the app
OneCommerce.io replied April 26, 2022

Hi Maren,

I'm Kaylin. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy - Translate Language and Convert Currency

January 15, 2023

Great application with great support.
It was very easy to install this app. To setup translation on our page took few minutes. Support chat was perfect. All our questions were answered with "light speed"! We highly recommend Transcy: AI Language Translate.

LIDES.COM
Slovakia
About 3 hours using the app
OneCommerce.io replied January 16, 2023

Hi Michal,

I'm Mirabel from Transcy. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy by OneCommerce

February 4, 2022

They delivered the support professionally with patient, great services and experiences two thumbs up.

WORLDTIMER
Hong Kong SAR
About 3 hours using the app
OneCommerce.io replied February 7, 2022

Hi Henry,

I'm Marcus from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Marcus
Transcy - Translate Language and Convert Currency