Overall rating Based on 2 reviews
Poor customer Service, take ages to get back in touch, forget to respond to emails, Watch out for the Small Print on claiming Insurance, there is a $150 excess charge, Courier lost our order within their network, and Transdirect withheld over 50% of the total cost of our order. You can't integrate your Fastway or Couriers Please accounts so all live quotes are much more expensive v what you pay at booking so you lose customers, all I got told was an additional 5% discount was added to my orders. We have removed the app, have just started using Shippit and seems much better, and provides a much better customer service, and onboarding experience. They also provide access to cheaper quotes with Fastway & Couriers Please, and you can integrate your accounts. The icing on the cake is you can print the shipping labels from a click of a button, and the tracking label is automatically sent to your customer. Saves so much time.