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I’m unable to translate the app.
- I’m using the Zepto Product Personalizer app, but this app doesn’t display any characters in the Translate & Adapt app. I want to translate all the text, buttons, tooltips, etc., to another language. How can I translate the Zepto app?
- Another app I’m using is Planet—Carbon‑neutral shipping. I can’t find where to translate the text, even though I can see it translated when accessed in different markets.
EDIT: After using the app, for a while I had to change my review unfortunately. Every time I make any changes to my product listing, changing product variants, the variants end up showing as not-available in the translated versions or old variants still show.... I would have to either create a complete new product listing every time I make some changes, wich would mean I would loose my reviews or I would have to download the CVS file and manually go through that and upload again etc...... incredibly frustrating.
Old review: I used this app to translate my english content into italian and german. The automatic translations are decent but obv still need to be revised so they don't sound like a literal translation. I would like it if the app was a bit more intuitive to use and most of all it would be great if it had 3 languages for free. especially for shopowners in europe with its many languages
只支持2种语言翻译，更多的或许就要花钱
With Unknown reason， every time we log out some translations will be lost, we have to constantly reset the translations ..
Hi, thanks for using the app and the feedback - please check your email for a response.
This app is horrible in so many ways.
No way to set default language without UNINSTALLING the language you translated??? what's that?
lets say I set up 3 langauges, English (Default), Polish and Icelandic, translate everything. and then want to make Icelandic the Default one, that will DELETE my translation and I need to start over, but NO, that won't work because that language does not have the assets strings to be translated when default...
I lost weeks of translation work due to this app and my store is a mess
Hi there, thanks for trying out the app and sorry to hear you've had a rough experience. It sounds like you're describing Settings > Languages functionality issues rather than Translate & Adapt, but we'll be in touch nonetheless and sort all we can.
Translate & Adapt team
the app is always shows that error message on my screen
Hi there, we apologize you've experienced this. We had a few hours yesterday where the app was down. It is up now. We'd love it if you can try again.
The app Translate & Adapt does not translate the filter in a collections page. We tried to address this issue to their support and they refer us to Shopify support, where the app is actually internal to Shopify.
Either way they didn't help us and claim it on Shopify. It doesn't matter where the problem is rooted but still is kind of pointless that such a crucial part of a shopping platform can't be translated.
Hi, thanks for trying out the app and sharing feedback. Whilst this was an issue from outside Translate & Adapt, we recognise the frustration and confirm the relevant team has addressed this and filter values and labels are now fully translatable.
Finally a mean to translate the content of our shop, from Shopify themselves. However, completely unusable as long as there is no option to exclude the translation of some fields.
We have some metafields on products/collections that contain code or identifiers, we obviously don't want to translate those, and we can't get over all of them manually to revert them back to their original content on the translated version of the store.
Thanks for using the app and the feedback. Please see an email send with how this is achieved.
Can't add both Traditional & Simplified Chinese to the site, and only allow choosing one of it, that's not make any sense... do u know in Asia Pacific trilingual that included English, Traditional Chinese, Simplified Chinese are quite common. I'm so disappointed T_T...
Hi there, these are fair critiques. Whilst this situation isn't caused by the app directly, a Shopify level solve will be required. The reason for it happening is the clash with the markets subfolder format: example.com/{language ISO code}-{country ISO code}/ but we are looking at a solution - accelerated by your feedback, so thank you. Note that it is unique to having both forms of Chinese on one market, but your use case totally makes sense. We'll be in touch once we have something to test.
Terrible assistence and support. There is no instruction anywhere, if there is a problem they do not help and ask you to hire someone. Terrible button!!! It's at the bottom of the page where no one sees, has no choice of style and how to switch to the header. There's no way to know whether or not it's working.
To update, the issues here were around placement of the language switcher and challenges with a 3rd party theme. Support has been provided. Please be in touch.