Algemene beoordeling
4,6
Cijfers per recensieniveau
  • 70% recensies zijn 5 sterren
  • 21% recensies zijn 4 sterren
  • 5% recensies zijn 3 sterren
  • 2% recensies zijn 2 sterren
  • 3% recensies zijn 1 sterren
22 juni 2023

Serious Translation Issue Overshadows Shopify's Positives!!

My previous positive experience with Shopify has been overshadowed by a significant issue with the 'Translate & Adapt' plugin. Crucial for accurate product translations, this plugin has begun showing products as 'unavailable' on my translated pages, despite their availability on the regular pages.

Despite extensive troubleshooting efforts, the problem persists, highlighting a major disconnect between Shopify and its third-party plugins. The impact on my ability to serve my customers compels me to give Shopify a 1-star review. I hope this review prompts a swift resolution to these compatibility issues that significantly hamper an otherwise promising experience.

DiamondsWearingStrings
Israël
3 dagen gebruiken de app
Shopify heeft geantwoord 22 juni 2023

Thanks for the feedback. We have sent over a message to you to chat about the problem you've experienced.

Overall Translate & Adapt has no ability to change availability of your products. It can only take existing content and translate or localize it in different markets and languages.

9 juli 2023

Terrible assistence and support. There is no instruction anywhere, if there is a problem they do not help and ask you to hire someone. Terrible button!!! It's at the bottom of the page where no one sees, has no choice of style and how to switch to the header. There's no way to know whether or not it's working.

BITZ
Brazilië
1 dag gebruiken de app
Shopify heeft geantwoord 10 juli 2023

To update, the issues here were around placement of the language switcher and challenges with a 3rd party theme. Support has been provided. Please be in touch.

19 oktober 2023

NEFUNGUJE... POŘÁD NAČÍTÁ A PAK NIC

Boží Slovo
Spanje
Ongeveer een maand gebruiken de app
Shopify heeft geantwoord 20 december 2023

Hi, we've sent an email to work out what happened here - hopefully this was a temporary issue.

Bewerkt 26 september 2023

EDIT: After using the app, for a while I had to change my review unfortunately. Every time I make any changes to my product listing, changing product variants, the variants end up showing as not-available in the translated versions or old variants still show.... I would have to either create a complete new product listing every time I make some changes, wich would mean I would loose my reviews or I would have to download the CVS file and manually go through that and upload again etc...... incredibly frustrating.

Old review: I used this app to translate my english content into italian and german. The automatic translations are decent but obv still need to be revised so they don't sound like a literal translation. I would like it if the app was a bit more intuitive to use and most of all it would be great if it had 3 languages for free. especially for shopowners in europe with its many languages

Rays&Riches
Italië
11 maanden gebruiken de app
19 januari 2023

Mon application ne veux plus s'afficher et fonctionner et je n'ai absolument aucune idée du pourquoi

AMShopProd
Frankrijk
5 maanden gebruiken de app
Shopify heeft geantwoord 20 januari 2023

Hi there,

Thank you for taking the time to write a review - we are very sorry you lost access to the app. This was a momentary outage that is now fixed. Please let us know if it is not working at localization-product-team@shopify.com

9 februari 2023

With Unknown reason, every time we log out some translations will be lost, we have to constantly reset the translations ..

MR.Balloon 氣球先生官網
Taiwan
4 maanden gebruiken de app
Shopify heeft geantwoord 11 september 2023

Hi, thanks for using the app and the feedback - please check your email for a response.

11 maart 2023

The app Translate & Adapt does not translate the filter in a collections page. We tried to address this issue to their support and they refer us to Shopify support, where the app is actually internal to Shopify.
Either way they didn't help us and claim it on Shopify. It doesn't matter where the problem is rooted but still is kind of pointless that such a crucial part of a shopping platform can't be translated.

INGILIZ
Verenigd Koninkrijk
3 maanden gebruiken de app
Shopify heeft geantwoord 11 september 2023

Hi, thanks for trying out the app and sharing feedback. Whilst this was an issue from outside Translate & Adapt, we recognise the frustration and confirm the relevant team has addressed this and filter values and labels are now fully translatable.

Bewerkt 21 december 2022

This app is horrible in so many ways.
No way to set default language without UNINSTALLING the language you translated??? what's that?
lets say I set up 3 langauges, English (Default), Polish and Icelandic, translate everything. and then want to make Icelandic the Default one, that will DELETE my translation and I need to start over, but NO, that won't work because that language does not have the assets strings to be translated when default...
I lost weeks of translation work due to this app and my store is a mess

Icevape
IJsland
3 maanden gebruiken de app
Shopify heeft geantwoord 21 december 2022

Hi there, thanks for trying out the app and sorry to hear you've had a rough experience. It sounds like you're describing Settings > Languages functionality issues rather than Translate & Adapt, but we'll be in touch nonetheless and sort all we can.

Translate & Adapt team

Bewerkt 21 december 2022

The Finnish translations are awful, and the worst thing is that this app is affecting every other language app and making it nearly impossible to fix it. I can't recommend this.

Saul's Cart
Finland
Ongeveer een maand gebruiken de app
Shopify heeft geantwoord 16 november 2022

Hi there, the auto-translations are provided by Google Translate. The quality of languages may vary and we'll note that Finnish was not as you'd hoped for your store. We'll be in touch to understand clashes with other apps; Translate & Adapt does not add code to the theme.

The Translate & Adapt team

14 oktober 2022

Buggy! Now I am on a state it says it is translating and never finishes the job. Regardless if I clean the cache, change the browers, or even uninstall and install the app again does not work. Very bad design and the problem is probably on the back end.

Le LanVin
Verenigde Staten
20 dagen gebruiken de app
Shopify heeft geantwoord 14 oktober 2022

Thank you very much for this review. There was a technical problem that prevented your translations from finishing. This problem has been resolved, so we'd love to invite you back to try the app again :)