Shopify Translate & Adapt

All good, needs some adjustments here and there but overall good!

Super handige tool die je website eenvoudig eenvoudig naar meerdere talen zet

It is very easy to replace the language you want

This app was working fine until a couple days ago. Some products have wrong translation in Spanish, French and German. When I click auto-translate it doesn't fix it.

I contacted Shopify and they suggest me to manually edit but I have 2329 product pages. There is no way I can do it manually.

It messed up our SEO, they don't even care about the issue. We pay thousands of dollars to them every month and this is the service we get.

So far it's very easy and works great! But many of our customers speak Haitian Creole, and it is not available. There's also not an option to just add your own language and do things manually, which I would be willing to do. Hopefully I can make that happen for all our Haitian customers (aka most of our customers!!)

The translations are quite OK considering it's free. However I'm facing an annoying problem - the app is using some old content from my first app installation a few months back. I had started translating but deinstalled the app as I didn't need it anymore. Last week I reinstalled it and I can see that the app used some of my old content. I cannot understand how it happened, but somehow the content has not been updated during the automatic translation of my shop. In consequence, the text is not properly translated. There's also no option to translate text on the main page. I'm translating from French to German - as I'm fluent in both, I can see that there are many mistakes which makes it look very unprofessional. I'd appreciate if someone could tell me how to reach the support team.

EDIT - Rich from the support team reached out to me 1-2 days after I submitted my review and provided concise explanations and the needed solutions for the issues I had been facing. I realized that I had overlooked the feature for editing the homepage directly in Translate&Adapt which I apology for. As I wrote before, the translations are good and the app is simple and straightforward to use (unless you overlook a feature like I did). The only negative point and the reason why I'm giving it 4* is because the app only allows you to translate the content into two languages although I assume most store owners would need to have their pages translated into at least 3 languages if they are active in or want to expand internationally. Hope that in the future a paid plan will be offered. I'd definitely pay for one or two more automatic translations. Other than that, I'm quite happy with the app as it perfectly fits my needs for now.

Thank you for the free translation services. Highly appreciated.

I can't read the other languages except rudimentarily; however, it looks great.

Spent hours translating my entire site only to find that the language does not automatically switch based on a visitor’s location. So my website is still very much single-language for everyone. What good is a translating app that doesn’t have geolocation?

Checked all Help articles and the only geolocation app Shopify links to is no longer available in the App Store. So the Help articles are not even up to date.

I then tried to contact support, but all I get is a chat widget with neverending three dots. A very frustrating experience.

thanks shopify