Hextom AI Translate & Currency

No one is there to answer your query and help. I changed all the 200 + currencies with mannual exchange rate one by one manullay and they reset it to default from their end. On asking why, there is no such reply from their end. Total waste of time.

I am again adding my reveiw as of today 23/09/2024...still no one is replying and trying to help us out from HEXTOM

Unfortunately, our experience with Hextom has been very disappointing for the following reasons:

1. Support System: In 2025, every serious SaaS uses a proper helpdesk with ticket numbers, categories, and agent assignment/shift handover. Hextom still does not — issues get lost or repeated endlessly, and we only hear “on the roadmap.” This is something that can be set up in one day.

2. Selector Issues: We have explained the selector problem multiple times, but it is still not solved. The mobile and desktop selector must be responsive and properly integrated into the header. Instead, it sits in the menu, breaking layouts and causing major UX problems.

3. Translation & URLs: Autopilot/AI translation breaks URLs by automatically translating them. Even if we fix manually, the system overwrites again. There is no “exclude” checkbox to lock values, which is a very basic feature.

4. Translation Styles: We were told translation style implementation exists, but no clear documentation or options are provided. For e-commerce, we need to choose between styles like “direct,” “title,” or “detailed.”

5. Inconsistent Languages: On live sessions (via heatmaps & recordings), some parts remain in English while others show Spanish or other languages incorrectly. This happens even after translations are applied. We confirmed this from real IPs, not just /es URLs.

6. Redirection Logic: The system only checks browser language, not IP. As a result, a customer in France using Chrome in English is shown the wrong version, causing serious localization and conversion issues.

I recently purchased additional credits for the Hextom Translate My Store app, and while the credits didn’t show up in my account immediately, the support team responded quickly and resolved the issue very efficiently. Frank was incredibly helpful, kept me informed throughout, and made sure everything was sorted fast. The app itself is also very intuitive and a huge help for multilingual stores. Highly recommended!

The language selector and the addition of 7 different languages to our website have been game changers. We can't do without HETOM anymore. Looking ahead, we know we can rely on them to make our online store accessible to even more markets.

I highly recommend this app! The functionality is fantastic, and it was incredibly easy to set up. What really stands out is their support team—they're fast, helpful, and went above and beyond to assist me. A truly 5-star experience!

Me descargué la aplicación y aunque tuve varios problemas, el equipo técnico me ayudo a solucionarlos rápidamente. Estoy muy contento con la app, gracias a ella pudo vender en cualquier parte del mundo:)

最棒的翻译插件，最棒的客服支持。

A specific feature we want is unavailable, but the support has been very responsive.

It works. Bulk work is done by AI really great - choose the tone of voice before your first translation (wasted some credits by chosing professional instead of casual). Translation is really good, you have to do some extra work to get the details right, but the visual editor is great and makes this work a bliss - if you build your shop right .... -

Customer support is super super fast, know what they are talking about and fixed each issue in a matter of seconds. Pricing is good for what you get, especially for the number of languages and to get started very fast.

Love it, recommend ist.

Hextom: Translate & Currency is a game-changer for international e-commerce! This app is smooth, intuitive, and packed with features that make reaching global customers a breeze. Translating my store into multiple languages is now seamless, with options for automatic translations that are impressively accurate and easily adjustable for a personal touch. The currency converter is another huge plus, creating a truly localized shopping experience that boosts customer confidence.

What really stands out is the user-friendly interface and straightforward setup. I was able to integrate it into my store with no hassle, and the support team has been fantastic, always responsive and eager to help with any questions. Hextom has simplified what used to be a tedious process and made my store feel much more welcoming to customers worldwide. Highly recommend for anyone looking to expand internationally