Hextom: Translate & Currency , 1.957 anmeldelser
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Stay far away from this app!
The translations they offer are terrible and trying to communicate with their customer support team is like talking to a wall.
They simply do not care in the slightest about your problems with the app as long as you pay them money. I have used this app for almost three years and therefore I have a lot of experience with their customer support.
Seriously save yourself the headache and the money and do not give these developers a single cent, for they do not deserve it.
Hi,
We sincerely apologize for any inconvenience you've experienced.
We've addressed and resolved some difficulties you've contacted us about. We've also sent several emails to you to gather more details, but we haven't received any replies yet.
Could you please check your inbox or spam folder when you have a moment, and reply to us? We're here to help further.
Thank you,
Hextom
This app is not ready for prime time, its full of bugs and the visual translator really screws things up and seems to over ride the shopify translate and adapt and makes a total mess. Hard to get support also. The AI translation quality is pretty good though, but once that is complete I cant see value. Also they keep charging you $9.99/month even if you cancel and come back in the same 30 days. This makes no sense.
Not good at all, took hours to translate and the translations barely show up on my store. I now use another translation app and everything went 10 times quicker. Don't waste your money on this
The RIDICULOUS translation quality of this app ruined our entire website and credibility and really damaged our brand. We are considering further legal steps against these amateurs!
A program that looks like shit, rubbish
Good App
Hello Trendy Threads,
Thank you for your feedback on our app. We apologize for any difficulties you may have experienced.
We recently reached out to learn more about the feedback you provided and to offer assistance, but we haven't received a response from you.
Could you please take a moment to check your inbox or spam folder? We look forward to hearing from you.
Thanks
Hextom
It translated our URL slugs even though we don't want to, there's no option to deselect URL slugs, which caused a big mess and a lot of broken links that we needed to search for and fix manually.
Their support is an absolute disappointment, we are trying to reach them for a week and all we get is a bot saying "will connect you to an agent"but that agent never appears.
totally trash, useless and ruin another apps
Unfortunately the translate feature is awful, totally destroyed my precise translation made by Translate & Adapt app.
Thank you for losing hours of my time.
Sadly, giving a one-star rating. 1) There is no live support. Super frustrating having an issue and having to wait for an email response without knowing how long it might take. 2) Search functionality is very limited. You can only see "translated," "non-translated," or "all" content. Need to filter a particular metafield called myfields.example? Bad luck. You'll need to go through one of the categories mentioned before. And they don't even show the metafield name. 3) The app presents bugs, such as product images not showing. 4) It does not show all values. For example, when checking a product, I'm missing quite a few metafields the product has. They simply are not on the list. All in all, I'm a big fan of Hextom bulk product edit, but this app does not make the cut. I will be asking a refund and finding a better solution.