Reseñas (2.360)
Refinar
-
Por calificación
The RIDICULOUS translation quality of this app ruined our entire website and credibility and really damaged our brand. We are considering further legal steps against these amateurs!
totally trash, useless and ruin another apps
Good App
Hello Trendy Threads,
Thank you for your feedback on our app. We apologize for any difficulties you may have experienced.
We recently reached out to learn more about the feedback you provided and to offer assistance, but we haven't received a response from you.
Could you please take a moment to check your inbox or spam folder? We look forward to hearing from you.
Thanks
Hextom
Stay far away from this app!
The translations they offer are terrible and trying to communicate with their customer support team is like talking to a wall.
They simply do not care in the slightest about your problems with the app as long as you pay them money. I have used this app for almost three years and therefore I have a lot of experience with their customer support.
Seriously save yourself the headache and the money and do not give these developers a single cent, for they do not deserve it.
Hi,
We sincerely apologize for any inconvenience you've experienced.
We've addressed and resolved some difficulties you've contacted us about. We've also sent several emails to you to gather more details, but we haven't received any replies yet.
Could you please check your inbox or spam folder when you have a moment, and reply to us? We're here to help further.
Thank you,
Hextom
TRANSLATION ERROR IN THE BANNER ALL THE TIME! A TRANSLATION FROM LAST MONTH ABOUT AN ALREADY PAST PROMOTION SUDDENLY APPEARS IN THE TOP BANNER
Of all the opinions that I have been able to provide about applications, this is going to be the first about the poor Customer Service...
I explain to him that I have some "hreflang" and canonical errors that I can't solve, I show him a screenshot ... and the person from Hextom just tells me, I literally quote her message:
"I believe this should be removed. The canonical is not needed if you have reflang"
And it is over! nor how I do it, nor that they are going to do it ... the minimum effort and the worst thing is that she says "I believe is ..."
sorry? tell me something that you are sure of! that for that you are the technical support of the application!
That only prolongs the messages because I will have to respond: "and how do I delete it?" Can you confirm with someone on your team that this is really what needs to be removed and how?
We have already done many manual translations and wanted to know if it worked well before to update the payment plan, but the truth ... I do not know what to do.
Update after 3 years:
I am so done with this app. Especially the "Manual Translation Part"
Prepare for "something wrong while saving the translation, please try again later"-errors all the time. I have no interest anymore in working with the app's support team, because next time I need to work with the app it's either the same error again or something new. Like always.
Also this app is very poorly translated. Which is especially sad because it's a translation app.
#####
It's a wonderful app, that you can use for free if you are using the manual translation. I've used it to translate ten of thousands of words and it works mostly without problems. If something doesn't work, support is there to help you!
However, they released a big update in January 2023 which caused some parts of the app to not work correctly or at all for almost four weeks. It didn't affect translations that were already saved in shopify, but it prevented us from adding new translation in several cases.
After the update works correctly, I see that it includes really helpful functionalities, but I really wish they will be more careful in the future when implementing new stuff.
I used too love this app but after updating app doesnt work well anymore. Impossible to edit and set things as I want to.
Abbiamo avuto esperienze con diverse App, e se tenete veramente al vostro business, questa è la prima a dover evitare. Piena di Bug che si intrecciano fra loro. In tutto questo l'assistenza non è mai online e ti risponde dopo giorni. Quindi per poter risolvere le problematiche i tempi diventano pressochè insostenibili. Non si giustificano e ti lasciano da solo a cercare di risolvere il tutto autonomamente senza nessun tipo di considerazione e occhi di riguardo nei confronti del cliente che paga l'abbonamento.
Tired of this app and their extremely slow support, if i had the time to translate my store with another app i would do it in a blink. I have to fix everything myself with this app, however their HTML editor is total garbage, can't even paste the HTML code by one of my products into it, formatting is off, filled with errors and bugs, there's a lot of guess work too, as to which products you are translating good luck, this app surely cost me a lot of time and headache :)
Terrible app. It does not help you add any Hreflang and Canonical Tags onto the translated content.
Signed up the highest plan and paid for content translation by words for 8+ languages and get panelized for duplicated content by Google.
When you find out your SEO performance dropped it is late. We lost tens of thousands of revenue because of this app.
Support is lackluster at best, slow response time and not helpful.