Hextom: Translate & Currency

I had so many issues with this app
the app has so many bugs

Translation didnt work ai translation works one day and not the other day

Currency same issue

i do not recommend this app
We had the pro package
waste of time and money

We’ve been long-time users of several Hextom apps and have always appreciated the quality and reliability they bring to our business. Unfortunately, our experience with the Hextom: Translate and Currency app has been quite disappointing. On our larger site, the app has consistently failed to function as expected, and despite months of back-and-forth with the support and development teams, the issues remain unresolved.

Given the high standard we’ve come to expect from Hextom, it was surprising and frustrating to encounter such challenges with this particular app. We hope that the team can address these problems soon, as we would love to see this app live up to the standards of the other Hextom products we rely on.

I have been a seller for three years, and this is my first time writing a review, as well as my first time giving a negative one. I strongly suspect that this plugin's AI translation is overcharging. Today, I clearly had a quota of over 10,000 words remaining, but suddenly, I was informed that I exceeded the limit by several tens of thousands of words. The customer service representative claimed that it was the total usage from August 1st to August 24th. So, do you not have real-time tracking? Why did the word count suddenly increase by so much? Moreover, what is the point of your so-called limit? It doesn’t seem to impose any restrictions, so why did I exceed the limit by such a large amount? If I want to continue using your AI translation, I now have to pay extra to cover this so-called "instant overage." Isn't this forcing us to spend more? This is a very serious bug.

I test your app and all my store was compromised because of your app. My previous languages was deleted after I did that from the app.
Don t recommend. Also email support is very slow.

No one is there to answer your query and help. I changed all the 200 + currencies with mannual exchange rate one by one manullay and they reset it to default from their end. On asking why, there is no such reply from their end. Total waste of time.

I am again adding my reveiw as of today 23/09/2024...still no one is replying and trying to help us out from HEXTOM

I was disappointed with the support I received. They didn’t assist me in installing the selector on the mobile version of the menu, and they didn’t even send a collaborator request to help with the widget installation. Unfortunately, I think it's time to explore other app options.

I am sorry to give only 1 star, but I really had bad experience with is App and also from the support team. The App translated our brand name to NOT or NON into different language, when I contacted the support team, they sent me the same mistake from screen cut of Google translater, BUT when I check with Google translater, there is no any mistake. Of course, I aked further, unfortunately I got always auto reples as below:
Your request (94xxx) has been updated. To add additional comments, reply to this email.
I have to unload this APP!

Free plan limited to 5k translations. Useless, way better to use the Shopify Built app that is 100% free...

Stay far away from this app!

The translations they offer are terrible and trying to communicate with their customer support team is like talking to a wall.

They simply do not care in the slightest about your problems with the app as long as you pay them money. I have used this app for almost three years and therefore I have a lot of experience with their customer support.

Seriously save yourself the headache and the money and do not give these developers a single cent, for they do not deserve it.

Very bad. Customer service often doesn't respond. And it crashes easily