Hextom: Translate & Currency

This app is not ready for prime time, its full of bugs and the visual translator really screws things up and seems to over ride the shopify translate and adapt and makes a total mess. Hard to get support also. The AI translation quality is pretty good though, but once that is complete I cant see value. Also they keep charging you $9.99/month even if you cancel and come back in the same 30 days. This makes no sense.

At first glance everything suggests that you have found the application of your dreams, there are positive evaluations, the offer and the promises in the offer.
But once installed and chosen your plan, you fall from very high.
Non-existent customer service.
They promise you unlimited translations, automation, etc. but then it plunges you into their settings, the basic translation and the advanced one and suddenly you don't know who, what, or how much. Manipulation, it smacks of fraud.
You contact the chat to your right at the bottom of the screen to have it logically as is the case for all worthy applications, but no one is on the horizon for hours. A waste of time.
They charged me $19.99, I request a cancellation and I withdraw from the purchase. I didn't even use any service or your so called customer service. Just a huge waste of time.

Not good at all, took hours to translate and the translations barely show up on my store. I now use another translation app and everything went 10 times quicker. Don't waste your money on this

The RIDICULOUS translation quality of this app ruined our entire website and credibility and really damaged our brand. We are considering further legal steps against these amateurs!

It translated our URL slugs even though we don't want to, there's no option to deselect URL slugs, which caused a big mess and a lot of broken links that we needed to search for and fix manually.
Their support is an absolute disappointment, we are trying to reach them for a week and all we get is a bot saying "will connect you to an agent"but that agent never appears.

I have no effect with real -time translation function. And I canceled the subscription after paying $ 15.99, and the previous subscription function was gone. This is a scam!!!!

totally trash, useless and ruin another apps

Unfortunately the translate feature is awful, totally destroyed my precise translation made by Translate & Adapt app.

Thank you for losing hours of my time.

Good App

Update after 3 years:
I am so done with this app. Especially the "Manual Translation Part"
Prepare for "something wrong while saving the translation, please try again later"-errors all the time. I have no interest anymore in working with the app's support team, because next time I need to work with the app it's either the same error again or something new. Like always.

Also this app is very poorly translated. Which is especially sad because it's a translation app.

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It's a wonderful app, that you can use for free if you are using the manual translation. I've used it to translate ten of thousands of words and it works mostly without problems. If something doesn't work, support is there to help you!

However, they released a big update in January 2023 which caused some parts of the app to not work correctly or at all for almost four weeks. It didn't affect translations that were already saved in shopify, but it prevented us from adding new translation in several cases.
After the update works correctly, I see that it includes really helpful functionalities, but I really wish they will be more careful in the future when implementing new stuff.