評論 (2,656)

整體評分
4.8
各級評分數量
  • 89% 的評分為 5 顆星
  • 8% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 2% 的評分為 1 顆星
2024年5月9日

The RIDICULOUS translation quality of this app ruined our entire website and credibility and really damaged our brand. We are considering further legal steps against these amateurs!

YouGuide
英國
使用應用程式 大約1個月
2024年5月22日

At first glance everything suggests that you have found the application of your dreams, there are positive evaluations, the offer and the promises in the offer.
But once installed and chosen your plan, you fall from very high.
Non-existent customer service.
They promise you unlimited translations, automation, etc. but then it plunges you into their settings, the basic translation and the advanced one and suddenly you don't know who, what, or how much. Manipulation, it smacks of fraud.
You contact the chat to your right at the bottom of the screen to have it logically as is the case for all worthy applications, but no one is on the horizon for hours. A waste of time.
They charged me $19.99, I request a cancellation and I withdraw from the purchase. I didn't even use any service or your so called customer service. Just a huge waste of time.

MAGBELLA
西班牙
使用應用程式 大約3小時
Hextom 已回覆 2024年6月10日

Hello MAGBELLA,

Thank you for your feedback on our app. We apologize for any confusion you may have experienced. We have reached out to you about the issue and appreciate your confirmation that the confusion has been cleared.

We have followed up a couple of times since then to check for any additional issues but have not received a response. Could you please check your inbox or spam folder at your convenience and get back to us? Looking forward to hearing from you.

2024年8月14日

Free plan limited to 5k translations. Useless, way better to use the Shopify Built app that is 100% free...

Ozayti IT (Staging)
法國
使用應用程式 17分鐘
Hextom 已回覆 2024年8月27日

Thank you for your feedback. We’re sorry to hear you feel this way. We’ve tried reaching out but haven’t received a response—please check your spam folder when you get the time, and we are looking forward to your replies.

To clarify, our app offers unlimited Basic Translations, allowing you to translate up to five languages for free. The 5,000-word limit applies only to the Advanced AI Translation tool. In addition, We offer free trial for all the paid plans, so you can also use our free trial to get additional word credits for free.

We hope this clears things up, and we’re here to assist further if needed!

2024年4月7日

totally trash, useless and ruin another apps

Miss Suki Wedding
香港特別行政區
使用應用程式 25分鐘
2024年4月19日

Good App

Trendy Threads
瑞典
使用應用程式 大約13小時
Hextom 已回覆 2024年4月29日

Hello Trendy Threads,

Thank you for your feedback on our app. We apologize for any difficulties you may have experienced.

We recently reached out to learn more about the feedback you provided and to offer assistance, but we haven't received a response from you.

Could you please take a moment to check your inbox or spam folder? We look forward to hearing from you.

Thanks
Hextom

2020年11月17日

Not a bad app, but the support is not-existent. I wrote an email one week ago, and I am still waiting. I am removing my subscription

Napoli Caffé
瑞士
使用應用程式 4年多
編輯時間:2023年3月14日

TRANSLATION ERROR IN THE BANNER ALL THE TIME! A TRANSLATION FROM LAST MONTH ABOUT AN ALREADY PAST PROMOTION SUDDENLY APPEARS IN THE TOP BANNER
Of all the opinions that I have been able to provide about applications, this is going to be the first about the poor Customer Service...

I explain to him that I have some "hreflang" and canonical errors that I can't solve, I show him a screenshot ... and the person from Hextom just tells me, I literally quote her message:

"I believe this should be removed. The canonical is not needed if you have reflang"

And it is over! nor how I do it, nor that they are going to do it ... the minimum effort and the worst thing is that she says "I believe is ..."
sorry? tell me something that you are sure of! that for that you are the technical support of the application!

That only prolongs the messages because I will have to respond: "and how do I delete it?" Can you confirm with someone on your team that this is really what needs to be removed and how?

We have already done many manual translations and wanted to know if it worked well before to update the payment plan, but the truth ... I do not know what to do.

KOOMPLIMENTS
瑞士
使用應用程式 接近3年
編輯時間:2024年5月10日

Update after 3 years:
I am so done with this app. Especially the "Manual Translation Part"
Prepare for "something wrong while saving the translation, please try again later"-errors all the time. I have no interest anymore in working with the app's support team, because next time I need to work with the app it's either the same error again or something new. Like always.

Also this app is very poorly translated. Which is especially sad because it's a translation app.

#####

It's a wonderful app, that you can use for free if you are using the manual translation. I've used it to translate ten of thousands of words and it works mostly without problems. If something doesn't work, support is there to help you!

However, they released a big update in January 2023 which caused some parts of the app to not work correctly or at all for almost four weeks. It didn't affect translations that were already saved in shopify, but it prevented us from adding new translation in several cases.
After the update works correctly, I see that it includes really helpful functionalities, but I really wish they will be more careful in the future when implementing new stuff.

Tinkering Paws
德國
使用應用程式 接近3年
2024年2月27日

Stay far away from this app!

The translations they offer are terrible and trying to communicate with their customer support team is like talking to a wall.

They simply do not care in the slightest about your problems with the app as long as you pay them money. I have used this app for almost three years and therefore I have a lot of experience with their customer support.

Seriously save yourself the headache and the money and do not give these developers a single cent, for they do not deserve it.

Weriion
瑞典
使用應用程式 2年多
Hextom 已回覆 2024年5月5日

Hi,

We sincerely apologize for any inconvenience you've experienced.

We've addressed and resolved some difficulties you've contacted us about. We've also sent several emails to you to gather more details, but we haven't received any replies yet.

Could you please check your inbox or spam folder when you have a moment, and reply to us? We're here to help further.

Thank you,
Hextom

2022年8月11日

I used too love this app but after updating app doesnt work well anymore. Impossible to edit and set things as I want to.

Omiyage From JAPAN
日本
使用應用程式 接近2年