評價 (2,546)

整體評分
4.8
各級評分數量
  • 89% 的評分為 5 顆星
  • 8% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 2% 的評分為 1 顆星
2024年11月25日

I had so many issues with this app
the app has so many bugs

Translation didnt work ai translation works one day and not the other day

Currency same issue

i do not recommend this app
We had the pro package
waste of time and money

MADPOSTER
瑞典
使用應用程式 9個月
2024年8月17日

We’ve been long-time users of several Hextom apps and have always appreciated the quality and reliability they bring to our business. Unfortunately, our experience with the Hextom: Translate and Currency app has been quite disappointing. On our larger site, the app has consistently failed to function as expected, and despite months of back-and-forth with the support and development teams, the issues remain unresolved.

Given the high standard we’ve come to expect from Hextom, it was surprising and frustrating to encounter such challenges with this particular app. We hope that the team can address these problems soon, as we would love to see this app live up to the standards of the other Hextom products we rely on.

ULTRABASIC
法國
使用應用程式 6個月
Hextom 已回覆 2024年9月16日

Thank you for sharing your feedback, and we're truly sorry for any inconvenience this may have caused. The issue might be related to your store's market-based regional pricing settings. You can check this under Settings >> Markets >> US Market >> Product and Pricing. Because of these settings, the price displayed on your store may differ from what is shown in your Shopify admin >> Product page.

We've reached out a few times to clarify this and offer further assistance, but we haven't heard back yet. When you have a moment, could you please check your inbox or spam folder and reply to us? We'd love the opportunity to help resolve any remaining issues for you.

2024年8月27日

I have been a seller for three years, and this is my first time writing a review, as well as my first time giving a negative one. I strongly suspect that this plugin's AI translation is overcharging. Today, I clearly had a quota of over 10,000 words remaining, but suddenly, I was informed that I exceeded the limit by several tens of thousands of words. The customer service representative claimed that it was the total usage from August 1st to August 24th. So, do you not have real-time tracking? Why did the word count suddenly increase by so much? Moreover, what is the point of your so-called limit? It doesn’t seem to impose any restrictions, so why did I exceed the limit by such a large amount? If I want to continue using your AI translation, I now have to pay extra to cover this so-called "instant overage." Isn't this forcing us to spend more? This is a very serious bug.

COTA
香港特別行政區
使用應用程式 大約2個月
Hextom 已回覆 2024年9月16日

Thank you for your feedback, and we’re truly sorry for any inconvenience this has caused. We’ve reached out a few times to clarify the issue, but we haven’t heard back yet. When you have a moment, could you please check your inbox or spam folder and reply to us? We’d really appreciate the chance to help resolve any concerns.

編輯時間:2024年9月23日

No one is there to answer your query and help. I changed all the 200 + currencies with mannual exchange rate one by one manullay and they reset it to default from their end. On asking why, there is no such reply from their end. Total waste of time.

I am again adding my reveiw as of today 23/09/2024...still no one is replying and trying to help us out from HEXTOM

Who Wore Whhat
印度
使用應用程式 大約1個月
2024年10月7日

I test your app and all my store was compromised because of your app. My previous languages was deleted after I did that from the app.
Don t recommend. Also email support is very slow.

Cumpar Sigur
羅馬尼亞
使用應用程式 8天
2024年10月17日

I was disappointed with the support I received. They didn’t assist me in installing the selector on the mobile version of the menu, and they didn’t even send a collaborator request to help with the widget installation. Unfortunately, I think it's time to explore other app options.

LARIETTE
羅馬尼亞
使用應用程式 4天
2024年7月30日

I am sorry to give only 1 star, but I really had bad experience with is App and also from the support team. The App translated our brand name to NOT or NON into different language, when I contacted the support team, they sent me the same mistake from screen cut of Google translater, BUT when I check with Google translater, there is no any mistake. Of course, I aked further, unfortunately I got always auto reples as below:
Your request (94xxx) has been updated. To add additional comments, reply to this email.
I have to unload this APP!

ESENG-DE
德國
使用應用程式 大約24小時
Hextom 已回覆 2024年8月30日

Hello,

We apologize for the inconvenience. The incorrect translation was due to the "Basic Translation" feature used in your store. This issue won’t occur with our "Advanced Translation" feature. You are more than welcome to try our app and the "Advanced Translation" features, powered by OpenAI ChatGPT-4, which offers much better translation quality.

We've sent a few emails but haven't received a response. Could you please check your inbox and spam folder when you have a moment?

We look forward to assisting you further.

2024年8月14日

Free plan limited to 5k translations. Useless, way better to use the Shopify Built app that is 100% free...

Ozayti IT (Staging)
法國
使用應用程式 17分鐘
Hextom 已回覆 2024年8月27日

Thank you for your feedback. We’re sorry to hear you feel this way. We’ve tried reaching out but haven’t received a response—please check your spam folder when you get the time, and we are looking forward to your replies.

To clarify, our app offers unlimited Basic Translations, allowing you to translate up to five languages for free. The 5,000-word limit applies only to the Advanced AI Translation tool. In addition, We offer free trial for all the paid plans, so you can also use our free trial to get additional word credits for free.

We hope this clears things up, and we’re here to assist further if needed!

2024年7月3日

Very bad. Customer service often doesn't respond. And it crashes easily

goelia1995dev
澳洲
使用應用程式 2個月
2024年2月27日

Stay far away from this app!

The translations they offer are terrible and trying to communicate with their customer support team is like talking to a wall.

They simply do not care in the slightest about your problems with the app as long as you pay them money. I have used this app for almost three years and therefore I have a lot of experience with their customer support.

Seriously save yourself the headache and the money and do not give these developers a single cent, for they do not deserve it.

Weriion
瑞典
使用應用程式 2年多
Hextom 已回覆 2024年5月5日

Hi,

We sincerely apologize for any inconvenience you've experienced.

We've addressed and resolved some difficulties you've contacted us about. We've also sent several emails to you to gather more details, but we haven't received any replies yet.

Could you please check your inbox or spam folder when you have a moment, and reply to us? We're here to help further.

Thank you,
Hextom