Hextom: Translate & Currency , 1,884 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its accurate translations and reliable currency conversions, praising its user-friendly design and intuitive interface. They find the SEO/Bulk Product Edit features beneficial for efficiency and appreciate the offline functionality for international transactions. The support team is commended for their swift and effective problem-solving. Merchants report increased engagement and sales from non-English speaking regions, and the voice recognition feature is noted for its precision. The app is appreciated for simplifying localization, translating product descriptions and reviews, and making stores more accessible to a diverse audience. Merchants also value the easy setup process and the ability to add extra languages.
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useless app for a medium-sized store, it barely translated 10% and asked for paying for extra fees
Abbiamo avuto esperienze con diverse App, e se tenete veramente al vostro business, questa è la prima a dover evitare. Piena di Bug che si intrecciano fra loro. In tutto questo l'assistenza non è mai online e ti risponde dopo giorni. Quindi per poter risolvere le problematiche i tempi diventano pressochè insostenibili. Non si giustificano e ti lasciano da solo a cercare di risolvere il tutto autonomamente senza nessun tipo di considerazione e occhi di riguardo nei confronti del cliente che paga l'abbonamento.
It's terrible to use, there is no online customer service, many functions are not very smart, and I can't find the answer, and I can't solve it well after paying.
Hi,
We do offer online support for our app TMS, including email support and many online guides and videos. We are always happy to help new users set up our app, and any questions you might have! Our records indicate that you sent us an email that we did reply to, but we never heard back from you afterwards. Can you check your email again in case it was sent to your spam folder by accident? Or maybe send us another message so that we can get your problems sorted out for you?
Thanks!
Henry
This is the worst experience ever! Mandatory rating to use the free version! And the translation of the free version doesn't work at all
Sadly, giving a one-star rating. 1) There is no live support. Super frustrating having an issue and having to wait for an email response without knowing how long it might take. 2) Search functionality is very limited. You can only see "translated," "non-translated," or "all" content. Need to filter a particular metafield called myfields.example? Bad luck. You'll need to go through one of the categories mentioned before. And they don't even show the metafield name. 3) The app presents bugs, such as product images not showing. 4) It does not show all values. For example, when checking a product, I'm missing quite a few metafields the product has. They simply are not on the list. All in all, I'm a big fan of Hextom bulk product edit, but this app does not make the cut. I will be asking a refund and finding a better solution.
Was bringen einem 50 Sprachen die man Übersetzen kann wenn man nur so wenig Wörter zur Verfügung hat in unserem und wahrscheinlich in den meisten Shops würde das nicht mal für eine Sprache ausreichen aber höchstens zwei. Hauptsache man kauft für 10 Dollar nochmal 10.000 Wörter. Da würde die Übersetzung der z.b. 50 Sprachen gefühlt mehr kosten als der BIP von Deutschland. Das sollte definitiv überarbeitet werden. 99% der Konkurrenz bieten eine bestimmte Anzahl an Sprachen und die darf man dann auch ohne Beschränkung von Wörtern oder Buchstaben übersetzen. Es gibt ebenfalls Bild Übersetzung und Co. und kostet weniger.
Definitiv nicht Empfehlenswert. In meinen Augen grenzt das an Betrug. Werben mit bis zu 50 Sprachen aber unmöglich mit dem Paket 50 Sprachen zu Übersetzen ohne sehr viel Geld auszugeben. Auch ein Stern ist zu viel.
TRANSLATION ERROR IN THE BANNER ALL THE TIME! A TRANSLATION FROM LAST MONTH ABOUT AN ALREADY PAST PROMOTION SUDDENLY APPEARS IN THE TOP BANNER
Of all the opinions that I have been able to provide about applications, this is going to be the first about the poor Customer Service...
I explain to him that I have some "hreflang" and canonical errors that I can't solve, I show him a screenshot ... and the person from Hextom just tells me, I literally quote her message:
"I believe this should be removed. The canonical is not needed if you have reflang"
And it is over! nor how I do it, nor that they are going to do it ... the minimum effort and the worst thing is that she says "I believe is ..."
sorry? tell me something that you are sure of! that for that you are the technical support of the application!
That only prolongs the messages because I will have to respond: "and how do I delete it?" Can you confirm with someone on your team that this is really what needs to be removed and how?
We have already done many manual translations and wanted to know if it worked well before to update the payment plan, but the truth ... I do not know what to do.
I used too love this app but after updating app doesnt work well anymore. Impossible to edit and set things as I want to.
Tired of this app and their extremely slow support, if i had the time to translate my store with another app i would do it in a blink. I have to fix everything myself with this app, however their HTML editor is total garbage, can't even paste the HTML code by one of my products into it, formatting is off, filled with errors and bugs, there's a lot of guess work too, as to which products you are translating good luck, this app surely cost me a lot of time and headache :)
You will spend a lot time to fix Bugs and wrong Translations and then again lol
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