Hextom: Translate & Currency

TRANSLATION ERROR IN THE BANNER ALL THE TIME! A TRANSLATION FROM LAST MONTH ABOUT AN ALREADY PAST PROMOTION SUDDENLY APPEARS IN THE TOP BANNER
Of all the opinions that I have been able to provide about applications, this is going to be the first about the poor Customer Service...

I explain to him that I have some "hreflang" and canonical errors that I can't solve, I show him a screenshot ... and the person from Hextom just tells me, I literally quote her message:

"I believe this should be removed. The canonical is not needed if you have reflang"

And it is over! nor how I do it, nor that they are going to do it ... the minimum effort and the worst thing is that she says "I believe is ..."
sorry? tell me something that you are sure of! that for that you are the technical support of the application!

That only prolongs the messages because I will have to respond: "and how do I delete it?" Can you confirm with someone on your team that this is really what needs to be removed and how?

We have already done many manual translations and wanted to know if it worked well before to update the payment plan, but the truth ... I do not know what to do.

Easy to use. On a very good path to become excellent. I'm still missing a better workflow for manual translations (for the languages I know well and want to tweak the wording). For example, easier way to deal with formatted text since not all texts get the rich text editor; more than 5 items on a single page; group by product instead of a random list; etc.

Until now, I will not use the application. How do I write a review about a product that I will not use?

It looks good, it is easy to use and the most important thing is the customer service. Man, they are fast when it comes down to solving an issue. If you need a translation app....use this one. Highly recommended.

Great App!! It works very well and the team helps you with everything... and you can have it for free!

The customer service team was friendly, helpful, and solved an issue I was having with the manual translation. I would recommend this app.

I used this app to translate my store. When I had a problem with the language of my new theme, they immediately took care of it and the communication was very fast and friendly!

traduce in modo intuitivo e molto semplice lo si puo usare per molte cose anche per tradurre i prodotti dropshipping

I am just starting to use this application and has worked well for me so far. I like the AI and Manual options. Translation from English to Spanish using the AI mode are good in general. I am satisfied with this application

Update after 3 years:
I am so done with this app. Especially the "Manual Translation Part"
Prepare for "something wrong while saving the translation, please try again later"-errors all the time. I have no interest anymore in working with the app's support team, because next time I need to work with the app it's either the same error again or something new. Like always.

Also this app is very poorly translated. Which is especially sad because it's a translation app.

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It's a wonderful app, that you can use for free if you are using the manual translation. I've used it to translate ten of thousands of words and it works mostly without problems. If something doesn't work, support is there to help you!

However, they released a big update in January 2023 which caused some parts of the app to not work correctly or at all for almost four weeks. It didn't affect translations that were already saved in shopify, but it prevented us from adding new translation in several cases.
After the update works correctly, I see that it includes really helpful functionalities, but I really wish they will be more careful in the future when implementing new stuff.