Hextom AI Translate & Currency

You buy credit and they will make them disappear and play dump for you to buy again , if you count what you pay for you will see the scam in this app

Pay for a plan and then not have the monthly limit until 1.5 month later , so you pay 1.5 -2 months worth of limits to get half what you pay for

Daily it will disconnect from the Website, keep sending to another URLs language, app plugin itself will stop working and shows error or not loading at all .. disaster that causing me to lose sales daily

In contact with Shopify to officially report the app , highly questionable

I’m from 8849tech.com, a best-selling brand of rugged, waterproof projector phones and tablets.I’ve tried many translation plugins—some were too expensive, while cheaper ones didn’t work well.This one is the most affordable I’ve found that actually works great, with no complicated setup and fast customer support.There was a small issue—the price displayed with a “-” sign—but their developer fixed it very quickly. I’ve been using it for about six months now, and it’s been excellent.

Highly recommended!

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I’ve been using Hextom’s multi-language translation app on Shopify for almost a year, and it has been a great experience. The app is powerful, easy to use, and comes with clear tutorials. Its automation features save a lot of time and effort. While there are occasionally needs that the current features don’t fully cover, the customer support team is always quick to respond. They not only help troubleshoot issues but also escalate them to their engineers for fast resolution when necessary. Overall, it’s a reliable tool that I plan to keep using.

I am using this app since 2022. Very happy with the support. They are honest if there is a bug and kept me updated on the developments of the issue I had.

The app is easy to use and the AI fucntion does what it needs to do. I used other apps in the past that often created a lot of bugs etc.

It works. Bulk work is done by AI really great - choose the tone of voice before your first translation (wasted some credits by chosing professional instead of casual). Translation is really good, you have to do some extra work to get the details right, but the visual editor is great and makes this work a bliss - if you build your shop right .... -

Customer support is super super fast, know what they are talking about and fixed each issue in a matter of seconds. Pricing is good for what you get, especially for the number of languages and to get started very fast.

Love it, recommend ist.

A specific feature we want is unavailable, but the support has been very responsive.

Unfortunately, our experience with Hextom has been very disappointing for the following reasons:

1. Support System: In 2025, every serious SaaS uses a proper helpdesk with ticket numbers, categories, and agent assignment/shift handover. Hextom still does not — issues get lost or repeated endlessly, and we only hear “on the roadmap.” This is something that can be set up in one day.

2. Selector Issues: We have explained the selector problem multiple times, but it is still not solved. The mobile and desktop selector must be responsive and properly integrated into the header. Instead, it sits in the menu, breaking layouts and causing major UX problems.

3. Translation & URLs: Autopilot/AI translation breaks URLs by automatically translating them. Even if we fix manually, the system overwrites again. There is no “exclude” checkbox to lock values, which is a very basic feature.

4. Translation Styles: We were told translation style implementation exists, but no clear documentation or options are provided. For e-commerce, we need to choose between styles like “direct,” “title,” or “detailed.”

5. Inconsistent Languages: On live sessions (via heatmaps & recordings), some parts remain in English while others show Spanish or other languages incorrectly. This happens even after translations are applied. We confirmed this from real IPs, not just /es URLs.

6. Redirection Logic: The system only checks browser language, not IP. As a result, a customer in France using Chrome in English is shown the wrong version, causing serious localization and conversion issues.

the attitude of their stuff is really nice&professional and the speed they help me to solve my question is also fast ！Thanks

I highly recommend this app! The functionality is fantastic, and it was incredibly easy to set up. What really stands out is their support team—they're fast, helpful, and went above and beyond to assist me. A truly 5-star experience!

Everything runs smoothly especially auto translation. Customer support also was really helpful and they replied really fast