The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
The app doesn't work suddenly, our customers see a 503 error page. We have 90 thousand redirects so we have to remove the app and reimport 69 thousand redirects from our backup. We lose around 20 thousand redirects because this app masks the target URL. We lose.
I used to give this app a full 5 stars, but now the app has gone down and we have over 50 large clients who went through the redirect links. These are our top affiliates and now all of their customers cannot get to our site (using their custom links). This impacts thousands of customers and is now costing us thousands just this week alone. We need this fixed immediately.
Very bad, I have waited for a long time and haven't synchronized the data, and I can't proceed to the next step.
BrightMinds Educational toys for kids, gifts, games & kids books
Seems to be dead. No response from support on a large file import error and now showing 503 error. AVOID
The app itself is pretty good, except it doesn't tell you that it caps out at 100,000 url redirects. But, I'm giving it 1 start because support is NONEXISTENT. I submitted 3-4 urgent requests but no response. The lack of support is insane.
Army & Outdoors
This app not importing csv files and support is non-existent, we have sent a number of emails with no response. Currently looking for an alternative.
Hi Army Outdoors. I apologize for the trouble you experienced with the Transportr App. We identified an issue with export and this should now be corrected. Please contact us again if you're still encountering any issues.
Seems like a dead app. Tried exporting CSV of redirects, never received it. Tried multiple times. Do yourself a BIG favour and manage 301 redirects via Shopify's navigation menu, you can upload/download a csv list to manage it that way. Use Google Search Console to see your hard and soft 404s and go from there. Do not waste $5/month, buy yourself a coffee instead.
Would be a good app if they maintained it and provided support. It's very, very slow - sometimes does not load at all. And if you have a problem with anything - support is non-existent. I've contacted them twice in the past two weeks and have received no response.
The Tartan Blanket Co.
Have not been able to log in for over a week and have received zero support in spite of reaching out. Not sure anyone is running anymore. Unfortunate since it such a handy app when working properly.
We've been using Transportr for the last few years. Google webmaster tools recently flagged 150+ URLs as 404 (page not found) despite of having 301 redirects loaded for these URL's in the Transportr application.
We need help in resolving this issue and have reached out for help 4 times: 2 times to the support inbox on the Transportr page and 2 times by email at firstname.lastname@example.org and have not received a response. We didn't receive out of office notices for the emails, so it appears that the application is no longer being supported.
Bummed because it looks like we need to switch providers.