Overall rating Based on 143 reviews
We've been using Transportr for the last few years. Google webmaster tools recently flagged 150+ URLs as 404 (page not found) despite of having 301 redirects loaded for these URL's in the Transportr application.
We need help in resolving this issue and have reached out for help 4 times: 2 times to the support inbox on the Transportr page and 2 times by email at firstname.lastname@example.org and have not received a response. We didn't receive out of office notices for the emails, so it appears that the application is no longer being supported.
Bummed because it looks like we need to switch providers.
There are many great Shopify apps. This is not one of them. The app is very buggy, and the developer does not reply to support requests. Multiple messages have gone unanswered.
Everything seems to be fine when you're using this app (but on Google Search Console 404 errors are not marked as well redirected).
And when you stop using this app, ALL redirections dissapear. This app does all redirections by its own server so they are two redirections in fact:
old-url > app-url > new-url
It's unbelivable! All my work and money are thrown away. I uninstalled this app when I sow that every 404 error is redirected (I migrated from another platform so I need this kind of app). But as I said, all my 404 errors are back and on my Google Search Console I have now over 8000 (!!!) 404 errors....
I DO NOT recommand this app.
I installed the app for the 3 day free trial. I couldn't tell if it wasn't working or if I needed to do something else. It did identify some pages as 404 errors. Some were actual errors and some weren't 404 errors.
In any case, it didn't seem to be doing any redirecting.
I tried contacting the app developer, but received no response after several days.
This app comes with 0 instructions, 0 help and 0 response from the developer. So am deleting the free trial and will try and find a 404from a different developer that actually has an interest in their customers.
Elements For Life
Updating my review as there seems to be no support from this app. I messaged them via Shopify and no response. Seems I'm not the only person to find this problem.
The app doesn't appear to do anything. I can't view the redirects I've setup. Most of the pages in the app display 'timeout' errors. None of the 404s are logged.
Only giving one star because there isn't an option for 0 stars. The app is broken and doesn't load your dashboard or list of 404 errors. Customer service (John) ignores your messages and does not reply to your concerns about the broken app. I'm working with Shopify to recover my lost money. I've now tried every 404 redirect app in the store and I can confidently say the grass is greener on the other side. Doesn't waste your time and money on this app; you're just going to end up finding a replacement anyway
WARNING! DO NOT USE!
Their site only need to have problems for a couple of hours and you'll be sales and paid traffic!
Very confused by this app. I have never left less than a 5 star review on any app I have downloaded for my store, but this one really disappointed me. I could not get it to work at all. The app does not automatically download all your problem 404 links, instead only the ones that the customer tried to access recently (since you download the app). I tried importing them all from google since I have a ton I need to fix, and that did not work either. I tried contacting support during the 3 day trial twice and never got any help. I am sure we got charged for the monthly fee, but still deleted the app. I am sure it makes things easier IF you can get it to work OR get some support. I understand that they are a small business but if you are going to sell B2B, you better prepare to offer support for your app to work for the many shopify store owners.
Bad experience. Support is non-existent. Emailed customer service for support...radio silence. Importing redirects does not work, it freezes up indefinitely. 15 hours to upload 400 url's and it finished with 0 imports.