TS ‑ AI Translate Language

Hi Petifyfamily Store Admin,

We are truly sorry to hear that the Italian translations did not meet your expectations, especially from the perspective of a native Italian speaker.

We would like to kindly clarify that the automatic translation currently uses the Google Translate API by default. While this solution works well for many stores and languages, machine translation may sometimes generate wording that feels unnatural or inaccurate in certain languages, particularly for localized expressions and context-sensitive content such as Italian.

That said, translation quality is something we take very seriously, and our team has continuously improved the app to provide more advanced and flexible translation options for merchants who require higher-quality localization.

For better and more natural translations, the app also supports OpenAI GPT-powered translation, which usually delivers significantly more fluent, context-aware, and human-like results compared to standard machine translation. This option is especially helpful for European languages where tone, wording, and phrasing are very important for native readers.

In addition, the app includes a Glossary feature that allows you to customize preferred wording, brand terminology, and specific phrases. This helps ensure translations remain more consistent, professional, and aligned with your brand voice across the store.

We genuinely regret that your initial experience left a negative impression of the app. However, we truly believe the translation quality can be greatly improved with the proper configuration and translation method.

Best regards,
Transtore Support Team

Hi Productkeys-uk store admin,

We’re truly sorry that the app and our explanations caused such a confusing experience.

The popups can be disabled in the app settings, while localized URLs such as /de-de/ are managed through Shopify Markets and can be configured for your store. The “Views” section in Transtore is simply a traffic overview showing the estimated pageviews for each translated page. It does not determine whether a page is static or affect how its translation is stored. We understand that our wording did not make this clear and will work to improve it.

We also appreciate your feedback about pricing transparency and DeepL, and have shared both points with our product team.

We would be grateful if you could reinstall Transtore and give us an opportunity to review your store personally. Our support team would be happy to help configure the app properly and clarify any questions along the way.

Best regards,
Chloe
Transtore Support Team

Hi Tinta Canvas Store Admin,

This is Chloe from the Transtore Team. I hope you are doing well.

First and foremost, I would like to sincerely apologize for the confusion and frustration you experienced regarding our app’s pricing. We truly value your feedback and appreciate you taking the time to share your concerns with us.

I would like to kindly clarify that Transtore currently offers both Free and Premium plans. Eligibility for the Free plan is determined automatically based on factors such as store category, business scale, and store activity. After reviewing your account, our system has currently categorized your store under the “Growing” plan category, which means the Free plan is unfortunately not available for your store at this time.

This help us maintain the app’s performance, continuously improve features, and provide stable support and infrastructure for growing businesses.

To support merchants in exploring the app before committing to a standard subscription, we currently provide a special introductory offer of only $1 for the first month. This allows store owners to fully test and evaluate the app’s features, compatibility, and overall value with minimal initial cost.

We understand that the pricing details may not have been communicated clearly enough, and we sincerely apologize for any confusion caused. Your feedback is truly valuable to us, and we will continue improving the clarity of our pricing communication moving forward.

We hope this explanation helps clarify the situation. If anything remains unclear or if you’d like help checking your store’s eligibility, please feel free to let me know, we are happy to assist.

Best regards,
Chloe
Transtore Team

Hi Puainta store admin,

We sincerely apologize for the experience you had and completely understand your frustration.

We’d like to clarify that Transtore does offer a free plan with certain limitations, allowing merchants to use the app without being charged for the available features within that plan.

Our intention was never to mislead merchants, and we’re sorry if our pricing or testing experience gave that impression. We truly appreciate your feedback, as it helps us improve both the app experience and the clarity of our pricing communication.

We hope you might consider giving us another chance in the future as we continue improving Transtore and providing better support for our merchants.

Best regards,
Chloe
Transtore Team