Transtore ‑ Traduction linguis

2/19/26: We were a 5+ year merchant using this app and were previously grandfathered into lifetime access. After reinstalling, that access was removed without warning or transition plan.

When we left a negative review reflecting this experience, support stated that lifetime access would be reviewed again once the review was updated or removed. We were also informed that access may be restricted when negative feedback is received.

Conditioning feature restoration on modifying a review raises serious concerns regarding Shopify’s review integrity policies, which prohibit incentivized or conditional review manipulation.

Feature access and public feedback should be handled independently. Tying account privileges to review changes undermines trust in the Shopify App Store ecosystem.

We believe merchants should be aware of this before installing.

2/16/26: So sad, used to be an excellent app but now does absolutely nothing after a re install. Time to find another

This app is incredibly useful for our site, allowing our customers worldwide to shop in the currency and language that suits them best. The team at Transtore are always happy to help, and go above and beyond when there is a conflict with another app to resolve the issue in a positive way.

The support was helpful and professional,

but the response time was quite long because everything is handled by email. In e-commerce, we really need live chat support—especially on Shopify—to resolve issues faster. Adding real-time chat would greatly improve the experience.

Goddag easy to use and really nice Design and one of the only app there was so easy to instegrate with Atlas design. I had some problems and reached out to support and they held me right away. So if you want a good translation Switcher plus currency This is the right app to choose

I've been using it for almost two years, and it has been very stable and efficient. The customer service is also excellent, with very quick responses. I highly recommend it.

VERY GOOD EXPERIENCE, I had a problem to solve and asked for help it was very quick to resolve the problem. I recommand!

Great app – exactly what I needed for automatic language and currency switching. Everything works smoothly and looks professional on my store.

The support is amazing – Chloee helped me set everything up and made sure everything was working perfectly. Super fast and very helpful!

Highly recommended

Support was very fast and helpful! Translation with Transtore is working very easy and setup was no problem at all!

Absolutely unacceptable. This app wiped out ALL my manual translations.

I am beyond angry. This app completely destroyed days of professional, manually written translations without any warning or consent. After granting translation permissions, it automatically overwrote every single manual translation I had carefully created in Shopify Translate & Adapt.

This happened right after I contacted support because core languages (Dutch and German, my MAIN website languages) were missing from the language picker. Once they “fixed” that, the app decided to retranslate everything from scratch, ignoring all existing manual content.

The result is catastrophic:
• Incorrect translations
• Unnatural language
• Brand-damaging terminology
• Product and ingredient names that no native speaker would ever use

This is not a small bug. This is a fundamental, dangerous flaw. Any translation app should respect and protect manual translations by default. Overwriting them automatically is reckless and shows zero understanding of how real businesses operate.

If you value your brand, your SEO, or your time: DO NOT install this app without a full backup. One action can erase days of work instantly.

Completely unacceptable!!!!!

This translation app is very user-friendly. The customer service responds promptly and is very patient when handling issues. I am extremely satisfied and highly recommend it.