Transtore ‑ Traduction linguis
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2/19/26: We were a 5+ year merchant using this app and were previously grandfathered into lifetime access. After reinstalling, that access was removed without warning or transition plan.
When we left a negative review reflecting this experience, support stated that lifetime access would be reviewed again once the review was updated or removed. We were also informed that access may be restricted when negative feedback is received.
Conditioning feature restoration on modifying a review raises serious concerns regarding Shopify’s review integrity policies, which prohibit incentivized or conditional review manipulation.
Feature access and public feedback should be handled independently. Tying account privileges to review changes undermines trust in the Shopify App Store ecosystem.
We believe merchants should be aware of this before installing.
2/16/26: So sad, used to be an excellent app but now does absolutely nothing after a re install. Time to find another
We’re sorry for any confusion this situation may have caused, and we truly appreciate that you’ve used our app for the past 1 year.
First of all, we would like to clarify that we have never officially communicated or guaranteed any “grandfathered lifetime access.”
Since introducing our new pricing model, the Free plan includes feature limits. These limits are clearly stated on our App Store listing for new installs, and existing merchants received email communication prior to the pricing update going live.
Feature access is not conditioned on modifying or removing a review. If any previous message was interpreted that way, we apologize for the wording - that was not our intention.
If you prefer not to upgrade, you’re welcome to continue using the Free plan within its limits or explore another free alternative that better fits your needs.
Thank you again for your feedback.
Absolutely unacceptable. This app wiped out ALL my manual translations.
I am beyond angry. This app completely destroyed days of professional, manually written translations without any warning or consent. After granting translation permissions, it automatically overwrote every single manual translation I had carefully created in Shopify Translate & Adapt.
This happened right after I contacted support because core languages (Dutch and German, my MAIN website languages) were missing from the language picker. Once they “fixed” that, the app decided to retranslate everything from scratch, ignoring all existing manual content.
The result is catastrophic:
• Incorrect translations
• Unnatural language
• Brand-damaging terminology
• Product and ingredient names that no native speaker would ever use
This is not a small bug. This is a fundamental, dangerous flaw. Any translation app should respect and protect manual translations by default. Overwriting them automatically is reckless and shows zero understanding of how real businesses operate.
If you value your brand, your SEO, or your time: DO NOT install this app without a full backup. One action can erase days of work instantly.
Completely unacceptable!!!!!
App annoncée comme gratuite alors que ce n'est pas le cas. Il faut payer (meme une somme minime), pour avoir plus d'une langue. C'est assez mensonger de le présenter comme gratuit.
Dear Secrets de Bikers admin,
Thank you for your feedback.
We would like to clarify that our pricing structure is presented clearly and transparently on our Shopify app listing. We offer two distinct plans: a Free plan and a Premium plan.
The Free plan is genuinely free of charge and allows merchants to use the application with one target language, along with the features explicitly listed. For merchants who require multiple languages and advanced functionality, we offer an optional Premium plan. The Premium plan includes a $1 introductory first month, after which standard pricing applies. All pricing details and feature differences are disclosed prior to installation.
Our app is not advertised as providing multiple languages free of charge, and we make a clear distinction between what is included in the Free plan and what is available under the Premium plan. Transparency is extremely important to us, and we do not engage in misleading pricing practices.
We remain at your disposal should you wish to discuss your needs further.
Sincerely,
Chloe
Transtore Support Team
The app is presented as free when it's not. Please don't get me wrong: I totally get why such apps would require a subscription, what I dislike is that you discover that you need to pay after having installed it. The 1 star is about this practice of presenting as free something that is not
The free plan includes 1 target language, which you would get for free with Shopify translate and adapt. It still has the advantage to include currencies I guess.
But if you need anything more, then it will be 15 dollars/months.
Hi Baguette Magick store admin,
We sincerely apologize for any inconvenience this situation may have caused.
We would like to clarify that our pricing is clearly displayed on the Shopify App Store, where both a Free plan and a Premium plan are available, allowing merchants to select the option that best suits their needs.
Our commitment has always been to maintain transparent and competitive pricing. The Premium plan provides full access to translation, multi-currency, geolocation, and switcher management and customization within a single plan. It is also the best choice for merchants who wish to add and manage multiple languages, ensuring a scalable and seamless multilingual experience without splitting essential features across multiple tiers.
Additionally, we offer a 7-day free trial so you can fully evaluate all Premium features before making a decision. During this time, we are happy to provide hands-on support to ensure the app functions exactly as expected for your store.
If you are open to it, we would welcome the opportunity to assist you further and ensure Transtore is the right solution for your business.
We look forward to your response.
Best regards,
Chloe
Transtore Support Team
It's a really crappy app. The reviews must have been obtained through technological means. It can't translate anything, and there's no support. It wasted my whole day.
Hi there,
I sincerely apologize for any inconvenience you may have experienced.
Since you haven't reached out to our support team yet, could you kindly share more details about your current situation? Our app can translate everything automatically using AI without any issues, so we look forward to hearing more from you.
Sincerely,
Alex
im here to change my review after 6 months of use..
im a website designer and i was using this app for 3 websites that i had made for my customers..The app developers did eror for the old customers to reinstall app and get block from publishing more than 1 languadge because this app was free and now they want us to charge for plan.. i lost also 1 day of work because of them..
Hi there,
I sincerely apologize for any inconvenience you may have experienced.
Since you haven't reached out to our support team yet, could you kindly share more information about your current situation? We would greatly appreciate any error messages or screenshots that can help us better understand and address the issue.
Sincerely,
Transtore Team
IF POSSIBLE TO LEAVE THEM -1000000 STAR I WOULDNT MIND
A COMPLETE MESSED UP TEAM AND PEOPLE
they asked to have access to my store to fix their app ,
they gave themselves the permission to delete my professional translation and keep my website with no translation, and then using their lousy app for a very extremely weird translation that has no meaning what so ever!!!!
THEY DELETED DATA FROM MY WEBSITE ,
I reported them to shopify , these people should not be trusted
after i faced them with what they have done ,they stopped answering me and they just ignored all my emails
I CAN NOT BELEIVE THAT APPS LIKE THESE ARE ALLOWED ON SHOPIFY !!
they should be completely banned from shopify !!!!
Hi there,
We sincerely apologize for the inconvenience caused and understand your frustration.
After thoroughly investigating the issue, here's what happened:
1. Our technical team, as per your request, worked to exclude certain elements like brand names and product vendors from being translated.
2. However, there was a misunderstanding while reviewing the video you provided. The team mistakenly believed you wanted to keep the entire menu untranslated by AI automatically.
3. In attempting to implement this, they removed existing content, which should have been confirmed with you beforehand.
We acknowledge this mistake, and we deeply regret the impact it had on your website. Rest assured, this has been a valuable lesson for our entire team. While this was unintentional, we understand the severity of the issue and are committed to doing better in the future.
Once again, we apologize and appreciate your understanding.
The customer service team has not been helpful at all. The emails went back and forth without resolving my issue, and their app has a bug that they still haven’t given me a clear answer about. I sent them an email on Friday, and after just one weekend, they directly closed my ticket.
Hi there,
We’re really sorry for the frustration here.
We did follow up with you by email on a separate thread - because multiple tickets were opened, the conversation may have been split, which can make it easy to miss.
Could you check your inbox for our latest message and reply there?
We’re ready to continue assisting and get the app bug resolved for you. Thank you for giving us the chance to make this right.
Regards,
Transtore Team
aucune rien ne fonctionne et j'ai pris le premium et télécharger chrome
impossible de charger les langues qui m'intéressent
Et aucune information simple
bref j'espère que ce sera pas facture tous les mois
merci
Good morning,
We're sorry to hear that you're having trouble with our app. We understand the importance of loading the languages you're interested in, and we want to solve this problem for you.
Have you tried contacting our support team for help? We are here to assist you and find a solution to your problems. When it comes to monthly billing, rest assured that we do not want you to pay for a service that does not meet your expectations. We are ready to examine your situation and take the necessary measures.
Please feel free to contact us through our customer support, and we will do our best to resolve these issues quickly.
Thank you for giving us the opportunity to help you.
NOT FREE
Hi ABEE store admin,
We sincerely apologize for any inconvenience this situation may have caused.
We would like to clarify that our pricing is clearly displayed on the Shopify App Store, where both a Free plan and a Premium plan are available, allowing merchants to select the option that best suits their needs.
Our commitment has always been to maintain transparent and competitive pricing. The Premium plan provides full access to translation, multi-currency, geolocation, and switcher management and customization within a single plan, ensuring better value without splitting essential features across multiple tiers.
Additionally, we offer a 7-day free trial so you can fully evaluate all Premium features before making a decision. During this time, we are happy to provide hands-on support to ensure the app functions exactly as expected for your store.
If you are open to it, we would welcome the opportunity to assist you further and ensure Transtore is the right solution for your business.
Best regards,
Chloe
Transtore Support Team
