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Oppfyller Shopifys høyeste kvalitetsstandarder for hastighet, brukervennlighet og forhandlerverdi
Omtaler (1 085)
Raffiner
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Etter vurdering
IF POSSIBLE TO LEAVE THEM -1000000 STAR I WOULDNT MIND
A COMPLETE MESSED UP TEAM AND PEOPLE
they asked to have access to my store to fix their app ,
they gave themselves the permission to delete my professional translation and keep my website with no translation, and then using their lousy app for a very extremely weird translation that has no meaning what so ever!!!!
THEY DELETED DATA FROM MY WEBSITE ,
I reported them to shopify , these people should not be trusted
after i faced them with what they have done ,they stopped answering me and they just ignored all my emails
I CAN NOT BELEIVE THAT APPS LIKE THESE ARE ALLOWED ON SHOPIFY !!
they should be completely banned from shopify !!!!
Hi there,
We sincerely apologize for the inconvenience caused and understand your frustration.
After thoroughly investigating the issue, here's what happened:
1. Our technical team, as per your request, worked to exclude certain elements like brand names and product vendors from being translated.
2. However, there was a misunderstanding while reviewing the video you provided. The team mistakenly believed you wanted to keep the entire menu untranslated by AI automatically.
3. In attempting to implement this, they removed existing content, which should have been confirmed with you beforehand.
We acknowledge this mistake, and we deeply regret the impact it had on your website. Rest assured, this has been a valuable lesson for our entire team. While this was unintentional, we understand the severity of the issue and are committed to doing better in the future.
Once again, we apologize and appreciate your understanding.
Why do I have to have my store automatically translated, which makes no sense because I have a professional translation? please fix the problem!
Hi there,
I sincerely apologize for any inconvenience you may have experienced.
Since you haven't reached out to our support team yet, could you kindly share more details about your current situation? Our app can handle manual translation without any issues, so we look forward to hearing more from you.
Sincerely,
Alex
Their app doesnt translate the current content which doesnt make sense. I have over 2000 products and cannot edit manually. This is their response when I contacted them, just to let you know before you download it.
"If you've manually edited translated content or used an outdated translation app, you'll need to update the target language content manually when the default content changes. Our app prioritizes existing content, so auto-translation won't override your edits.
Currently, our app doesn't offer a way to bulk-remove all content; you can only delete the entire target language, which will also delete all manually translated content."
Stay away.
Hi there,
Going global with internationalization is not an easy task and requires considerable time and effort. The Transtore app was developed to address this challenge using cutting-edge AI technology.
However, as we discussed earlier, our AI never replaces existing content created by users like you. It’s challenging to distinguish 'old data' from what you genuinely want to retain. Ultimately, the decision on your desired content rests with you, not the AI.
Sincerely,
Transtore Team
We need to first test it this functioning or not yet as i am unable to test it all steps not finished yet
just one language and currency for free users? it's clearly not enough and we need to have more than 2 languages and currencies to start a credible online store. Other apps do provide multiple free languages and currencies, so what exactly is your competitive argument for keeping your clients?
why do i have to rate u to get the funtions which i paid for? this is unfair ???????
So far its been ok besides the fact that you need to enable / convert each country one by one rather than one single button to do this or queue it all. Not really happy with the setup for this app wish it could be easier
Hi there,
We appreciate your feedback and we're sorry to hear that you found the setup challenging.
We'd like to assist you further here. We do offer a feature that allows you to enable and convert currencies in bulk. Simply select the currencies you want and click the corresponding button, and the process should be seamless.
Please feel free to reach out to our support team for more guidance.
not working not working not working the app not support Arabic and support team very very bad the app not support Arabic and support team very very bad
I have just downloaded the App but cant see USD as currency in markets other than India. Not sure what value it is adding over and above what shopify provides. If you dont have anything extra in the free plan then dont have the free plan. I would have upgraded to paid plan if I liked it but dont want to work with companies which hide the truth. Be transparent
aucune rien ne fonctionne et j'ai pris le premium et télécharger chrome
impossible de charger les langues qui m'intéressent
Et aucune information simple
bref j'espère que ce sera pas facture tous les mois
merci
Good morning,
We're sorry to hear that you're having trouble with our app. We understand the importance of loading the languages you're interested in, and we want to solve this problem for you.
Have you tried contacting our support team for help? We are here to assist you and find a solution to your problems. When it comes to monthly billing, rest assured that we do not want you to pay for a service that does not meet your expectations. We are ready to examine your situation and take the necessary measures.
Please feel free to contact us through our customer support, and we will do our best to resolve these issues quickly.
Thank you for giving us the opportunity to help you.