Transtore ‑ Taalvertaling

Hi there,

I sincerely apologize for any inconvenience you may have experienced.

Since you haven't reached out to our support team yet, could you kindly share more information about your current situation? We would greatly appreciate any error messages or screenshots that can help us better understand and address the issue.

Sincerely,
Transtore Team

Hi there,

I sincerely apologize for any inconvenience you may have experienced.

It seems there was a misunderstanding. We have sent multiple emails to your address, but we have not received any response from you yet.

Sincerely,
Transtore Team

Thank you for your feedback, and we're truly sorry to hear about your disappointment.

We want to reassure you that we greatly value our loyal and long-term users. While we’ve introduced paid plans, legacy users like yourself still enjoy several premium benefits for free under the new pricing structure. Over the past few years, we’ve provided continued access without charge, while consistently improving the app and releasing many valuable new features.

As we move forward, these paid plans will help us grow faster and deliver even better experiences for all users. We hope you'll continue the journey with us and enjoy what’s to come. That said, your feedback is heard and appreciated — it helps us improve.

Thank you for your support.
Transtore Team

Hi there,

Going global with internationalization is not an easy task and requires considerable time and effort. The Transtore app was developed to address this challenge using cutting-edge AI technology.

However, as we discussed earlier, our AI never replaces existing content created by users like you. It’s challenging to distinguish 'old data' from what you genuinely want to retain. Ultimately, the decision on your desired content rests with you, not the AI.

Sincerely,
Transtore Team

Hi ABEE store admin,

We sincerely apologize for any inconvenience this situation may have caused.

We would like to clarify that our pricing is clearly displayed on the Shopify App Store, where both a Free plan and a Premium plan are available, allowing merchants to select the option that best suits their needs.

Our commitment has always been to maintain transparent and competitive pricing. The Premium plan provides full access to translation, multi-currency, geolocation, and switcher management and customization within a single plan, ensuring better value without splitting essential features across multiple tiers.

Additionally, we offer a 7-day free trial so you can fully evaluate all Premium features before making a decision. During this time, we are happy to provide hands-on support to ensure the app functions exactly as expected for your store.

If you are open to it, we would welcome the opportunity to assist you further and ensure Transtore is the right solution for your business.

Best regards,
Chloe
Transtore Support Team

Hi PrintingNest Studio admin,

I sincerely apologize for any inconvenience you may have experienced.

I’d like to clarify an important point that may have caused some confusion. Our pricing is clearly stated on the Shopify App Store, where we offer both a Free plan and a Premium plan, allowing merchants to choose the option that best fits their needs.

Our goal has always been to keep our pricing transparent and competitive within the market. With the Premium plan, you receive full access to translation, multi-currency, geolocation, and switcher management and customization — all included in a single plan. This approach is intended to provide better value and avoid splitting key features across multiple tiers, which is still common among many apps.

We also offer a 7-day free trial, allowing you to fully explore all Premium features before making any commitment. During this period, I would be more than happy to personally assist you step by step to ensure everything works exactly as expected for your store.

If you’re open to it, we would truly appreciate the opportunity to support you further and ensure Transtore is the right fit for your needs.

Best regards,
Chloe
Transtore Support Team

Good morning,

We're sorry to hear that you're having trouble with our app. We understand the importance of loading the languages you're interested in, and we want to solve this problem for you.

Have you tried contacting our support team for help? We are here to assist you and find a solution to your problems. When it comes to monthly billing, rest assured that we do not want you to pay for a service that does not meet your expectations. We are ready to examine your situation and take the necessary measures.

Please feel free to contact us through our customer support, and we will do our best to resolve these issues quickly.

Thank you for giving us the opportunity to help you.

Hi there,

I sincerely apologize for any inconvenience you may have experienced.

Since you haven't reached out to our support team yet, could you kindly share more details about your current situation? Our app can handle manual translation without any issues, so we look forward to hearing more from you.

Sincerely,
Alex