Transtore ‑ Tradutor de Idioma

Hi Baguette Magick store admin,

We sincerely apologize for any inconvenience this situation may have caused.

We would like to clarify that our pricing is clearly displayed on the Shopify App Store, where both a Free plan and a Premium plan are available, allowing merchants to select the option that best suits their needs.

Our commitment has always been to maintain transparent and competitive pricing. The Premium plan provides full access to translation, multi-currency, geolocation, and switcher management and customization within a single plan. It is also the best choice for merchants who wish to add and manage multiple languages, ensuring a scalable and seamless multilingual experience without splitting essential features across multiple tiers.

Additionally, we offer a 7-day free trial so you can fully evaluate all Premium features before making a decision. During this time, we are happy to provide hands-on support to ensure the app functions exactly as expected for your store.

If you are open to it, we would welcome the opportunity to assist you further and ensure Transtore is the right solution for your business.

We look forward to your response.

Best regards,
Chloe
Transtore Support Team

Hi there,

Going global with internationalization is not an easy task and requires considerable time and effort. The Transtore app was developed to address this challenge using cutting-edge AI technology.

However, as we discussed earlier, our AI never replaces existing content created by users like you. It’s challenging to distinguish 'old data' from what you genuinely want to retain. Ultimately, the decision on your desired content rests with you, not the AI.

Sincerely,
Transtore Team

Dear JBjerseys.com store admin,

We’re very sorry to hear that you had a negative experience with our app.

Upon review, we noticed that we have not yet received any support ticket or message regarding the issue you experienced, so we were unfortunately unable to check and address the concern for you in time.

Could you please try reinstalling the app so our team can continue investigating and assisting you further? We would truly appreciate the opportunity to support you and help resolve the issue on your store.

Best regards,
Transtore Support Team

Hi there,

I sincerely apologize for any inconvenience you may have experienced.

It seems there was a misunderstanding. We have sent multiple emails to your address, but we have not received any response from you yet.

Sincerely,
Transtore Team

Hi there,

I sincerely apologize for any inconvenience you may have experienced.

It seems there was a misunderstanding. We have sent multiple emails to your address, but we have not received any response from you yet.

Sincerely,
Transtore Team

Hi there,

I sincerely apologize for any inconvenience you may have experienced.

Since you haven't reached out to our support team yet, could you kindly share more information about your current situation? We would greatly appreciate any error messages or screenshots that can help us better understand and address the issue.

Sincerely,
Transtore Team

Hi ValueShield store admin,

Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify.

We do offer both a Free plan and a Premium plan, and the Free plan is clearly listed on our Shopify App Store page with its included features. While the Free plan is designed for startups and basic use cases, it does include functional capabilities and is not limited to “doing nothing.”

Our Free plan includes unlimited translations and pageviews, support for one target language with manual translation, translation for third-party app content, up to three target currencies, customizable switcher settings, 404 broken link redirection, and country- and IP-based access control.

The Premium plan is intended for merchants who require advanced automation, multiple languages, and enhanced customization.

We sincerely apologize if there was any confusion and would be happy to assist you in setting up the Free plan correctly or help you evaluate whether the Premium plan would better suit your needs. Please feel free to reach out — we’re here to help.

Best regards,
Chloe
Transtore Support Team

Dear igadget store admin,

We sincerely regret any confusion or frustration you may have experienced, and we appreciate the opportunity to address your concerns directly.

We fully understand how important pricing transparency is, especially when you are evaluating whether a service meets your expectations. Please allow me to clarify how our current pricing structure is designed.

I would like to kindly clarify that Transtore currently offers both Free and Premium plans. Eligibility for the Free plan is determined automatically based on factors such as store category, business scale, and store activity. After reviewing your account, our system has currently categorized your store under the “Growing” plan category, which means the Free plan is unfortunately not available for your store at this time.

This help us maintain the app’s performance, continuously improve features, and provide stable support and infrastructure for growing businesses.

If you would be open to it, we would greatly appreciate the opportunity to review your specific case and ensure everything has been applied correctly. Please feel free to reply directly to this email, and we will be happy to assist you further.

Best regards,
Transtore Support Team

Good morning,

We're sorry to hear that you're having trouble with our app. We understand the importance of loading the languages you're interested in, and we want to solve this problem for you.

Have you tried contacting our support team for help? We are here to assist you and find a solution to your problems. When it comes to monthly billing, rest assured that we do not want you to pay for a service that does not meet your expectations. We are ready to examine your situation and take the necessary measures.

Please feel free to contact us through our customer support, and we will do our best to resolve these issues quickly.

Thank you for giving us the opportunity to help you.

Hi there,

I sincerely apologize for any inconvenience you may have experienced.

Since you haven't reached out to our support team yet, could you kindly share more details about your current situation? Our app can handle manual translation without any issues, so we look forward to hearing more from you.

Sincerely,
Alex