Transtore ‑ Language Translate
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Recensioner (769)
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2/19/26: We were a 5+ year merchant using this app and were previously grandfathered into lifetime access. After reinstalling, that access was removed without warning or transition plan.
When we left a negative review reflecting this experience, support stated that lifetime access would be reviewed again once the review was updated or removed. We were also informed that access may be restricted when negative feedback is received.
Conditioning feature restoration on modifying a review raises serious concerns regarding Shopify’s review integrity policies, which prohibit incentivized or conditional review manipulation.
Feature access and public feedback should be handled independently. Tying account privileges to review changes undermines trust in the Shopify App Store ecosystem.
We believe merchants should be aware of this before installing.
2/16/26: So sad, used to be an excellent app but now does absolutely nothing after a re install. Time to find another
We’re sorry for any confusion this situation may have caused, and we truly appreciate that you’ve used our app for the past 1 year.
First of all, we would like to clarify that we have never officially communicated or guaranteed any “grandfathered lifetime access.”
Since introducing our new pricing model, the Free plan includes feature limits. These limits are clearly stated on our App Store listing for new installs, and existing merchants received email communication prior to the pricing update going live.
Feature access is not conditioned on modifying or removing a review. If any previous message was interpreted that way, we apologize for the wording - that was not our intention.
If you prefer not to upgrade, you’re welcome to continue using the Free plan within its limits or explore another free alternative that better fits your needs.
Thank you again for your feedback.
Excellent app! It works smoothly, and the customer service is always there to help via chat.
Recommended for any EU or international store.
This translation app is very user-friendly. The customer service responds promptly and is very patient when handling issues. I am extremely satisfied and highly recommend it.
pretty good!
Great app and great support. They solve issues quickly and effectively.
I have not used it yet, but my hope is that this app will address my language-related issues so that more customers have access to the store.
Best translator for handling multiple languages smoothly
increíble
Really friendly and fast support team
this app so helpful to me
