Transtore 语言翻译 AI多语言翻译

Hi there,

We sincerely apologize for the inconvenience caused and understand your frustration.

After thoroughly investigating the issue, here's what happened:
1. Our technical team, as per your request, worked to exclude certain elements like brand names and product vendors from being translated.
2. However, there was a misunderstanding while reviewing the video you provided. The team mistakenly believed you wanted to keep the entire menu untranslated by AI automatically.
3. In attempting to implement this, they removed existing content, which should have been confirmed with you beforehand.

We acknowledge this mistake, and we deeply regret the impact it had on your website. Rest assured, this has been a valuable lesson for our entire team. While this was unintentional, we understand the severity of the issue and are committed to doing better in the future.

Once again, we apologize and appreciate your understanding.

Good morning,

We're sorry to hear that you're having trouble with our app. We understand the importance of loading the languages you're interested in, and we want to solve this problem for you.

Have you tried contacting our support team for help? We are here to assist you and find a solution to your problems. When it comes to monthly billing, rest assured that we do not want you to pay for a service that does not meet your expectations. We are ready to examine your situation and take the necessary measures.

Please feel free to contact us through our customer support, and we will do our best to resolve these issues quickly.

Thank you for giving us the opportunity to help you.

Hi PrintingNest Studio admin,

I sincerely apologize for any inconvenience you may have experienced.

I’d like to clarify an important point that may have caused some confusion. Our pricing is clearly stated on the Shopify App Store, where we offer both a Free plan and a Premium plan, allowing merchants to choose the option that best fits their needs.

Our goal has always been to keep our pricing transparent and competitive within the market. With the Premium plan, you receive full access to translation, multi-currency, geolocation, and switcher management and customization — all included in a single plan. This approach is intended to provide better value and avoid splitting key features across multiple tiers, which is still common among many apps.

We also offer a 7-day free trial, allowing you to fully explore all Premium features before making any commitment. During this period, I would be more than happy to personally assist you step by step to ensure everything works exactly as expected for your store.

If you’re open to it, we would truly appreciate the opportunity to support you further and ensure Transtore is the right fit for your needs.

Best regards,
Chloe
Transtore Support Team

Hi there,

I sincerely apologize for any inconvenience you may have experienced.

It seems there was a misunderstanding. We have sent multiple emails to your address, but we have not received any response from you yet.

Sincerely,
Transtore Team

Hi there,

I sincerely apologize for any inconvenience you may have experienced.

It seems there was a misunderstanding. We have sent multiple emails to your address, but we have not received any response from you yet.

Sincerely,
Transtore Team

Dear Avelinecare DK store admin,

We’re very sorry for the inconvenience you experienced while using our app.

Could you please try reinstalling the app so we can continue checking and assisting you further? This may help refresh the connection and allow our team to investigate the issue more effectively.

We would truly appreciate the opportunity to continue supporting you and help resolve the issue on your store.

Best regards,
Transtore Support Team

Hi there,

I sincerely apologize for any inconvenience you may have experienced.

Since you haven't reached out to our support team yet, could you kindly share more information about your current situation? We would greatly appreciate any error messages or screenshots that can help us better understand and address the issue.

Sincerely,
Transtore Team

Hi there,

I sincerely apologize for any inconvenience you may have experienced.

Since you haven't reached out to our support team yet, could you kindly share more details about your current situation? Our app can handle manual translation without any issues, so we look forward to hearing more from you.

Sincerely,
Alex

Hi there,

Our app utilizes the Theme App Extension provided by Shopify. Therefore, after uninstalling our app, there will be no residual code left on your store.

Furthermore, upon a quick inspection of your store, we noticed that there are two language switchers, one from ConveryThis and another from Weglot, currently active on your store, rather than the one from our app.

Since we haven't received any prior support requests regarding this issue before you left your review, if you suspect that any remnants of our app's code still exist on your store, please provide us with a staff account, and we will gladly assist you in resolving the matter.
​
Thanks,
Transtore Team