Tree‑Nation: 1 Product 1 Tree , 19 則評價

整體評分
3.3
各級評分數量
  • 84% 的評分為 5 顆星
    16
  • 0% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 5% 的評分為 2 顆星
    1
  • 11% 的評分為 1 顆星
    2
2023年8月4日

I lost my account when I open a new store, at the beginning it work great but suddenly I lost all my data. try to ask people to assist and no customer service
I Feel upset.

POWERWIN
香港特別行政區
使用應用程式 3個月
Tree-Nation 已回覆 2023年8月22日

Hi! We´re sorry you had a negative experience with. We are here to help and your new store may just need to be relinked to your Tree-Nation forest. If we can still help you please send an email to offset-products@tree-nation.com. We value your feedback and are working on improving the experience.

2020年9月12日

App doesn't even open. Mad because I paid to preload some trees before realizing the app doesn't launch to initiate setup. I've tried multiple browsers on multiple different days.

Daydream Candle Company
美國
使用應用程式 1天
Tree-Nation 已回覆 2020年9月14日

Thank you for letting us know about this issue. We are currently working on this bug. Indeed the issue is right at the beginning in establishing the first connection. Once past this, there are no issues. So we have a work-around to avoid this bug and let you connect to our system. We are sending you an email right now with instructions. And there is no problem to reimburse you if you prefer. Our apologies for the inconvenience. Once you follow the new process we are sending you, you will see our system works well.
I also leave here our support email, if any other company is meeting the same issue: auto-offer@tree-nation.com

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