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Je suis hyper contente concernant le Service Cliente! Les filles que j'ai eu (Lee et Hariette) sont incroyable, une rapidité incroyable! Je viens de commencer avec eux pour ma boutique Shopify sur USA ils ont une énormément variété de produits fabuleux!! Le seul petit problème, dommage qu'ils ne livre pas internacional, étant donné que je suis de Suisse!
Hi, Curv'Addict
Thank you so much for taking the time to leave us a review. Here in Trendsi, our mission includes making our sellers feel heard, welcomed, and valued and we do our best to provide the support and training that you deserved to accelerate your business goals. We'll make sure to pass along the compliments to the team. Please reach out again!
CONS: I would love to give Trendsi a 5 star but I gave a 4 because they offer international shipping (outside of the USA) but don't offer returns/exchanges globally other than USA. That makes it challenging selling globally especially being based in Canada. I have spoken to Lee (customer service rep) about it and they said they are working on offering returns/exchanges globally. I hope this will happen soon because I don't want to switch suppliers and it will also improve business for both Trendsi and others. They also don't offer private labeling and custom packaging but they are in the works of it. Hope that doesn't take long as well.
Inventory sells out too quick. They don't have enough as a dropshipping company so i am always having to add new items everyday. It takes too long to add products in my Shopify platform as you'd have to add them individually but it is still fairly easy. Just a click and it's added. Hopefully they will add a system where multiple items can be chosen. Shipping time out of the USA is 2 to 3 weeks. PROS: Outstanding customer service. They are always there when I need them. I love the fact that they have a chat system on their website rather than texting me as other dropshippers do. Lee and Gretel have been very kind, patient and full of information. They provide clear photos, accurate product descriptions, sizing and material information. This is huge for me because it takes a lot of time to sort photos and write descriptions. They make it easy. I am very happy with this as other companies don't provide the right information and clear photos. Their website is very organized and easy to use. It is 100% user friendly. Trendsi is great for anyone starting out in the USA and only targeting USA. Once they start offering returns and exchanges globally, I will definitely rate them a 5 star. Everything else is great and I am happy to continue business with Trensdi.
Hi NEILA & CO.,
As a new company, we really appreciate your valuable feedback! A few things we want to clarify:
1. Since we are still in the beta testing phase of international shipping, we are unable to accept returns for those items until we have a solid system in place. We appreciate your understanding of this!
2. Private labeling is also in the beta testing phase and if you would like to apply, please fill out this form- https://bit.ly/3HU9irB
3. We are always restocking especially when it is a hot selling product and have new arrivals M-F. Restock notifications are coming VERY soon so you can easily keep track.
4. If you create Trendsi collections, you can first add products to a Trendsi collection and then add the entire collection to Shopify in bulk. This should save you a lot of time. For more info, please see this help article- https://help.trendsi.co/knowledge/add-products-and-set-pricing
Your time and feedback is greatly appreciated. Please don't hesitate to reach out to our support team should you have any more questions or concerns :)
Customer service....lee answered my question withing less than a minute. Very fast and straight to the point, very friendly and helpful!
Trendsi....Very Fast Shipping Times Compared To Other Suppliers
Great Veriety Of Items
Amazing And Friendly UI
Affordable And Resonable
9/10 So Far, Looking Forward To Doing Business With Them.
Hello, dreamfits-6c43
Thank you so much for your review! We're so glad that you enjoy using Trendsi so far.
Please feel free to contact us for anything you need, we are always happy to help.
So far so good.
The installation and connection to Shopify didn't go as smooth as expected, because I work with Firefox. I had to do it from a chrome browser. Now it's connected and running. I hope I don't have further browser issues.
Lorie was of great help , and helped me sort it out.
Hi, Woman UP | Activewear
We are so happy to have you and glad we can help you grow your business! Our CS team is always here to assist you anytime you need it.
Anya was great at answering my questions!!
Hello My Store
Thank you for your feedback! We're glad to hear that Anya was able to assist you by answering your questions. If you have more inquiries or need further assistance, please don't hesitate to reach out. We're here to help!
Anya was great and response to my questions were answered right away with detail. Thank you again Anya
Hi NottiDesign,
You're welcome! I'm glad Anya was able to assist and provide you with detailed answers to your questions. If you have any more inquiries in the future, feel free to ask. I'm here to help!
I am thinking of adding them to my store, I just chatted with Maria she was great and very informative. I will definitely place an order and check out their quality.
Hi Diana Glamazon Boutique,
Thank you so much for the review and we welcome all feedback once you try our full service! Please don't hesitate to reach out again when you need help.
I've been very happy with Trendsi so far. The only downside is that shipping isn't as fast as my customers would like since the products are coming from overseas. The quality of the clothing has been good and customer service is extremely helpful. I spoke with Gretle today and she was the best!
Hello Anything But Ordinary Boutique,
Thank you so much for your review! We're so glad that you enjoy using Trendsi so far. We understand that you would like to have a faster shipping and we are making every effort to ensure that orders are delivered to the customers as soon as possible.
You may also try the products that are shipped from the USA as they have shorter shipping timeframe.
Please feel free to contact us for anything you need, we are always happy to help.
I contacted Customer Service because one of my customers received the incorrect item. Gretle was very helpful and friendly. I was advised that the issue would be handled within 24-48 hours. I would like to be back in a few days to say that it all worked out!
Hi Blooming Lotus Boutique LLC,
Thank you for your honest feedback! As a young company, we will encounter sharp turns and we will promise to be transparent and that includes when we messed up! We always use our user's experience as a motivation to be better and better as we continue to grow and we are so glad to have you with us as we do so!
If you need help or have questions, do reach out to our excellent customer support. We are here for you 24/7! 💛
The customer service representatives at Trendsi are always helpful and responsive to my inquiries. With Allan's assistance, I always receive the answers I need and have my issues resolved. Thank you very much!
Trendsi offers affordable prices for their products, and the quality is excellent. They are also user-friendly. The only drawback is that the products can only be shipped within the United States...
Hi,
Exceptional customer service is very important to us and we are glad Allan was able to provide that to you. We will make sure to pass along the compliments to her. Thank you for the kind review!