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doing good with Trendsi so far. smooth process.
Special thanks to Anya for her quick and helpful support.
Hi,
Thank you so much for your kind words! We’re thrilled to hear that your experience with Trendsi has been smooth so far. I’ll be sure to pass along your special thanks to Anya — she’ll be happy to hear this! We look forward to continuing to support your success.
I recently signed up to integrate Trendsi with my Shopify store, Black Rose Apparel, and the experience has been excellent. The customer service team has been invaluable—especially Ms. Sam, Ms. Lorie, and Ms. Chnette, who provided fast, knowledgeable responses and valuable guidance throughout the setup process. Her support made onboarding smooth and stress-free. Highly recommend Trendsi for both their platform and outstanding customer service.
Hi,
Thank you so much for your kind words! We’re thrilled to hear that your onboarding experience with Trendsi has been smooth and stress-free. We’ll be sure to share your compliments with Sam, Lorie, and Chnette—they’ll be delighted to know their support made such a positive impact. We truly appreciate your recommendation and are excited to support Black Rose Apparel as you grow!
Swift response, so impressive, now i can lauch my store in time.
Hi,
Thank you so much for your kind words! We’re glad we could assist you quickly and help you launch your store on time. Wishing you great success with your launch—we’re excited to be part of your journey! 🚀
OMG, I wish I would have found them sooner!
First off, the items are super friggin' cute! I know my customers would love the items because *I* love the items.
Secondly, the support team was quick, helpful, friendly, and effective. (Who knew that was allowed, right??!) For context, I have a soon to be ex-vendor that's the polar opposite, so I really appreciate actually having great vendors to partner with.
Basically, so far things have moved very quickly and I'm really optimistic and looking forward to working more with Trendsi.
I know I've been very effusive; I promise I'm not a plant. I'm just really excited to be finally getting off the ground with a vendor that doesn't drag you down, you know?
Hi OMGIKRight?,
Hi!
Thank you so much for your kind words — this truly means a lot to us! 😊 We're really glad to hear that you're loving the items and that your experience with our support team has been positive.
It’s wonderful to know that you’re excited about working with Trendsi, and we’re just as excited to support you as you continue growing your business. Our goal is always to provide great products and reliable support so our partners can focus on building their stores with confidence.
If there’s ever anything you need along the way, please don’t hesitate to reach out. We’re always here and happy to help. We look forward to working with you and seeing your store succeed! 🚀
OMG what a response from the customer service team Charles he has helped me a great deal even though i am so new to this he was very very patient and understanding with me
thank you so much for your quick response and helping me through it.
Thank you
This is an honest review from a human
Hello Lux Aura,
Wow—this absolutely made our day! 🎉
Thank you so much for your kind words and for taking the time to share your experience. We're beyond thrilled to hear that Charles was able to support you so well, especially as you're just getting started. His patience and dedication truly reflect the level of care we aim to provide every single customer.
We know learning something new can feel overwhelming, so it means a lot to hear that you felt supported every step of the way. We'll be sure to pass along your amazing feedback to Charles—he’ll be so happy to hear this!
If you ever need anything else, we’re always here for you. Thanks again for your trust and this wonderful review! 🙌
I am writing this review after paying for the service and spending multiple days attempting to make it usable in a real business environment.
The core problem is not learning curve, configuration, or user error. The core problem is that the platform is technically and operationally unprepared for the workflows it actively markets. Basic processes fail silently, critical limitations are not clearly disclosed, and the system forces users into manual workarounds that consume disproportionate time and labor.
In practice, this means lost working days, disrupted planning, and wasted human resources. What should be a routine operational setup turns into damage control. For a paid service, this is unacceptable.
The support experience reinforces this conclusion. Instead of technical problem-solving, the interaction is dominated by repetitive, surface-level questions and generic apologies. There is no visible technical ownership, no effective escalation, and no sense that the people responding have the authority or competence to resolve real issues. Repeatedly saying “we are sorry” does not compensate for lost time, broken workflows, or failed execution.
I want to be clear: I am not requesting a refund. The issue here is not money. The real cost is time already lost and operational momentum already damaged. That cost cannot be recovered retroactively.
From a professional standpoint, this creates a strong impression of a company that charges for a service it is not technically equipped to support at scale. The gap between marketing claims and real-world performance is significant, and it is the customer who pays that gap with time and labor.
This review reflects my honest experience as a paying user. Any negative perception resulting from this review is not emotional or exaggerated it is a direct consequence of how the product and support actually perform in practice.
Hi Hot Best Offers – Online Deals & Smart Shopping | OOX,
Thank you for taking the time to share such detailed and candid feedback. We sincerely regret the time and operational disruption you experienced while attempting to use our platform.
Your comments regarding workflow readiness, undisclosed limitations, and the gap between expected and actual functionality are taken very seriously. We understand that for a paid service, reliability and clarity are critical, and falling short in these areas can result in real business impact.
We also acknowledge your feedback about the support experience. Effective technical ownership and meaningful problem resolution are essential, and we recognize that this was not your experience. Your observations have been escalated internally and will be reviewed with our product and support leadership teams to identify where processes, communication, and escalation paths must improve.
We appreciate you clarifying that your concern is not about cost, but about lost time and momentum. That perspective is important, and your feedback will be used to help address the operational gaps you’ve described.
Thank you again for sharing your experience in such a professional and constructive manner. We value honest feedback like this, as it helps us identify areas that require immediate attention and improvement.
One of our team members contacted you to assist you further.
I have a Trendsi account and have installed the Trendsi app on my Shopify store. A customer recently ordered a pair of pants in size Medium from my store, but when I checked the product on Trendsi, there was no Medium stock available and only 2 units left in size Small. On my Shopify site, however, the same pants still show more than 50 units available across sizes S, M, and L.
Because of this discrepancy, I now need to refund the customer and explain that the item is actually out of stock. After further checking, I discovered that for more than half of the products imported from Trendsi, the available variations, colors, and sizes in Shopify do not match what is shown for the same items on Trendsi. This indicates that the Trendsi app is not syncing inventory and variants with my Shopify store in real time.
Please explain why this syncing issue is occurring and provide a solution so that my Shopify inventory always matches Trendsi and this situation does not happen again.
Hi Centprime,
Thank you so much for reaching out and for taking the time to explain your experience in detail. We sincerely understand how frustrating and disruptive this situation is—especially when it directly affects your customer and requires you to issue a refund. We know how important accurate, real-time inventory syncing is for running your store smoothly, and we’re truly sorry for the inconvenience this has caused.
We completely understand your concern regarding the discrepancy between the inventory shown in your Shopify store and the availability reflected in Trendsi. This is not the experience we want you to have, and we recognize how situations like this can impact customer trust and your business operations.
We’d like to investigate this issue further to identify why the inventory and variant syncing is not updating as expected and work toward a reliable solution to prevent this from happening again. Our team can review your account settings, sync configurations, and recent inventory updates to pinpoint the root cause.
To help us move forward as quickly as possible, could you please let us know:
When you first noticed the inventory mismatch
Whether you’ve made any recent changes to sync settings or re-imported products
If the affected products were imported individually or via bulk import
Most importantly, we’d love to know what would make this a 5-star experience for you. Whether that’s clearer inventory syncing, proactive alerts, or hands-on assistance to ensure everything is aligned, your feedback will help us better support you.
Thank you again for bringing this to our attention. We truly value your partnership and are committed to resolving this for you.
I was having the toughest time trying to configure shipping for my store and an agent named Ria helped me understand the issues and how to fix it. Now I have no problems with shipping and I'm very thankful for her help. She was very patient, kind and I highly recommend her.
Hello Brooklyn Bing,
Thank you so much for this amazing review! 🌟 We’re thrilled to hear that Ria was able to help you sort out your shipping setup and make everything run smoothly. She truly cares about making things easy and stress-free, and your kind words mean a lot. We’ll be sure to pass this along to her—she’ll be so happy to hear it! 💙
I just started my online store and work with Trendsi. They have a large inventory, good quality, and fast service and delivery. Everything is handled efficiently. I'm happy to work with Trendsi.
Artiex
Hi Artiex.nl,
Thank you for sharing your experience! We’re thrilled to hear that your first experience with Trendsi has been smooth and efficient. It’s great to know that our inventory, quality, and fast service are helping you get your store up and running. We’re excited to continue supporting your online business!
Harold was a huge help and true partner. Would 100% recommend using Trendsi and their team.
Hi,
Thank you for taking the time to share your experience. We’re happy to hear that Harold was able to provide the support and guidance you needed as you’re getting started. We truly appreciate your feedback and look forward to continuing to assist you.