Samlet bedømmelse
4,9
Antal pr. bedømmelsesniveau
  • 95 % af bedømmelserne er på 5 stjerner
  • 3 % af bedømmelserne er på 4 stjerner
  • 0 % af bedømmelserne er på 3 stjerner
  • 0 % af bedømmelserne er på 2 stjerner
  • 1 % af bedømmelserne er på 1 stjerner
30. marts 2024

Great experience so far. Love that they have 24/7 chat with live person. It's Saturday and I just finished an online chat with Anya E. She was very helpful and friendly.

Reedy River Cattle Company
USA
5 måneder bruger appen
ShopSocial, Inc. svarede 2. april 2024

Hi Reedy River Cattle Company,

Thrilled to hear you're loving the experience! Our 24/7 live chat team, including Anya E., is here to keep your Saturdays bright and your questions answered with a smile. Thanks for sharing your positive vibes!

23. januar 2024

I recently started ramping up my women's e-commerce site, Lauxiva, and have had a few issues which I have had to try and contact the company I use to source my products from. Most of them have been less than desirable, but when a customer emailed me saying he had gotten the wrong size and it needed to be changed, I was concerned it would be a huge hassle to get it changed. HOWEVER, when I pulled up the customer support chat and got connect to Raymart, he was astronomically helpful and got the size of my customer's order in literally a matter of minutes!! I was, honestly, blown away by how GREAT their customer service was, especially as compared to some other companies I've worked with trying to get things resolved! Thanks Raymart and Trendsi, i will definitely be adding more products to my store from Trendsi!

Lauxiva
USA
5 måneder bruger appen
ShopSocial, Inc. svarede 25. januar 2024

Hello Lauxiva,

Wow, thanks for sharing your experience! 🌟 We're thrilled to hear that Raymart went above and beyond to assist you with such speed and efficiency. Customer satisfaction is our top priority, and we're delighted to have exceeded your expectations. Looking forward to providing you with even more amazing products for your Lauxiva store! ❤️

20. februar 2024

Honest Review: Customer service is good. Product quality could be good but also bad.

Huge Disclaimer: shipping rates are really bad. Just got my first two orders and they are both late. Will probably take 2-3 weeks to arrive. For this reason this supplier will never be a good option. You can make a bit of money but your customers will never be satisfied and will never place another order.

Melizafashion
Holland (Nederlandene)
7 måneder bruger appen
ShopSocial, Inc. svarede 22. februar 2024

Hello Melizafashion,

Thank you for sharing your thoughts with us. We're glad you appreciated our customer service. We understand your frustration about the shipping issues you faced with your recent order. It was placed during the Lunar New Year when our suppliers and shipping team were on holiday. ❤️

To avoid such problems, we inform our Trendsi users about holidays like Lunar New Year well in advance. We provide early announcements and a holiday shipping calendar to help users plan accordingly. We also offer a success guide to minimize shipping delays during holiday periods.

Transparency is important to us. Hence, we send email notifications for delays as soon as they're identified. We're always working to improve our processes and provide a better experience for our customers. Your feedback is crucial, and we'll strive to do better in the future.

Thank you for bringing this to our attention. If you have any more questions or concerns, please feel free to contact us.

24. januar 2024

We have been with Trendsi for 2 years and haven't had any problems, quality has been good, which has given us great reviews on TrustPilot.

Customer service has been great and Representative Czar has very helpful with a pre-order I had during Spring Festival/Lunar New Year.

I know everyone's experience is different. However, so far, we've been happy with our relationship with Trendsi.

Teddy Blaze
USA
Mere end et år bruger appen
ShopSocial, Inc. svarede 26. januar 2024

Hi Teddy Blaze,

Thank you for sharing your positive experience with Trendsi! We're thrilled to hear that you've had a great two years with us. We appreciate your kind words about our product quality, customer service, and the assistance provided by Representative Czar. We look forward to continuing to meet your expectations and appreciate your ongoing support.💙🥂

18. marts 2024

Anya Esteva did great at customer service and was excellent in helping me out. Trendsi seems great so far, and I am excited to get started. My shop isnt open yet but I am importing products from Trendsi today. Can't wait to get started, and know if I have any questions I can contact Trendsi's customer service because their chat is super fast and they have been extremely fast in responding to me. Its so fast almost immediate. Thanks!!!!

Free Spirit Fashion Co.
USA
5 dage bruger appen
ShopSocial, Inc. svarede 19. marts 2024

Hello Free Spirit Fashion Co.,

Thank you so much for your awesome review! 😊 We're thrilled to hear that Anya provided excellent customer service and that you're excited to get started with Trendsi. We can't wait to see your shop open and flourishing! Remember, if you have any questions along the way, our lightning-fast customer service team is always here to help. Thanks again for choosing Trendsi!

23. marts 2024

Dave is such a wonderful customer service person. He was so patient, so helpful. He went above and beyond to help. He gave me every detail, took me through every step. He certainly does an excellent job and I highly recommend his services. Thank you.

QUEEN JONES ENTERPRISE BOUTIQUE
USA
Cirka en måned bruger appen
ShopSocial, Inc. svarede 26. marts 2024

Hi QUEEN JONES ENTERPRISE BOUTIQUE,

Thanks for the glowing review! Dave truly shines in customer service. We're thrilled to hear about your positive experience. We'll be sure to pass along your kind words. Cheers to exceptional service! 🥂

6. maj 2024

I received great customer service from Harold.. He was very professional and answered all my questions. He was very patient with me..

LACEDUPED
USA
2 måneder bruger appen
ShopSocial, Inc. svarede 10. maj 2024

Hello LACEDUPED,

Absolutely thrilled to hear about your positive experience with Harold! Providing top-notch customer service is what we're all about, and it sounds like he hit the mark perfectly. Thanks for sharing your feedback!

15. april 2024

Joel is awesome to work with! He got the answers I needed quickly! Thank you!

REVIVAL
USA
4 måneder bruger appen
ShopSocial, Inc. svarede 17. april 2024

Hello REVIVAL,

Thanks a ton for the shoutout! Joel's all about lightning-fast solutions. Glad we could get you sorted pronto! 💫

20. februar 2024

I just started using this app not too long ago and I have had nothing but a great experience with the functionality of the app and the customer service they give so far.

I had a few orders placed that had not been processed yet, so I had reached out to the customer service team to see what was going on. I was connected with Angelo, and they were able to look up and see what was taking the orders so long to process.

Angelo went above and beyond my expectations by explaining what was going on, and then reaching out to the warehouse and requesting to have the orders shipped out that day so I didn't get penalized on TikTok for late shipment. Angelo was also very patient with me and made sure I had all the information needed, and it was a pleasure to work with them on this!

I am so happy I chose Trendsi as my dropshipping partner for my business!

4 Ever Trending
USA
15 dage bruger appen
ShopSocial, Inc. svarede 22. februar 2024

Hello 4 Ever Trending,

We're thrilled to hear about your fantastic experience with Trendsi! 😊 Our team, especially Angelo, is dedicated to providing top-notch customer service and ensuring your orders are processed promptly. We're glad we could exceed your expectations and help you avoid any hiccups. Thanks for choosing Trendsi as your dropshipping partner – here's to many more successful collaborations ahead! 🎉

Redigeret 3. april 2024

I needed help with some issues. The response was immediate. Special thanks to Anya Esteva, she has done a great job. BRAVO!

Exceptional service! Angelo Lachica went above and beyond to resolve my issues. His expertise and patience made all the difference. Highly recommended for anyone needing support!

Kudos to Joel for his prompt and efficient resolution of my reported issue. His professionalism and quick action were truly impressive. A big thank you for the excellent support!

UNIQMOI
Grækenland
24 dage bruger appen
ShopSocial, Inc. svarede 2. april 2024

Hello UNIQMOI,

Thank you so much for your kind words! We're thrilled to hear that Anya Esteva provided such prompt and helpful assistance. We'll be sure to pass along your appreciation. Bravo indeed! If you need anything else, don't hesitate to reach out. Cheers! 🥂