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Trendsi's Representative Raymart was amazing! He has the patience of a saint and was so thorough, helpful, understanding and was able to help me figure out my dilemma. I am so happy I reached such a great representative. I would highly recommend him for everything!
Hello TheKidzShop,
Thank you so much for your kind words! We're thrilled to hear that Raymart provided you with exceptional service and helped you navigate your dilemma with patience and thoroughness. We'll be sure to pass along your praise to him. Your recommendation means the world to us!
Jules was helpful and had a fast response. They are very nice people and if they don't know the answer they find it for you. Much appreciated. Thanks so much.
Hello Fashion Gems,
Thank you for your kind words! We're thrilled to hear you had a positive experience with Jules. Our team is always here to help and we're glad we could assist you promptly. Let us know if there's anything else we can do for you. Cheers! 🥂
Russette Garcia has been incredibly helpful at TRENDSI. Her expertise and dedication have made my experience smooth and enjoyable. She provided quick and accurate assistance, ensuring all my questions were answered and my needs were met. I truly appreciate her service and professionalism. Thank you, TRENDSI, for your outstanding support!
Hello QuaintQuest,
Thanks a bunch for the glowing review! We're thrilled to hear Russette made your experience a breeze. Here's to more smooth sailing ahead with TRENDSI!
The customer rep Joel was very helpful. I also spoke to Harold as well. Help with all the questions I had. Great customer service.
Hello,
Thanks for the awesome feedback! We're thrilled to hear that Joel and Harold provided top-notch assistance and made sure all your questions were answered. We're here for you anytime you need help. Cheers to great customer service! 🥂❤️
Russette Garcia was helpful and willing to answer all the questions that I needed answered.
Hello 215 Boutique,
Thank you, [Reviewer's Name]! I'm thrilled to hear you found Russette Garcia so helpful and responsive. We appreciate your feedback! ❤️
It is very easy to use.
Hello Simple ACK Collection The Place For Everything!
Thank you! We're glad to hear you find it easy to use! 😊 If you have questions, our amazing customer support team is ready to assist 24/7!
I came across TRENDSI just last month, so I am brand new. I ran into an issue with a shipping location. I hopped on the chat box. Harold was able to help me figure out the issue by taking his time to send me screenshot with details in order to locate the issue. So I am looking forward to work with TRENDSI, hopefully it's gonna a great addition to my business.
Hello VACCIMO,
Welcome aboard! 🎉 We're thrilled to have you join the TRENDSI family! Harold's on point, right? 🙌 We're all about making sure your experience is smooth sailing. Here's to a fantastic partnership ahead!
I was having some issues and I reached out to them for help, they were amazing and we got my issue fixed and back up and running!!
Hi Four B Tack and More,
That's fantastic to hear! We're thrilled we could help get you back up and running. If you ever need assistance again, don't hesitate to reach out. We're here to keep the energy high and the issues low! 🚀😊
Honest Review: Customer service is good. Product quality could be good but also bad.
Huge Disclaimer: shipping rates are really bad. Just got my first two orders and they are both late. Will probably take 2-3 weeks to arrive. For this reason this supplier will never be a good option. You can make a bit of money but your customers will never be satisfied and will never place another order.
Hello Melizafashion,
Thank you for sharing your thoughts with us. We're glad you appreciated our customer service. We understand your frustration about the shipping issues you faced with your recent order. It was placed during the Lunar New Year when our suppliers and shipping team were on holiday. ❤️
To avoid such problems, we inform our Trendsi users about holidays like Lunar New Year well in advance. We provide early announcements and a holiday shipping calendar to help users plan accordingly. We also offer a success guide to minimize shipping delays during holiday periods.
Transparency is important to us. Hence, we send email notifications for delays as soon as they're identified. We're always working to improve our processes and provide a better experience for our customers. Your feedback is crucial, and we'll strive to do better in the future.
Thank you for bringing this to our attention. If you have any more questions or concerns, please feel free to contact us.
Chette was amazing. She helped me with an issue I had. Trendsi clothes are cute.
Hello Divine Design4U,
Thanks for the great review! We're thrilled to hear Chette was able to help you out and that you love our cute clothes. Come back soon! 🌟