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Trendsi support team is one of the great !!! :-) talked with joel and dave in recent days both are so kind and helpful. <3
Hello Adore Diva,
Thanks a ton for the shoutout! 🌟 Joel and Dave are rockstars indeed! We're thrilled to hear they made your experience top-notch. If you need anything else, you know where to find us! 💪😊
Easy to use! Very helpful!
Hello Fringe and Furnish,
Thank you! We're glad you found it easy and helpful! 😊
Had an issue and the rep Lorie helped me out right away. We were back in operation in minutes. Thank you soo much!
Hi Knotted Tree Studios Boudoir,
Thanks a bunch for the shout-out! We're thrilled Lorie could swoop in and get things sorted pronto. Here's to smooth sailing ahead! 🚀
My customer raised concerns about a shipment, leading to my inquiry to Lorie. I am truly impressed by Lorie's prompt response to my shipping-related inquiry. Her efficiency and clear communication exemplify outstanding customer service.
Hello BYTFS,
Absolutely thrilled to hear that Lorie was able to swoop in and save the day with her lightning-fast response and crystal-clear communication! We're all about top-notch service here, and it sounds like Lorie nailed it! 🚀🌟
Honest Review: Customer service is good. Product quality could be good but also bad.
Huge Disclaimer: shipping rates are really bad. Just got my first two orders and they are both late. Will probably take 2-3 weeks to arrive. For this reason this supplier will never be a good option. You can make a bit of money but your customers will never be satisfied and will never place another order.
Hello Melizafashion,
Thank you for sharing your thoughts with us. We're glad you appreciated our customer service. We understand your frustration about the shipping issues you faced with your recent order. It was placed during the Lunar New Year when our suppliers and shipping team were on holiday. ❤️
To avoid such problems, we inform our Trendsi users about holidays like Lunar New Year well in advance. We provide early announcements and a holiday shipping calendar to help users plan accordingly. We also offer a success guide to minimize shipping delays during holiday periods.
Transparency is important to us. Hence, we send email notifications for delays as soon as they're identified. We're always working to improve our processes and provide a better experience for our customers. Your feedback is crucial, and we'll strive to do better in the future.
Thank you for bringing this to our attention. If you have any more questions or concerns, please feel free to contact us.
I recently received outstanding customer service from Joel. He listened attentively, showed genuine concern, and proactively worked to resolve my issue. Joel's expertise and dedication ensured a swift and successful resolution. I highly recommend Joel for his exceptional service and professionalism. Thank you, Joel, for your outstanding support!
Hello Custom Productions,
Thank you so much for sharing your positive experience! Joel is indeed a rockstar when it comes to customer service. We're thrilled to hear he was able to swiftly resolve your issue with such dedication and professionalism. We'll be sure to pass along your kind words to him. Thanks again for recommending Joel and for choosing our service! ❤️
Mary was amazing helping me connect my shop back and getting everything working correctly. Great WORK!!
Hello Carolina Magnolia Boutique, LLC,
Thank you so much for the enthusiastic feedback! It was a pleasure assisting you in getting your shop up and running smoothly again. Don't hesitate to reach out if you need anything else. Keep up the fantastic work on your shop! 🎉🛍️
Great response on all concerns. Very patient with all the questions that I had to ask all at once. Love the professionalism that I received.
Hello Zombie Squad
Thank you so much for your kind words! We're delighted to hear that our team was able to address all your concerns with patience and professionalism. Your satisfaction is our top priority, and we’re always here to help with any questions you may have.
Quick and outstanding customer service by Chette to answer a question.
Hello SAM TUMBLIN,
Thanks for the shoutout! Glad I could assist swiftly! If you have any more questions, I'm here to help anytime! 😊
I am new to using Trendsi, but so far it's been a great experience. Their site is extremely user friendly, their product is well represented, and their customer service is AMAZING. Every time I have a simple question, they are quick to respond and take care of my concerns. And a shout out to Harold! He is awesome and gave me all the answers and resources I needed. Thank you Harold!
Hi Minxx & Company,
Wow, we're thrilled to hear about your awesome experience with Trendsi! 🎉 We're all about making things easy and enjoyable for our customers, and we're so glad to hear that's been your experience so far. Big shoutout to Harold for going above and beyond to help you out! 🙌 Thank you for choosing Trendsi, and here's to many more great experiences ahead!