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I am new to all of this so excited and terrified about it all, however I just did a text chat with Gretel and she was very helpful, she cleared up a few queries that I had all in just a couple of minutes.
Hello Wild AS Her Heart,
Thrilled to hear about your positive experience! Excitement and a touch of nerves are normal for newcomers. It's awesome that Gretel could swiftly address your queries and make you feel at ease. Here's to more smooth sailing on your journey with us!
great customer service + products!! mary helped me immediately and it was so easy! love being able to get answers quicly!
Hi West Raspberry,
It's great to hear that you had a positive experience with our customer service and found the products to be satisfactory. Providing excellent customer service and quick solutions is important for any business, and I'm glad to hear that Mary was able to assist you promptly. Don't hesitate to reach out again if you have any further questions or concerns.
so fast and questions answer fast as well perfect 5 star. Complete made sure i was up and ready for my big launch day.
Hi Bronzed & Blonde Boutique,
Thank you so much for your generous review! We are always working hard to give our sellers the best experience, and we are so glad that you enjoy using Trendsi! Please don't hesitate to reach out with any questions or feedback, we are always here to help.
The Trendsi customer service is amazing! I had issues getting my store connected on the trendsi app. Angelo helped me get everything connected and responded very fast. He also helped me with any other additional questions that I had. Also the app is every easy to use and they have helpful articles to help you get started! I love this app!!!
Hi, Avery and Marie
Thanks so much for the awesome feedback! We'll make sure to pass along the compliments to Angelo. We strive to make Trendsi as intuitive as possible for new entrepreneurs to start their online journey! Please reach out again for any help needed. ♥️
Excellent customer service, Allan is very friendly
Hello Express Shop USA,
Thank you for your kind words! We're delighted to hear that you had a great experience with Allan. We appreciate your feedback and look forward to serving you again in the future!
Maria is an excellent customer service support person. She was able to help me with all of my many questions, and concerns. I had problems with the imported products' inventory quantities zeroing out. The app's developer Sherwin Xia was most helpful and supportive with me in finding a resolution the the problem. David Clifford, Satin-Boutique.com
Hi SatinBoutique,
We'll make sure to pass along the compliments to Maria, she is indeed an excellent support! Please don't hesitate to reach out again when you need help. 😊
Gretle was great in helping with my issue! Fast, awesome customer service and I would highly recommend Trendsi.
Hi, Bubblegum Baddie
Thank you for taking the time to leave us a review. We are super pleased that you loved the service and products that you received. We work hard to provide a great app for entrepreneurs, so this type of feedback makes us super happy. Please reach out again for any help needed!
This company has excellent, quick response with customer service. They quickly responded to my questions about return/exchange policies. I love all the integrations and the price is right! I look forward to working with them more!
Hi Cute N' Dapper,
Thank you for your reply! We are so glad that you enjoy your experience with Trendsi so far! Feel free to reach out about anything you need, and we hope to continue helping you grow your sales!
Trendsi is one of the best dropshipping apps I have ever used. The integration of this app with my store has been such a smooth process. They make everything so easy, simple, and smooth so that you can focus on selling. They have quality trendy products and name brands and are a step above. In fact it was so easy to just simply click and add to the store without having to do to much and my samples arrived very fast and were exactly what they promised. I can't say enough of the customer service as Angelo and Brandi are simply amazing in assisting you with whatever you need and go above and beyond. I also love the 24/7 availability of service as I had to use it to answer a customer's question and Angelo escalated it to the appropriate department and assured me he would follow up with me on Monday.
Hi TStyleMerch,
It is Trendsi's mission to help online sellers grow their business so you can enjoy the fun parts, and we look forward to offering you even better services. We are delighted that Angelo and Brandi were able to help you. Thank you for your wonderful review, please reach out to our customer support again for any question. We are available 24/7!
I have not started using it yet but it seems great. A few things that would be even greater is a wider selection of accessories such as sunglasses, handbags, purses, etc. Also, some of us are already using other dropshipping apps which have return policies of 30 days so it's kind of hard to implement 7 days into our return policy as we already have it set to 30 days. Those are the only two things that I have observed so far, and hopefully, in the future, they can be implemented.
Hi TrendsGlow,
Thank you for your review! We are very grateful for your feedback, which we take seriously. We would like to address your specific points below:
1. We are actually in the process of sourcing for accessories, so stay tuned for that! Feel free to check back in on this in a few weeks.
2. We understand that integrating different return policies can be tricky. While we cannot offer a longer return period for now, there is a way we can help if you still want to offer your customers 30-day returns: you can return the item to us, and we will store it and ship it out for your next sale.
Thank you again for taking the time to give us feedback, and please don't hesitate to reach out if you have more questions of comments!