Rezensionen (3.169)
Anpassen
-
Nach Bewertung
Overall, I like the selection of products and that the descriptions are website ready, so import is easy. However, I am having issues with ordering samples. When items are ordered through my shopify, they seem to arrive in a fairly timely manner, but when I ordered samples directly from them, they are taking a lot longer to ship. I've contacted customer service too many times at this point and they can't seem to tell me when my order will be delivered. Moral of the story, order through your site and pay yourself, they don't take as much care with sample ordering it seems.
Hello Prizmatic Styles
Thank you for taking the time to provide feedback on our service. We appreciate your kind words about our product selection and the ease of importing descriptions to your website. Your satisfaction is our top priority, and we apologize for any inconvenience you experienced with ordering samples.
We understand that timely sample delivery is crucial for your business, and we apologize for the delay you encountered when ordering directly from us. We take your concerns seriously we sincerely apologize for any frustration caused by the lack of clarity regarding the delivery timeline for your sample order. We are committed to improving our customer service and providing accurate and timely information to our customers. We appreciate your patience throughout this process.
If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to let us know. We're here to help.
Thank you once again for your valuable feedback, and we look forward to serving you better in the future.
This is a technology integration that is seamless. The front end and the back end are both equally seamless. The user side is easy to browse and fulfillment side is highly automated cutting down on time.
Hi, ShopPurpleUmbrella
Your review is so heartwarming, so thank you so much for leaving us your honest feedback. We love to welcome merchants like yourself and help you accelerate your business to the next level! Please connect with our customer support for any questions or help. We are available 24/7!
Very Happy with Trendsi! Great quality, so much to choose from and my customers are loving the options! Also, customer service is very helpful and responsive, Gretie helped me resolve a simple issue (error on my end) in no time. I am glad I found this to add on and offer my customers. Happy customers mean more sales!
Hi, Ruby Rebellion
It is Trendsi's mission to help online sellers grow their business so you can enjoy the fun parts, and we look forward to offering you even better services. We are delighted that Gretle was able to help you. Thank you for your wonderful review, please reach out to our customer support again for any question. We are available 24/7!
Thank you so much Mia for your help !
She kindly helped me with my shopify issue. She did her best to help me out. Such a nice and caring person :)
Hi, Femy Tag
We are so delighted that Mia was able to provide you with the support that you need. Our customer service team is available to help you 24/7!
I recently signed up and ordered some samples. So far I've been thrilled with the quality and the customer service on any concerns has been outstanding. Angelo on the customer service team is helpful and very patient with questions. He took the time to explain how to find things within the app. I highly recommend Trendsi!
Hi Pretty Little Peas,
Thank you for your review! Trendsi's core values includes affordable and quality clothing, fast and easy shipping and great customer service. We'll make sure to pass along the compliments to Angelo. Please reach out again anytime you need help!
DON'T WASTE YOUR TIME with this app. While their customer service & chat function is extremely helpful and the chat agents are nice, the shipping times are insanely slow. I ordered a test order from my website after connecting Trendsi to test how it works and how long shipping would be. I wanted to see what my customers would experience before promoting my store. I am so glad I did!
I am EXTREMELY disappointed to say the least. I ordered on December 2, 2022. I reached out the following week because the status hadn't changed from "Processing". I was assured they were still working on it. Then I reached out the following week and was told the order and processing time were extended due to the quality checks that were performed and one item didn't pass quality check. I reached out again today, December 19, 2022 (the order still says "Processing") and was told that the items were being delivered to their US Warehouse tomorrow by 3 PM and then they'd be shipped out. Unfortunately, they are Christmas items and will not be able to be used after Christmas Day. After reading through reviews (I wish I had read them before), multiple people state that they constantly have "quality check issues". When "quality check issues" arise, they send you an email stating your order is delayed another 3-4 days because they have to order a replacement from their supplier. Why is this company working with subpar suppliers that constantly have quality check issues??
This is not a good look for my business/website and definitely don't want to deal with bad reviews from customers. I advise you stay away from this app. Great idea but horrible execution! NOT RECOMMENDED!
Hello 82 Boutique
We're genuinely sorry to hear that our app didn't meet your expectations, resulting in a 1-star review. Your feedback matters to us, and we appreciate you taking the time to share your concerns. We want to assure you that we take your feedback seriously and are committed to improving our services based on customer input.
The customer service is amazing! I was assisted by Lee via the chat option they have on the App, she assisted me immediately and was very helpful! Looking forward to all the app has to offer!
Hi, Lex Lux Boutique
Your sweet and honest review truly made our day! Thank you so much for choosing Trendsi and for taking the time to let us know how we're doing so far. We are on a mission to help you start and grow your fashion business. Feel free to reach out again whenever you have questions or feedback.
It’s a great app. The customer service assistance is great and quick to help. Chette provided an immediate response to my questions and helped me understand. Thank you!
Hi, Latest In Fashion
Thank you for the sweet words, we value your feedback a lot and we will make sure to pass along the compliments to Chette. Feel free to reach out again should you have any questions.
Mia was so helpful. Love Trendsi. Such a super easy company to work with. The customer service is amazing. Thank you
Hi, Butterfly Moments Boutique
Thank you for your review! We are glad to be able to help, and we look forward to working with you and growing your sales together! Feel free to reach out if you have any questions or feedback.
I LOVE the trendsi app! Fantastic products and I just had a chat with Hazel from support just a couple minutes ago to make sure I am doing things right and she was so unbelievably helpful and got me on the right path! She was very kind and informative on everything I had questions about!
Hi, Mind Body Soul by Jen
Thank you so much for taking the time to leave us a review. We welcome all feedback and we are so glad that Hazel was able to provide you with the assistance that you deserved. 💛