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I really enjoy the help I have received from three wonderful women knowledgeable about the products and how the store front operates Ms. Lorie, Ms, Mia, and Ms. Gretle. They are pleasant to talk to and has compassion in seeing the help is provided to me. I really love this store and the Support Rocks.
Hi, qbsmall
We are so happy that you appreciate our Customer Support team. Please do not hesitate to reach out again whenever you need help. Thank you!
I just started using Trendsi for my business within the last 24 hours but the process has been super easy and seemless. Payments processed right away. I contacted the customer service chat and spoke with Gretle she was PHENOMENAL answered all my questions and helped with everything I needed. Im excited to see how shipping from the warehouse goes and continue adding more products to our shop :D
Hello With Love A&H Boutique,
That's great to hear! It sounds like you've had a positive experience with Trendsi so far. The ease of use, seamless process, and prompt payment processing are definitely beneficial for your business. It's also wonderful to hear that Gretle from our customer service provided exceptional assistance and addressed all your questions and needs. As you continue using Trendsi, I hope the shipping from the warehouse goes smoothly for you. Having a reliable and efficient shipping process is crucial for customer satisfaction. Additionally, adding more products to your shop can help expand your offerings and attract a wider customer base. If you have any more questions or need further assistance, feel free to ask. Best of luck with your business endeavors! ❤️
I've been very happy with Trendsi so far. The only downside is that shipping isn't as fast as my customers would like since the products are coming from overseas. The quality of the clothing has been good and customer service is extremely helpful. I spoke with Gretle today and she was the best!
Hello Anything But Ordinary Boutique,
Thank you so much for your review! We're so glad that you enjoy using Trendsi so far. We understand that you would like to have a faster shipping and we are making every effort to ensure that orders are delivered to the customers as soon as possible.
You may also try the products that are shipped from the USA as they have shorter shipping timeframe.
Please feel free to contact us for anything you need, we are always happy to help.
I had issues with connecting, I chatted with Mary and she solved my problem very quickly, i recommend Trendsi because of their customer service and the also have nice product.
thank you!
Hi, MFGFashions
We appreciate your fabulous review and we're so glad Mary helped you. We are here to see you win so please continue to reach out to the team for any help needed. We are available 24/7!
I contacted Customer Service because one of my customers received the incorrect item. Gretle was very helpful and friendly. I was advised that the issue would be handled within 24-48 hours. I would like to be back in a few days to say that it all worked out!
Hi Blooming Lotus Boutique LLC,
Thank you for your honest feedback! As a young company, we will encounter sharp turns and we will promise to be transparent and that includes when we messed up! We always use our user's experience as a motivation to be better and better as we continue to grow and we are so glad to have you with us as we do so!
If you need help or have questions, do reach out to our excellent customer support. We are here for you 24/7! 💛
I was happy with this app until I received 1 order, it's been 5 days and they haven't sent it yet, my customer is very angry asking for a tracking number which I still don't have, It's like buying from Aliexpress. Also they have a lot of products out of stock, I imported 600 products to my store with variants. When I open any random product a lot of sizes and colors are always out of stock, very annoying, for a customer will be like hunting for a product that is in stock.
Hi Huppa.net,
We are so sorry to hear this and this is definitely not the normal experience of our orders and services. We will investigate on your order and give you an update via email. Thank you for your feedback and please don't hesitate to reach out to our 24/7 Trendsi Support for assistance.
Would be nice to let people know that every single item is made only for women before allowing you to have access to our store's information and data.
Hi XOTYK®,
Thank you for your feedback, we will be sure to include the types of products we currently carry in our Shopify listing. Rest assured, if you install our app and do not use our services, we do not have any data or usage information from your store. The only time we collect data is if you import our products and make sales. When you uninstall our app, all information will also be deleted from our database. Thanks again for your feedback and please don't hesitate to reach out to our customer support team at support@trendsi.com if you have any questions.
Price doesn't import in anything but USD - be aware... which led me to the next problem. There's no way to push pricing rules throughout your store to already added products. That means if you want to change hundreds of products you'll need to do them manually. 1 star for ease of importing products, but the fundamentals of dropshipping are to automate products imports and pricing and concentrate on adding more + advertising them, not to spend hours with currency conversion rates and editing prices one at a time.
Hi Tokyo Takeaway,
This is Sherwin, co-founder of Trendsi. We really appreciate your feedback and this is what helps us grow. We are sorry for the inconvenience that you have experienced. At the moment Trendsi primarily serves sellers who are selling in the US but there are workarounds for international sellers as well.
We will follow up with you via email and don't hesitate to reach out if you have any additional questions.
Thanks again for your time and patience.
The customer service representatives at Trendsi are always helpful and responsive to my inquiries. With Allan's assistance, I always receive the answers I need and have my issues resolved. Thank you very much!
Trendsi offers affordable prices for their products, and the quality is excellent. They are also user-friendly. The only drawback is that the products can only be shipped within the United States...
Hi,
Exceptional customer service is very important to us and we are glad Allan was able to provide that to you. We will make sure to pass along the compliments to her. Thank you for the kind review!
good customer service thank you everything was corrected
thank you i cant help to get more help when i needed it very helpful
Hello STYLEZ FOR YOU,
You're welcome! We are glad to hear that your issue was resolved and that you received good customer service. Exceptional customer service is very important to us and this is one of our top priorities. If you ever need further assistance in the future, don't hesitate to reach out. We're here to help! ❤️