Trendsi: Fashion Dropshipping

I am very sorry to have integrated TREDSI into my online store. I finally got my first sale and the item never arrived. I asked for information and after 10 days they told me that it was not possible to send me the item. I had to insist to have an answer, because on their part there is no real commitment. I am disappointed and sorry to have trusted this store, it is a pity that it has very good items but not at all good in what they do. And don't believe the 5-star reviews, they are paid reviews. It's a robbery!

I am writing this review after paying for the service and spending multiple days attempting to make it usable in a real business environment.

The core problem is not learning curve, configuration, or user error. The core problem is that the platform is technically and operationally unprepared for the workflows it actively markets. Basic processes fail silently, critical limitations are not clearly disclosed, and the system forces users into manual workarounds that consume disproportionate time and labor.

In practice, this means lost working days, disrupted planning, and wasted human resources. What should be a routine operational setup turns into damage control. For a paid service, this is unacceptable.

The support experience reinforces this conclusion. Instead of technical problem-solving, the interaction is dominated by repetitive, surface-level questions and generic apologies. There is no visible technical ownership, no effective escalation, and no sense that the people responding have the authority or competence to resolve real issues. Repeatedly saying “we are sorry” does not compensate for lost time, broken workflows, or failed execution.

I want to be clear: I am not requesting a refund. The issue here is not money. The real cost is time already lost and operational momentum already damaged. That cost cannot be recovered retroactively.

From a professional standpoint, this creates a strong impression of a company that charges for a service it is not technically equipped to support at scale. The gap between marketing claims and real-world performance is significant, and it is the customer who pays that gap with time and labor.

This review reflects my honest experience as a paying user. Any negative perception resulting from this review is not emotional or exaggerated it is a direct consequence of how the product and support actually perform in practice.

very very worst tab more than seven days is completed still no order is not dispatching again and again telling dispatching within five days within five days but after five days also the order is not dispatching never use this application anymore please kindly never use this is a fake app doing the scam

It feels like they pay for good reviews. I sell handmade jewelry and I was very tired of making everything myself so I figured I'd give this a shot. Their products are ordered from AliExpress I know because I purchased jewelry making supplies from there some of their jewelry pieces I was able to find on AliExpress for a fraction of the cost.
To make matters worse I put in an order for 7 items the order was stuck on "processing" for 11 days and now I have a tracking number that says the package hasn't been received yet. This is an oversea shipment so I'm sure it's another 10 days or so before it arrives. Thank God these were samples for me because if they were for an actual customer I would have had to refund them and I would look bad. Also don't put your money in the wallet they have because if you change your mind there is no getting your money back. You have to use it on samples or you forfeit your money. Find their products on AliExpress and order it from there at least it arrives on time. I would rather go back to hurting my hands making jewelry than do this.

On ne peut pas se connecter. On ne peut pas aller dans dropshipping. On ne peut pas ouvrir les questions.

J'ai installé, désintallé, réinstallé et finalement désintallé car vraiment je ne pouvais rien faire.

This app used to be great! They've apparently changed some of their policies. The return policy will get you, be careful. The 7 days STARTS day OF delivery. Even if the customer receives their package after 5pm that day, it counts towards the 7 day return. I spoke with customer service and they refused to help. I'll be looking for a different vendor to sell through. Since they are starting to charge subscriptions to sell, they should offer better customer service.

It would be unfair to call it bad. Because it's a very bad app. It's really painful to experience this on my first order. In total, it was 7 working days. Not the total number of days, but a whopping 7 working days. Still my order hasn't even been shipped. Reason; The product I ordered comes from China. And it can't pass Trendsi's quality control stage. Trendsi, they orders a new product from China. At the moment, it is waiting for the product to come from China. It didn't seem convincing to me at all. I preferred it because it is the app with the highest rating on the Shopify store. But it is very sad to experience that it is not so in my first order. The idea of finding a new app is very frustrating as I have uploaded Trendsi products to my entire store. Because the loss of time, loss of customers, loss of effort puts it in a worse situation than starting from scratch. They don't have any products in stock. It comes from China on order. For this reason, you should specify the delivery date to your customers as at least 3 weeks. Otherwise, it is possible to encounter a lot of cancellations and refunds. Very sad. Trendsi, you let me down. (I'm sharing additional information because I can't write new comments. Although 3 weeks have passed, the product has not yet been shipped. I'm looking forward to it. I'm waiting because I'm curious. I'm waiting because I'm curious about how many months the product will be delivered.)

I'm updating my comment. Today is August 7, 2025. The order, placed on July 18, has still not been delivered. Another order has been 2 weeks and still my order has not been delivered. And my client spoke very badly to me for this reason. And although I am currently requesting cancellation and refund, they do not accept it. If you work with TRENDSI, you have to risk your brand being disgraced. Working with such a lousy company will cause you disgrace. Think about it well. Your orders will not arrive and you will not receive a refund.

I initially rated Trendsi with a 5-star review, but unfortunately, my experiences have prompted me to reconsider.

One significant issue is the inconsistency in order management. I've encountered problems with orders being canceled without prior notification. It's frustrating to discover sometimes days later that an order, initially planned for shipment, has been slated for cancellation. This lack of communication raises concerns about the reliability of the platform.

Moreover, the standard shipping and processing timeframes are frequently surpassed. While US-based suppliers typically deliver on faster schedules, the variable stock availability has become a volatile scenario. This uncertainty compromises the efficiency and reliability of the service.

Handling orders seems to be a challenge as well. Some orders lack appropriate designation of labels, leading to confusion and errors in processing. Resolving such issues has proven to be a cumbersome process. Finding a solution often involves escalating the matter to a lead, but the response time is disappointingly prolonged. Persistence is required to ensure that your concerns are heard, especially with urgent matters.

Even when issues are seemingly resolved, they tend to resurface. The recurring problems with order cancellations, stocking issues, prolonged delivery timeframes, and the protracted resolution process collectively diminish the overall reliability. I hope these aspects can be addressed to enhance the user experience and restore confidence in the platform.

This is my real honest experience after being with Trendsi for a while. They have poor customer support for we have a customer who ordered from our website on 17/8/25 and up to now they haven't shipped it and they don't send a payment request to merchants too when an order is placed. It's 11 days now 28/8/25 they told us there was no order placed yet there is an order. Trendsi customer support is the worst ever I wouldn't recommend to any new merchants looking for dropshipping apps for this will ruin your business. They are not quick to please customers. I have experienced the worst now. Don't install this app for you will regret it too.

This is my most recent update on Trendsi as it comes to shipping.

If I were to do it again, I would definitely rethink the about the relationship with Trendsi. Their customer service is available, but they are hardly any use at all. Constant delays with shipping and even worse the customer service seems to have no clue at all. They are available and provide lip service at best, and provide timely updates that "we are still working to get the latest and will update you on the latest ..."

In the past 30 days for the orders we have sent over, it has been extremely challenging. While their app is good, which anybody can do these days, their operations is almost ineffective and extremely customer unfriendly.

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Trendsi's customer service is very good. I worked with Chette on a pricing issue and she helped immediately. Very nice!

Another day, another wonderful service from Lorie - thank you for help with bulk uploading.