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I’m updating my review because the seller’s response is simply not true. My order has still not been shipped. I contacted customer support again, and they confirmed that they still do not have any shipping information or tracking available for my order. This is extremely frustrating.
I placed my order almost a month ago, well before Chinese New Year. When I started asking why it hadn’t shipped, I was told the warehouse was closed for Chinese New Year. However, they have now been open for over two weeks, and my order is still not shipped.
Every day I contact customer support, and every day I hear a new excuse about why the order hasn’t been sent. The only “solution” they offer is to wait, which I have already been doing for weeks.
A supervisor even told me on March 2nd that the order would ship on March 8th, but now it’s March 10th and there is still no shipment and no update. The supervisor has also stopped responding completely.
To make matters worse, the only compensation they offered was $20 on a wholesale order, which is extremely disappointing considering the inconvenience and the amount of time wasted. Instead of offering something reasonable like express shipping or a proper solution, they expect customers to just keep waiting.
I have been placing orders with this company for over 2 years, and unfortunately I keep facing the same issues over and over again. For a company of this size, the customer support and problem resolution are far below acceptable standards. Very frustrating and disappointing experience.
Hello BlakWardrob,
Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration and delay you’ve experienced with this order.
While your order was placed before the Lunar New Year holiday, the delay occurred because one of the items in your order was not yet available at the warehouse before the holiday closure. As a result, the processing time was extended further due to the Lunar New Year break, during which many of our warehouse and logistics partners temporarily close operations. Even after reopening, there can unfortunately be a backlog of orders that takes some time to clear.
We completely understand how disappointing it is to receive different updates while waiting, especially after being given an expected shipping date. That experience is not the level of service we aim to provide, particularly for a long-time customer like you. We truly appreciate your support over the past two years and regret that this situation has caused ongoing frustration.
Your feedback has been shared with our team for improvement and follow-through moving forward. We are also pleased to confirm that your pending orders has been shipped from our warehouse. We have reached out to you via email with more details on this.
Thank you again for your patience and for bringing this to our attention. We genuinely value your continued business and hope to provide a much smoother experience going forward.
Best regards,
Trendsi Team
They completely shutdown their shipping operation in February They gave a window of 2/12-2/24 of slow shipping but they actually stopped shipping as of 2/1. I have orders that are now over a month old that have no delivery status. This is unacceptable. Their customer service team seems to not care because it is not their problem. This is no way to run a business. You took orders/money from customers with no problems but cannot ship the products. I'm having to cancel orders for my customers and it is tarnishing my brand. I have also received no feedback on orders that are still in a warehouse processing status that are 3-4 weeks old. I'm now receiving chargebacks from my customers. I'm actively looking for new vendors because this is not ok.
Hello Beach Groove Swimwear
We’re truly sorry for the frustration and disruption this has caused you and your business. You’re absolutely right to expect clear communication and reliable fulfillment, and we understand how delays like this can impact your customers and your brand.
In February, our team from the overseas warehouse celebrated Lunar New Year. While we initially communicated a holiday window of February 12–24, order processing was affected earlier than anticipated. Orders placed in early February still needed to undergo our quality inspections, and due to high order volume, shipping was delayed more than expected.
That said, orders were never intentionally ignored or abandoned, and we sincerely apologize for the delays being longer than anticipated. Although our warehouse officially ended its Holiday on February 24, our fulfillment team has been actively preparing orders, including yours. Orders are being processed in the sequence they were received during the holiday period.
We would greatly appreciate the opportunity to review the specific orders you’re referring to and provide clear updates or solutions where possible. We will reach out to you via email, or you can also reach out to us directly at support@trendsi.com with your order numbers so we can escalate the matter with our fulfillment team.
Thank you for bringing this to our attention. We are actively working to stabilize operations and improve communication to ensure situations like this do not occur in the future. We truly appreciate your continued patience.
Hey, thanks so much to Chette, she really helped me with a situation I was struggling, she’s sooo kind and nice, I really appreciate that, thank you
Hi BModeTUA,
Hi! Thank you so much for your kind feedback. 😊 We're really glad to hear that Chette was able to help you with the situation. We'll definitely share your kind words with her — she’ll be happy to know her support made a difference.
If you ever need assistance again, please don’t hesitate to reach out. We’re always here to help!
The team does a great job, big callout to Mikah who is always very helpful! I have been a client for about a year, and I can see the company's growth with more products and faster customer service. I would like to see faster shipping times for overseas products as well as the option for expedited shipping.
Hi Style Ratio,
Hi! Thank you so much for your thoughtful feedback and for being with us for about a year — we truly appreciate your continued support. 😊
We're glad to hear that you've noticed the growth in our product selection and improvements in customer service. We'll also make sure to pass along your kind words to Mikah — she’ll be happy to know her help is appreciated!
Thank you as well for sharing your suggestions regarding faster overseas shipping and the option for expedited delivery. Feedback like yours is very valuable to us, and we’ll be sure to share it with our team as we continue working on improving our services.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re always happy to help!
As a business owner, I find it extremely unprofessional that operations completely stopped due to a holiday without any backup team in place.
When you run a fulfillment partnership that other businesses depend on, you cannot simply “pause” processing and expect partners to absorb the losses. Orders were placed within the stated processing window, yet nothing was handled before the break — and no proactive communication was provided.
Not having a replacement team or contingency plan during a known holiday period shows a lack of operational responsibility. Businesses that rely on your service are actively spending money on ads and serving customers. Delays like this cause real financial damage.
Holidays are predictable. Proper staffing and workflow planning are part of running a serious operation.
I strongly suggest improvements in continuity planning, accountability, and proactive communication with partners
Mikah says:
Please rest assured that we will resume processing your order as soon as operations return to normal. We sincerely appreciate your patience and understanding.
says:
That's unprofessional. when someone goes to vacation, things should not be stopped another team should take over
says:
very bad answer to a partner who trust the partnership
says:
so this product never been processed!!! That;s crazy
Mikah
Mikah says:
We truly understand your frustration and sincerely apologize for the inconvenience this delay has caused. The Lunar New Year is a major holiday in our overseas regions, and unfortunately, many suppliers and couriers close during this period, which impacts order processing.
says:
I don't care about Lunar or Christmas . this business not joke!
says:
when the order will be sent then?
Mikah
Mikah says:
Processing will resume as soon as operations are back to normal after the holiday, and your order will be shipped as soon as possible. We sincerely appreciate your understanding during this period.
says:
Like when? I can't tell my client all this Dramma
Mikah
Mikah says:
We can't provide the exact time and date of shipment yet as this order will still be processed on February 23.
says:
As our team went on holiday starting February 12, but this order placed on the 8 so u lazy team has time to ship it. i'll just write this in review so other business owners know this fact
says:
so unrisponsible. can u let you manager call me? i need to change you guys. u causing me a lost
Mikah
Mikah says:
We understand how frustrating this has been. Just to reiterate, the order was placed on the 8th and we have a processing time of 3-4 business days before shipping the order which includes waiting for stocks to arrive from the suppliers. Unfortunately, due to the holiday, many suppliers closed earlier than expected.
Mikah says:
I can escalate your case to one of our supervisors, and they will get back to you via email.
says:
Thank u. I loose money in ads not to hear someone is in stupid vacation. I don't take vacation my self
Mikah
Mikah says:
Thank you for sharing your concerns. We truly understand how this delay has impacted your business, and we sincerely apologize for the inconvenience.
Mikah says:
Do you need help with anything else?
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sorry doesn't bring MONEY. NOT YOUR FAULT
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tHANK YOU
Hi Selvanelle,
Thank you for taking the time to share this detailed feedback. I sincerely appreciate you being direct about your experience.
You’re absolutely right — when businesses rely on us for fulfillment, operational continuity and proactive communication are not optional. We understand that pauses in processing impact advertising spend, customer relationships, and overall revenue. That responsibility is something we take seriously.
While holidays are scheduled, the way this was handled did not meet the standard we aim to provide to our partners. In particular, the lack of proactive communication and contingency planning is feedback we are taking to heart. We are currently reviewing our holiday coverage protocols, backup staffing plans, and partner notification systems to ensure this does not happen again.
I would truly value the opportunity to make this right. If you’re open to it, I’d appreciate learning more about the specific impact this had on your business so we can both address your immediate concerns and implement improvements that directly support partners like you.
Our goal is long-term partnership, and that means earning a 5-star experience — not expecting it.
What would have needed to happen differently for this to feel like a 5-star experience for you?
Thank you again for holding us accountable. We are committed to improving.
I am very sorry to have integrated TREDSI into my online store. I finally got my first sale and the item never arrived. I asked for information and after 10 days they told me that it was not possible to send me the item. I had to insist to have an answer, because on their part there is no real commitment. I am disappointed and sorry to have trusted this store, it is a pity that it has very good items but not at all good in what they do. And don't believe the 5-star reviews, they are paid reviews. It's a robbery!
Hi Edgy Jewelry,
Thank you so much for taking the time to share your feedback about your experience with Edgy Jewelry. We truly appreciate hearing your thoughts, and we’re glad to know we had the opportunity to assist you.
Our goal is always to provide a 5-star experience, and if there’s anything we can do to make your experience even better, we would love the chance to improve it. Your satisfaction means a great deal to us, and your feedback helps us continue to grow and serve you better.
If there’s anything we may have missed or any way we can elevate your experience, please feel free to let us know—we’re here to help! And if you feel we’ve earned it, we would be incredibly grateful for an updated 5-star review.
Thank you again for supporting Edgy Jewelry. We appreciate you!
Trendsi has been a reliable partner for my business. Even when issues come up, their support team handles them professionally and sees things through to resolution. I especially want to highlight Chette, Harold, Anya etc, who were patient, responsive, and clear throughout the entire process. The follow-up and communication made a real difference. I appreciate the accountability and customer-focused approach. I’ll continue working with Trendsi and recommend them to other sellers looking for dependable support
Hi,
Thank you so much for taking the time to share this thoughtful feedback. We’re truly grateful for your trust in Trendsi and are glad to hear that our team was able to support you effectively throughout the process. Your kind words about Chette, Harold, Anya, and the rest of our support team mean a great deal to us, and we’ll be sure to share your recognition with them. We appreciate your continued partnership and recommendation, and we look forward to supporting your business every step of the way.
Outstanding Support & Seamless Dropshipping Partner
I’ve had an excellent experience working with Trendsi, especially their support team — Anya and Sam deserve a huge shoutout.
As a new Shopify store owner launching a fashion brand (Athlesi), I encountered a few technical sync and product integration questions during setup. Their team was consistently responsive, professional, and incredibly patient. Not only did they fix the issue with a product sync quickly, but they also followed up proactively after the chat to make sure everything was working correctly on my end.
More recently, I had to navigate a more complex situation involving an order cancellation and refund with third-party fulfillment. Charles (and Lorie) provided clear, patient, and very professional guidance throughout the entire process, following up until everything was fully resolved.
What truly stands out is their attention to detail and kindness in communication. Every interaction felt supportive, not transactional — which is rare when working with apps and integrations.
The inventory syncing, order processing, and Shopify integration have been smooth so far, and their documentation plus live support make the onboarding process much easier for new stores.
Highly recommend Trendsi to any Shopify fashion or dropshipping brand looking for a reliable supplier with exceptional customer service.
Special thanks again to Anya, Sam, Charles, and Lorie for the outstanding support!
— Elisa, Athlesi
Hi Athlesi,
Thank you so much for the amazing review! 🎉 We’re thrilled to hear that Anya, Sam, Charles, and Lorie made your onboarding and order management seamless. Supporting new Shopify brands like Athlesi and making the experience smooth and stress-free is exactly what we strive for. Your kind words mean the world — and we’re always here to help you grow! 🚀
Trendsi is an alright clothing service. They need more inventory for the US. They seem to always be out of stock or some variants are mostly out. I did need some help with their customer service and Sam sent me all the info I needed in order to find exactly what I needed fast. Thanks Sam! Hope I get you again.
Hi namparoger,
Thank you so much for your honest feedback! We truly appreciate you sharing your experience. 🙌
We hear you on the inventory — we’re working on improving availability so you can find what you need without the wait. Your input helps us get better every day!
And we’re so glad Sam was able to jump in and get you taken care of quickly! ⭐ We’ll be sure to pass along the shoutout — she’ll love hearing it.
Thanks again for being part of Trendsi. We can’t wait to serve you even better next time! 💛
Misleading fashion partner. I always face an issue with Trendsi platform. They always mislead the sellers. Because of Trendsi, my business has been negatively impacted. Trendsi always misled us. I purchased the order within the given dates, and yet my purchase products are still affected by the Lunar New Year. There support provides silly or childish excuses. I have adjusted the funds and purchased the products so that customers receive their orders as soon as possible. Then, I found out that these orders are also affected. This is unacceptable.
Hi Harlan Forge,
We’re truly sorry to hear about your experience, and we completely understand how frustrating this must feel, especially when you’ve done everything possible to make sure your customers receive their orders on time. That dedication to your business is exactly what we value in our partners.
We want to clarify that holiday impacts like Lunar New Year can sometimes extend beyond standard purchasing dates due to supplier closures and logistics backlogs. That said, your experience with support and communication should never feel dismissive or unclear — and we take that seriously.
Your business matters to us, and we’d really appreciate the opportunity to review your specific orders and make this right. We will investigate further and provide a clear, detailed update to you through email.
We’re committed to improving and to supporting your success. Thank you for being part of Trendsi.