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I just found out about Trendsi and spoke to Allan and he was awesome! Answered all my questions clearly, very professional! Thank you Allan!
Today 06/25/2023 contacted Trendsi and got Anya, I couldn't understand why I kept getting error "Page Unresponsive", but it only happened on Trendsi website, but Anya was very professional, extremely patient trying to figure out why this kept happening. I started getting very upset, because I finally found a platform where customers don't have to wait "Forever" to receive their products and now I'm experiencing issues omg, but Anya continued to be professional and extremely patient. To make long story short, I figured out it was my browser, although Anya kept telling me and leading toward the browser it just would not register. After further troubleshooting it was extensions I had on my browser! I contacted Trendsi and got lucky to get Anya again, I got the opportunity to apologize to Anya for kept asking to speak with someone other than Anya and as from the start Anya still professional and patient. Thank you Anya for be available when I really needed assistance! I am grateful! Thank you!
Hi D'Zani Fashion,
Exceptional customer service is very important to us and we are glad Allan was able to provide that to you. We will make sure to pass along the compliments to him. Thank you for the kind review! ❤️
8/27/23 - Anya is FABULOUS! I had an issue that she thoroughly walked me through until we figured it out. It was a user-error and once Anya realized what it was, I was able to correct the problem. THANK YOU SO MUCH! Highly Recommend.
3/16/23 - Angelo in customer service was very knowledgeable and helped with an issue I created. He was very understanding and walked me through the steps to correct the problem. Thank you, Angelo! Everyone is customer support is very friendly and helpful. Gretie helped me twice today already and she was so helpful and patient with answering my questions. Chette in customer service was very helpful and answered all of my questions about the return process. Thanks so much.
Hi,VacationGrabs
We appreciate your review and are glad you find your experience with our app and service enjoyable and efficient so far! We'll make sure to pass along the compliments to Chette. Please reach out again anytime! 💛
Just spoke with CHETTE! She was an absoulte joy to work with! Answered all of my questions thouroughly and promptly. And she was SO kind! Thank you so much, Chette!
Hi, Byrd Haven Boutique
Exceptional customer service is very important to us and we are glad Chette was able to provide that to you. We will make sure to pass along the compliments to her. Thank you for the kind review!
The customer service chat is amazing! I asked a question on the weekend and got a reply within 5 minutes. Although I was not able to restock one my items due to it not being available, Chette's quick and accurate answers were extremely helpful.
Hi, Sabina Sun
Exceptional customer service is very important to us and we are glad Chette was able to provide that to you. We will make sure to pass along the compliments to her. Thank you for the kind review!
so fast and questions answer fast as well perfect 5 star. Complete made sure i was up and ready for my big launch day.
Hi Bronzed & Blonde Boutique,
Thank you so much for your generous review! We are always working hard to give our sellers the best experience, and we are so glad that you enjoy using Trendsi! Please don't hesitate to reach out with any questions or feedback, we are always here to help.
This app is great for dropshipping and the customer service has been excellent. I highly recommend it
Hi, FABGAL
We appreciate your excellent review. Feedback like this is what makes us continue to strive for ways to improve our services. Thank you!
Czarina WAS SOOO AWESOME! She helped me with getting the shipping rates done, which was SOOO COMPLICATED despite the directions given on the website. THANK YOU Czarina! SHE deserves to be over the company with all of the patience that she had with me!
*UPDATE*
I had an issue with my products not syncing to my shopify store. Gretle was able to help me out today, and we found that it was a system error. Thanks Gretle for your help. It was very well appreciated.
UPDATE:
Raymart helped me with getting my shipping information in perfect working conditions. I was unable to ship to local addresses (within the USA), until this wonderful person helped me! THANK YOU Raymart!
Hi, Ice Gold Apparel
Thank you for your review and we are glad that Czarina was able to help you with all your questions. We'll make sure to pass along the compliments! Please pop by our support anytime if you need us for any question or help.
LOVE this app! Makes running my business so easy! The process is so streamlined and integrated with Shopify. Chette helped me out and she was so helpful, extremely professional, and took care of all of my issues!
Customer support is great, Angelo was very fast at responding to all my questions and concerns, Specially . Thank you
Hi, AVEEN DOT STORE
Thank you for the awesome review, we appreciate it! Please reach out again to our amazing customer support for any questions or help. We're here for you! 💛
Had questions on return, refund and shipping policies and Gretle helped me with all of my questions. Thanks Trendsi Support.
Hi, Kiss ME Women's Clothing Boutique
Thank you so much for your support! Starting a business is not easy and we hope to make the process as easy as possible in order for you to focus on the fun parts of it. Please don't hesitate to reach out again if you need more help.